Are you looking for a support solution that’s better than Zendesk? Help Scout is designed to give your team the tools they need to deliver exceptional, people-first support.

With features like unlimited seats, AI at no extra cost, and in-depth reporting, Help Scout stands out as the platform built for teams who want to delight customers rather than just manage tickets.

1. Unlimited Seats for True Team Collaboration

Many help desks charge per user, forcing you to limit access or pay up as your team grows. Help Scout offers unlimited seats so anyone—from sales to product—can listen to customer conversations without extra fees. The result is seamless collaboration and a unified voice of the customer across your organization.

2. AI Assistance Included at No Extra Cost

Imagine having AI-powered writing and summarization tools at your fingertips without a premium add-on. Help Scout delivers AI features for everyone on your team—even on the Free plan—which means faster responses, consistent tone, and more time focusing on complex issues.

Take advantage of these AI tools now—Get Started with Help Scout for Free Today and see how effortless support can become.

3. Zero Dead Ends with Instant Self-Service

With Zendesk, customers can get stuck in endless loops of automated suggestions. Help Scout’s knowledge base and live chat widget ensure there are no dead ends. Users can search your Help Center, land on relevant articles, or connect with a live agent, all within two clicks.

4. Always-Human Support Within Two Clicks

While chatbots have their place, nothing replaces the empathy of a human agent. Help Scout makes live chat, email, and self-service equally accessible. Whether customers open a chat widget or click a contact link in your knowledge base, they’re connected to your team in no time.

5. Engage Customers with In-App Messages

Beyond email and chat, Help Scout’s in-app messaging lets you greet newcomers, guide users to key features, and gather real-time feedback. Use modals, banners, and survey prompts to:

• Welcome and onboard customers with helpful tips.
• Collect NPS® scores or targeted feedback surveys.
• Announce product updates, promotions, and new launches.

6. Reporting That Tells the Full Story

Surface-level metrics don’t cut it when you’re striving for excellence. Help Scout’s reports answer critical questions like:

• What’s driving volume across channels?
• How are response times trending, and why?
• Which team members excel—and where can you coach?

This end-to-end visibility means you make data-driven improvements, not guesses.

7. Automated Workflows to Keep Conversations Moving

Say goodbye to manual assignment and missed tickets. With Help Scout’s automation rules and custom Views, messages are routed to the right team, flagged by urgency, and grouped by topic—so no one falls through the cracks.

Ready to see why Help Scout is better than Zendesk for people-first support? Get Started with Help Scout for Free Today and empower your team to delight customers at superhuman speed.