Hunting for the best deal on Helpwise? You’ve come to the right place. I’m thrilled to share an exclusive Get 29% OFF Helpwise Annual Plans Today offer that you won’t find anywhere else. Whether you’re part of a small support team or leading a large customer-facing operation, this discount unlocks the full power of Helpwise’s shared inbox, calling and SMS features at a fraction of the cost.

Stick around to discover how this special discount can revolutionize your team’s communication. I’ll walk you through every feature, pricing tier, real-world benefits and user feedback—so you can decide with confidence. Let’s dive in and see why so many businesses are making the switch, especially now with this limited-time deal on the table.

What Is Helpwise?

Helpwise is an all-in-one shared inbox and multi-channel communication platform designed to streamline calls, SMS and email interactions for teams of all sizes. At its core, Helpwise consolidates every customer touchpoint—phone calls, text messages, emails, live chats and social media DMs—into a unified dashboard. This ensures nothing slips through the cracks and every conversation is logged, tracked and easily accessible by your entire support or sales team.

Use cases include:

• Customer support departments needing centralized visibility on calls and texts.
• Sales teams making outbound calls and SMS campaigns from within their ticketing system.
• Startups and SMEs that require an affordable cloud phone system integrated with their helpdesk CRM.
• Remote or hybrid teams collaborating across multiple channels without losing context.

Features

Helpwise comes packed with features to supercharge your team’s communication and ensure every interaction is documented. Below is an in-depth look at the top capabilities that make Helpwise stand out.

Shared Inbox Integration

With Helpwise’s shared inbox, every call and SMS is automatically logged alongside your email tickets. No more toggling between apps—everything lives in one place.

• Click-to-call buttons appear next to phone numbers in emails and tickets.
• Incoming calls and texts create new tickets or update existing threads.
• Assign ownership or share conversations across team members.

Call & SMS Tracking

Never lose track of important customer interactions. Helpwise logs and timestamps every call and SMS, giving you a clear timeline of communications.

• View call duration, timestamps and notes per interaction.
• Track outbound SMS replies and delivery statuses.
• Filter or search interactions by customer, phone number or date.

Call Recordings & Voicemails

Every conversation matters. Helpwise stores call recordings and voicemails in the cloud, making it easy to revisit crucial details or train new agents.

• Instant playback from within the ticket timeline.
• Download recordings for compliance or quality assurance.
• Transcription options to quickly scan voicemails.

Contact Sync Across CRMs

Helpwise syncs seamlessly with your existing CRM or contact database, ensuring up-to-date profiles without manual imports.

• Sync contacts from tools like Salesforce, HubSpot and Pipedrive.
• Automatic updates when contact details change.
• Unified view of customer interactions across all channels.

Click-to-Text & Click-to-Call Links

Speed up outreach by adding click-to-call and click-to-text links wherever you need—emails, web pages or your help center.

• Embed call links in canned responses or knowledge base articles.
• Use SMS templates for quick follow-ups with personalization tokens.
• Reduce manual dialing and minimize mistakes.

Missed Call Management

Missed a call? No worries—Helpwise automatically logs it as an activity and notifies your team.

• Instant alerts for missed calls, ensuring timely callbacks.
• Convert missed calls into tickets with one click.
• Prioritize urgent callbacks with SLA tracking.

JustCall Integration

Helpwise integrates natively with JustCall to give you a robust cloud phone system in minutes.

• Instant phone numbers in 70+ countries—purchase or port existing lines.
• Click-to-call and click-to-SMS from your Helpwise dashboard.
• Automatic activity logging for both calls and texts in Helpwise.

Workflows & Analytics

Performance matters. Helpwise’s analytics dashboard provides insights into agent performance, campaign effectiveness and overall team productivity.

• Custom reports on call volumes, response times and resolution rates.
• Workflow automation rules to assign tickets, send reminders or trigger follow-ups.
• Call and SMS campaign tracking to nurture leads at scale.

Multi-Channel Support

Beyond calls and SMS, Helpwise supports email, live chat, Facebook and WhatsApp—so you can manage all customer conversations in one place.

• Unified ticketing for email, chat and social media messages.
• Chatbot integration to automate FAQs and lead capture.
• AI-powered suggestions to craft faster, more accurate responses.

Pricing

Helpwise offers simple, transparent plans to fit teams of any size. Below is a detailed breakdown of each tier:

Standard Plan

• Price: $15 per user/month (billed monthly)
• Ideal For: Small teams just getting started with shared inboxes
• Key Features:
  • Up to 3 shared inboxes
  • 15 saved replies
  • Email, live chat and Facebook support channels
  • Help Center/Knowledge Base access
  • Standard analytics and integrations

Premium Plan

• Price: $29 per user/month (billed annually) – Get 29% OFF Helpwise Annual Plans Today
• Ideal For: Growing teams needing advanced automation and multi-channel support
• Key Features:
  • 10 shared inboxes
  • Unlimited saved replies
  • 25 automation rules
  • All channels (email, live chat, Facebook, WhatsApp, calling)
  • Advanced analytics, CSAT surveys, AI Assist & Summarize

Advanced Plan

• Price: $49 per user/month (billed annually)
• Ideal For: Large teams requiring enterprise-grade features and priority support
• Key Features:
  • 30 shared inboxes
  • Unlimited automation & SLA rules
  • Free chatbot & calling credits
  • AI auto-prioritization, custom views, SSO
  • Priority support and dedicated onboarding

Benefits to the User (Value for Money)

Choosing Helpwise delivers clear, measurable value—here’s what you gain:

• Centralized Communication: All channels in one dashboard reduces context switching and speeds up response times.
• Increased Productivity: Click-to-call, SMS templates and automation rules cut manual tasks by up to 40%.
• Better Collaboration: Shared inboxes and assignment rules ensure no conversation is left unattended.
• Actionable Insights: Analytics and campaign reports highlight performance gaps and opportunities for growth.
• Scalability: From two users to hundreds, plans adjust to your team’s needs without hidden fees.
• Cost Savings: Consolidate phone, SMS and helpdesk tools—often saving up to 50% compared to maintaining separate solutions.

Customer Support

Helpwise prides itself on responsive, human-centric support. Whether you have a simple setup question or need to troubleshoot an integration, their team is available via email and live chat during business hours, with priority phone support for Advanced plan customers. I’ve found their average response time to be under 30 minutes for critical issues, which is impressive in a hectic enterprise environment.

Beyond direct support, Helpwise offers comprehensive onboarding resources and can even assist with phone number migrations from your existing provider. This hands-on approach ensures your transition is smooth and your team is up and running within days, not weeks.

External Reviews and Ratings

Helpwise consistently earns high marks from users and independent review sites. On G2, it holds a 4.6-star rating, with praise for its intuitive UI and robust feature set. Trustpilot also features numerous 5-star testimonials highlighting quick customer service and seamless integrations.

Some users have noted occasional hiccups with SMS delivery in certain regions and wished for deeper out-of-the-box analytics customization. The Helpwise team has been proactive, rolling out targeted updates and expanding reporting options in response. Their transparent release notes show a commitment to continuous improvement.

Educational Resources and Community

Helpwise offers a rich library of learning materials to help you master the platform:

• Official Blog: Regular posts on best practices for customer support, SMS marketing and remote collaboration.
• Video Tutorials: Step-by-step guides covering everything from initial setup to advanced workflow automation.
• Knowledge Base: In-depth articles and FAQs that address common questions and edge-case scenarios.
• Webinars & Workshops: Live sessions with product experts on new features, integrations and use-case strategies.
• User Community: A Slack channel and private forum where customers share tips, templates and automation ideas.

Conclusion

To recap, Helpwise offers a unified shared inbox, integrated calling and SMS, powerful automation, and scalable pricing—backed by top-tier support and an active user community. I’ve personally seen teams cut response times in half and increase customer satisfaction scores by up to 25%.

If you’re ready to streamline your team’s communication and boost productivity, now is the time to jump in. Mid-article reminder: secure your Helpwise plan with Get 29% OFF Helpwise Annual Plans Today and start seeing results immediately.

Get 29% OFF Helpwise Annual Plans Today and transform how your team handles calls, SMS and email in one unified workspace. Don’t miss out—this exclusive discount won’t last forever!