Boost Client Retention with AI-Driven Human Support
In today’s competitive landscape, client retention hinges on delivering personalized, timely support that feels genuinely human. With Help Scout’s AI-driven human support platform, you can transform every customer interaction into an opportunity to build loyalty, drive repeat business, and set your brand apart.
Why Client Retention Matters More Than Ever
Acquiring a new customer can cost five times more than retaining an existing one. High client retention not only boosts recurring revenue but also turns satisfied customers into brand advocates. When your support team delivers fast, empathetic responses, you strengthen trust and keep customers coming back.
How AI-Driven Human Support Elevates Retention
Help Scout merges the best of AI efficiency and human empathy. Routine queries are answered instantly with AI, while your team remains ready to step in for complex issues. This approach cuts wait times and preserves the personal touch customers crave.
- Instant AI Answers: 24/7 chat powered by your help content delivers accurate solutions at any hour.
- Seamless Human Handoff: If AI can’t resolve it, customers are routed to a real agent within two clicks.
- Zero Dead Ends: No frustrating loops or endless deflections—every path leads to clarity.
Core Features That Drive Better Client Retention
Shared Inbox & Workflow Automation
Keep every conversation in one place. Assign messages automatically based on topic or urgency, ensuring the right expert handles each ticket without delay.
AI-Powered Drafts
Draft tailored replies in seconds. Your team saves time on repetitive questions and focuses on high-impact interactions.
In-App Messaging & Modals
Deliver context-aware prompts, gather feedback, and onboard users without disrupting their workflow.
Knowledge Base & Help Widget
Empower customers to self-serve with a searchable knowledge base. AI enhances article discovery, reducing support volume.
Advanced Reporting & Surveys
Gain insights into response times, ticket volume sources, and customer satisfaction. Use NPS and CSAT surveys to understand sentiment in context.
Unlimited Seats & AI at No Extra Cost
Help Scout scales with your team. From startups to enterprises, every seat unlocks AI features—even on the Free plan. No surprise fees, just straightforward pricing:
- Free: 100 contacts/month, unlimited users, AI drafts, basic reporting.
- Standard (USD 30/month): Multiple inboxes, advanced reports, NPS & surveys.
- Plus (USD 90/month): Custom fields, advanced permissions, integrations with Salesforce, Jira, HubSpot.
Real Results: Strengthening Customer Bonds
Teams using Help Scout report:
- 30% faster first response times.
- 25% reduction in ticket volume through smarter self-service.
- 15-point increase in NPS within three months.
Integrations That Keep Your Workflow Intact
Seamlessly connect Help Scout with over 100 tools—CRMs, project management apps, e-commerce platforms—to ensure your support data lives wherever you work.
Boost Client Retention with Help Scout
When customers feel heard and helped quickly, they stay longer. Help Scout’s people-first support platform gives you the tools to delight clients at every touchpoint. Ready to turn support into your competitive advantage?
