Looking to revolutionize your ecommerce support and drive revenue at the same time? A powerful helpdesk ticketing system can be the game-changer your store needs. With Gorgias, you get an AI-driven platform that resolves 60% of support inquiries automatically and boosts conversions by up to 2.5x through tailored product recommendations. From real-time order edits to proactive chat campaigns, Gorgias brings the tools you need right into one unified interface. Get Started with Gorgias Today and see how effortless exceptional support can translate into higher sales.

Why an AI-Powered Helpdesk Ticketing System Matters

In today’s fast-paced ecommerce world, customers expect instant, accurate responses. Traditional support channels can be fragmented, slow, and prone to human error. That’s where a modern helpdesk ticketing system steps in—centralizing every customer conversation, automating repetitive tasks, and empowering your team to focus on high-value interactions.

By integrating AI into your helpdesk, you not only reduce resolution times but also uncover upsell and cross-sell opportunities during every support conversation. The result? Happier customers and healthier profit margins.

Core Benefits of a Smart Helpdesk Ticketing System

• Faster Resolution: Automated AI agents handle FAQs and simple requests instantly, cutting average response times in half.
• Personalized Experience: Pull in real-time shopper history and product data to tailor every message.
• Higher Conversions: Recommend complementary products or exclusive discounts right in the support chat.
• Operational Efficiency: Automate up to 60% of tickets, freeing agents to tackle complex issues.
• Scalable Support: Handle surges in demand—like holiday sales—without adding headcount.

Key Features of Gorgias Helpdesk Ticketing System

1. AI Agent Automation

The Gorgias AI Agent seamlessly answers pre- and post-sales questions by:

• Editing orders and subscriptions without manual steps
• Processing returns, refunds, and exchanges automatically
• Crafting product recommendations based on real-time data
• Generating dynamic discount codes to close the sale
• Customizing tone of voice to match your brand personality

2. Shopify Integration

Gorgias connects directly to your Shopify store, giving agents instant access to:

• Live inventory levels
• Order status and history
• Customer subscription details
• Product pages for one-click sharing

3. Unified Omnichannel Inbox

Consolidate conversations from email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice into a single dashboard. No more tab switching—just seamless customer journeys.

4. Proactive Chat Campaigns

With the Marketing Suite, launch targeted pop-ups and chat campaigns that:

• Reduce bounce rates by 37%
• Guide shoppers with personalized recommendations
• Capture leads with automated subscription forms

5. Comprehensive Analytics & Insights

Measure support performance and uncover revenue opportunities through:

• Live monitoring of ticket volume and resolution times
• Customizable dashboards for team KPIs
• Integration with Klaviyo, Loop Returns, Yotpo, and 150+ other tools

Flexible Pricing That Scales With You

Whether you’re handling 300 tickets per month or tens of thousands, Gorgias has a plan to fit your needs:

Basic

300 tickets/mo from $10
Add-ons for omnichannel and AI agent available.

Pro

2,000 tickets/mo from $50
Ideal for growing stores needing multi-channel support.

Advanced

5,000 tickets/mo from $300
Perfect for high-volume merchants seeking full automation.

Enterprise

Custom volume from $750
Tailored solutions, dedicated support, and SLAs.

How It Works: Turning Conversations Into Conversions

Every message your customer sends is an opportunity. When someone asks about shipping times, Gorgias can:

1. Automatically reply with detailed estimated delivery dates.
2. Suggest expedited shipping upgrades via dynamic discount codes.
3. Offer complementary products that match their browsing history.

All of this happens in under a minute, ensuring your shoppers feel heard and guided—turning inquiries into sales.

Real-World Impact

Top ecommerce brands using Gorgias report:

• A 60% reduction in support costs through automation.
• 2.5x increase in conversions from chat interactions.
• 25% uplift in average order value via contextual upsells.

Ready to Transform Your Support?

If you’re serious about leveling up your customer experience while boosting sales, it’s time to invest in a cutting-edge helpdesk ticketing system. Experience how Gorgias can unify your channels, automate routine tasks, and deliver personalized shopping assistance—all in one platform. Get Started with Gorgias Today and watch your support turn into your highest-performing sales channel.