Searching for the ultimate guide to rpa software? You’ve landed in the right place. When it comes to automating support tasks and centralizing your knowledge, Capacity stands out as a leading solution. Whether you’re fielding routine customer inquiries or optimizing internal IT support, this AI-powered platform has you covered.

You’re not alone if your team is stretched thin by repetitive tickets or scattered across multiple tools. With years of innovation, backing from industry experts, and hundreds of satisfied customers, Capacity delivers enterprise-grade automation and a unified knowledge base. Let’s explore how you can transform your support operations, boost agent productivity, and reduce costs—all without writing a single line of code.

What is Capacity rpa software?

Capacity is an AI-driven support automation platform designed to streamline customer service, IT helpdesk, and internal operations. As leading rpa software, it connects to your entire tech stack, unifies knowledge sources, and delivers instant answers via voice, web, email, social media, SMS, and in-app chat. The result? Faster resolutions, happier customers, and teams free to focus on strategic initiatives.

Capacity Overview

Founded with the mission to eliminate repetitive support work, Capacity has grown into a full-scale rpa software solution used by companies across industries. Its journey began with a simple premise: train AI on every knowledge source to deliver natural conversations and intelligent automation. Over time, it has expanded to integrate with 250+ platforms, offer enterprise-grade security, and support complex workflows without custom code.

Today, Capacity powers support for organizations ranging from high-growth startups to Fortune 500 enterprises. With in-house experts guiding implementation, you’ll enjoy a seamless onboarding experience and ongoing success coaching. The platform’s robust AI models continuously learn from interactions, ensuring that your rpa software stays up to date and relevant.

Pros and Cons of Capacity rpa software

Pros:

1. AI Support Automation: Automate up to 90% of customer inquiries across multiple channels for consistent, scalable service.

2. Unified Knowledge Base: Consolidate articles, documentation, and support plays into one smart system to eliminate information silos.

3. No-Code Campaigns & Workflows: Trigger escalations, follow-ups, and actions instantly—no development resources needed.

4. Extensive Integrations: Connect with over 250 CRMs, helpdesks, and collaboration tools for seamless data flow.

5. Intelligent Virtual Agents: Deploy conversational AI across voice, chat, email, and SMS to engage customers in natural dialogue.

6. Agent Assist & Live Support: Empower support agents with real-time coaching, knowledge suggestions, and instant resources.

7. Analytics & Insights: Track performance metrics, uncover trends, and optimize every customer interaction.

8. Enterprise-Grade Security: Protect sensitive data with encryption, role-based access, and compliance certifications.

Cons:

1. Custom Pricing Model: Organizations seeking transparent, out-of-the-box pricing tiers may find the custom quote process less straightforward.

2. Learning Curve: Teams new to rpa software and AI-driven automation may require time to configure advanced workflows and train knowledge bases.

Key Features of Capacity rpa software

Intelligent Virtual Agents

Automate routine customer and employee inquiries across every channel. Virtual agents understand intent, adapt in real time, and provide consistent, accurate responses.

• Support voice, chat, email, SMS, social media, and in-app channels
• Handle up to 90% of common queries without agent intervention
• On-brand conversational experiences for better engagement

Agent Assist & Live Support

Give your frontline agents AI-powered guidance during live conversations. Instantly surface relevant knowledge articles, suggest replies, and coach through complex issues.

• Real-time suggestions to reduce average handle time
• Contextual prompts to minimize errors and improve first-contact resolution
• Seamless handoff between virtual agents and human agents

Campaigns & Workflows

Execute follow-ups, escalations, and automated tasks with a no-code workflow builder. Streamline operations and ensure no ticket falls through the cracks.

• Trigger actions based on keywords, intents, or time delays
• Send personalized follow-up messages automatically
• Integrate with third-party tools to close the loop on complex processes

Unified Knowledge Base

Bring all your documentation, FAQs, and internal resources into a single, searchable repository powered by AI.

• Automatic content indexing and relevance ranking
• Version control and content suggestions
• Multi-language support for global teams

Analytics & Insights

Gain visibility into every interaction. Identify high-volume inquiries, knowledge gaps, and performance trends to continuously improve your support strategy.

• Customizable dashboards and reports
• Sentiment analysis and root-cause identification
• Exportable data for deeper analysis

Capacity Pricing for rpa software

Capacity offers custom pricing tailored to your organization’s size, use cases, and support requirements. By understanding your scope, they design a plan that delivers maximum ROI.

Custom Enterprise Plan

Price: Available upon request

• Best for large enterprises with complex support needs
• Unlimited virtual agents, workflows, and integration endpoints
• Dedicated customer success manager and priority support

Growth Plan

Price: Custom quote

• Ideal for mid-market teams scaling automation
• Access to core AI support automation and virtual agents
• Standard implementation and support services

Startup Plan

Price: Custom quote

• Perfect for small teams beginning their automation journey
• Basic virtual agent capabilities and workflows
• Online resources and community support

To explore plans in detail, see Capacity’s pricing page or contact the team for a custom quote.

Who Benefits from Capacity rpa software?

Capacity adapts to any support environment, from customer service to IT operations. No matter your industry or team size, this platform scales to your unique challenges.

Customer Support Teams

Reduce ticket volume by automating repetitive questions. Free agents to tackle high-value issues while virtual agents handle the rest.

IT Helpdesk

Deliver instant solutions to common IT requests like password resets, system access, and troubleshooting steps without manual intervention.

HR and Operations

Automate employee onboarding, policy FAQs, and routine HR queries to improve internal satisfaction and reduce administrative overhead.

Field Service and Retail

Enable store associates and field technicians with mobile access to knowledge, ensuring consistent customer experiences on the go.

Benefits of Using Capacity rpa software

By adopting Capacity, you can:

• Boost productivity: Automate time-consuming tasks and let your teams focus on strategic work.
• Reduce costs: Slash support overhead by deflecting routine inquiries to AI.
• Improve satisfaction: Deliver faster, more accurate support to customers and employees.
• Scale effortlessly: Add new channels and workflows without custom development.
• Centralize knowledge: Maintain one source of truth to ensure consistency across teams.

Customer Support

Capacity’s own support team mirrors its product promise. You’ll enjoy responsive service via email, chat, and phone. With guaranteed SLA response times, you can rely on expert assistance when you need it most.

From initial consultation to ongoing optimization, Capacity provides dedicated success managers and technical specialists. Regular check-ins, health checks, and training sessions ensure your automation continues to deliver value.

External Reviews and Ratings

Across major review platforms, Capacity earns praise for its intuitive interface, robust integration library, and powerful AI capabilities. Customers highlight significant reductions in ticket volume and improved agent morale.

Some reviewers note initial complexity when configuring advanced workflows or custom integrations. Capacity addresses this by offering hands-on implementation support and a wealth of training resources to accelerate deployment.

Educational Resources and Community

Capacity maintains an active blog with best practices, case studies, and product updates. Their webinar series covers topics from AI fundamentals to advanced workflow design.

Join the Capacity Community Forum to connect with other users, share tips, and explore integration ideas. Access detailed API documentation, video tutorials, and sample code on the developer portal to extend your automation scenarios.

Conclusion

In a world where efficient support is a competitive advantage, embracing rpa software like Capacity is a game-changer. By unifying knowledge, automating routine tasks, and empowering agents, you’ll improve satisfaction, reduce costs, and scale your operations effortlessly. Ready to transform your support strategy? Get Started with Capacity Today and see the difference AI-powered automation can make.