In today’s fast-moving digital world, capturing customer sentiment in real time is critical—and a chat bot survey offers exactly that. By engaging users in conversational flows right where they already chat, you’ll see higher completion rates, more authentic responses, and actionable insights to drive growth.

Why Chat Bot Surveys Matter

Traditional surveys often feel stiff and impersonal. A chat bot survey, by contrast, mimics natural conversation—prompting respondents one question at a time and adapting follow-ups based on their answers. This approach:

• Feels more engaging and less intimidating
• Boosts completion rates by up to 40%
• Encourages candid, real-time feedback

How SurveySparrow Powers Your Chat Bot Surveys

SurveySparrow is your smart partner for creating impactful customer experiences. Its unified VOC platform collects feedback across all channels, tunes in to customer voice, and extracts insights that fuel business growth.

• Effortless Survey Creation: Design chat-style questionnaires in minutes with no code.
• Voice & Tone Customization: Polish the bot’s personality to match your brand.
• Conversational Surveys: Achieve up to 40% higher response rates with interactive flows.
• WhatsApp Feedback: Reach customers on their favorite messaging app for authentic, instant reactions.

Key Features for Chat Bot Feedback

Unified VOC Platform

Collect reviews from email, social media, web widgets, and chat bot surveys—all in one dashboard. No more channel silos.

AI-Driven Insights with CogniVue

Analyze thousands of responses in seconds. CogniVue surfaces sentiment trends, key drivers, and actionable recommendations to inform smarter decisions.

Conversational Surveys

Build dynamic, logic-driven chat flows that adjust questions on the fly. Keep respondents engaged with one-on-one sequencing and instant prompts.

Reputation Management

Monitor and respond to online reviews across 100+ platforms. Strengthen brand trust by showcasing positive feedback and addressing concerns promptly.

Ticketing & Issue Resolution

Automatically convert negative feedback into support tickets. Close the loop fast with a built-in ticketing system that ensures no customer concern goes unanswered.

Transparent Pricing Plans

With plans designed for teams of all sizes, you can start small and scale up as you grow.

Basic – $19/month (billed yearly)

• 2,500 responses/year
• 1 user
• Send surveys via email
• Display & skip logic
• 5+ integrations (Slack, etc.)

Starter – $39/month (billed yearly)

• 15,000 responses/year
• 1 user
• Embed surveys in email
• Survey translation
• 10+ integrations (HubSpot, etc.)

Business – $79/month (billed yearly)

• 50,000 responses/year
• 3 users
• Custom branding
• Advanced question types
• Workflows & webhooks
• 12+ integrations (Zendesk, etc.)

Professional – $249/month (billed yearly)

• 100,000 responses/year
• 5 users
• Sentiment analysis
• Auto-translate to 130+ languages
• HIPAA compliance
• 15+ integrations (Excel Online, etc.)

Enterprise – Custom Pricing

• Custom response volume
• Dedicated CSM & call support
• Advanced display logic & throttling
• Power BI & 25+ integrations
• Custom implementation and data center options

Top Benefits of Chat Bot Surveys with SurveySparrow

• Higher Engagement: Natural, back-and-forth flow keeps respondents hooked.
• Instant Insights: Real-time results dashboard lets you pivot fast.
• Omnichannel Reach: From WhatsApp to email to social, meet customers where they are.
• Stronger Brand Trust: Manage reviews and respond quickly to feedback.
• Seamless Integrations: Connect with 2000+ platforms—CRMs, automation tools, and more.

Customer Support & Community

SurveySparrow offers 24×5 email, chat, and call support depending on your plan. A rich library of tutorials, webinars, and how-to guides ensures your team can master chat bot survey creation.

Join an active user community where you can exchange best practices, get template ideas, and stay ahead of feedback trends.