Hunting for the ultimate deal on Zonka Feedback? You’ve come to the right place. In this in-depth review, I’ll walk you through why Zonka Feedback stands out in the crowded CX platform landscape—and how you can snag an exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today offer that you won’t find anywhere else.

Stick around to discover how this powerful, AI-driven feedback solution simplifies gathering insights, automates follow-ups, and fuels growth—while saving you a hefty chunk of change. I promise by the end of this guide you’ll know exactly why this discount is too good to pass up.

What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer experience (CX) and feedback platform built to help businesses of all sizes design and distribute surveys, collect feedback across every touchpoint, and leverage intelligent analytics to drive improvements. Whether you’re measuring NPS, CSAT, or CES, building product-oriented micro-surveys, or running offline kiosk surveys, Zonka Feedback centralizes responses, applies advanced AI insights, and automates the next steps so your team can focus on creating better experiences.

Features

With Zonka Feedback, you get a comprehensive toolkit that handles everything from survey creation to case management. Below is a detailed look at the platform’s most compelling features.

AI-Powered Survey Builder

Launch engaging surveys in minutes without starting from scratch, thanks to AI-driven templates and a drag-and-drop builder.

• Expert-designed templates for NPS, CSAT, CES, product feedback, events, and more.
• Branded themes, logo placement, and multi-language support for global reach.
• Conditional logic to tailor questions based on previous answers.
• Embedded widgets, microsurveys, and link-based distribution options.

Multi-Channel Feedback Collection

Connect with customers across web, mobile, and in-person channels to maximize response rates.

• Email, SMS, and WhatsApp surveys for direct outreach.
• Web widgets and in-app SDK for contextual feedback.
• Kiosk mode and mobile forms for offline on-premise surveys.
• Automated triggers based on CRM events, user segments, or ticket statuses.

AI Analytics & Sentiment Analysis

Analyze thousands of responses in seconds using intelligent text analytics and sentiment scoring.

• Automatic sentiment detection (positive/negative/neutral).
• Theme and entity extraction to uncover common topics.
• Urgency routing to flag critical feedback for immediate action.
• Auto-tagging and AI-driven summaries to eliminate guesswork.

Advanced Reporting & Dashboards

Gain real-time visibility into customer experience metrics with customizable reports and visual dashboards.

• Drill-down views by location, agent, or survey type.
• Key driver analysis to identify factors impacting satisfaction.
• Interactive charts, trend graphs, and word clouds.
• Scheduled report delivery via email or Slack.

Collaborative Response Inbox & Case Management

Turn feedback into action with a centralized inbox, ticketing, and workflow automation.

• Unified response inbox for all channels.
• Assign tasks, add notes, and set SLA reminders.
• Closed-loop workflows to follow up with detractors and promoters automatically.
• Email and SMS follow-ups directly from the platform.

Seamless Integrations & API

Connect Zonka Feedback to your existing tools for synchronized data and automated survey triggers.

• 20+ native integrations: Salesforce, HubSpot, Zendesk, Intercom, Jira, and more.
• Zapier support for 1,000+ additional apps.
• RESTful APIs and webhooks for custom workflows.
• Deep CRM sync mappings to update contact records with feedback data.

Offline & Field Surveys

Capture on-site and field data even when you’re offline.

• Device-level surveys in kiosk or mobile modes.
• Instant data capture with images, audio, and attachments.
• Automatic synchronization once connectivity is restored.
• Location stamping and user-based permissions.

Pricing

Zonka Feedback offers flexible plans to suit freelancers, small teams, and large enterprises. Best of all, you can Get 33% OFF Zonka Feedback’s Annual Plans Today—an exclusive saving that makes upgrading even more appealing.

Free Plan

• Price: $0/month
• Responses: 50 per month | Users: 1
• Features: 3 active surveys (10 questions each), basic NPS/CSAT/CES metrics, AI template creation, reporting.

Starter Plan

• Price: $79/month
• Responses: 250 per month | Users: 3
• Features: Email, SMS, WhatsApp surveys, remove branding, multi-lingual, AI sentiments, CX automation, 20+ integrations.

Growth Plan

• Price: $299/month
• Responses: 1,000 per month | Users: 5
• Features: In-app SDK, advanced AI sentiment, white-label domain & email, dynamic user segments, response inbox, overtime trends, Salesforce add-on.

Enterprise Plan

• Custom pricing based on your organization’s needs
• Unlimited responses and users
• Features: SSO, custom roles, advanced AI themes & entities, case management, HIPAA & NDA compliance, dedicated success manager.

Offline Surveys Pricing

• Essential: $22/device/month (minimum 2 devices)
• Power: $25/device/month (minimum 5 devices)
• Enterprise: Custom pricing for high-volume deployments with advanced analytics.

Benefits to the User (Value for Money)

Investing in Zonka Feedback delivers tangible returns. Here’s why it’s an exceptional value proposition:

• Exclusive Annual Discount
  Save 33% on annual plans today and reduce your subscription cost right out of the gate.
• Rapid Time to Value
  AI-powered templates and intuitive dashboards mean you start collecting and analyzing feedback immediately.
• Comprehensive Toolkit
  Surveys, analytics, reporting, and case management—all in one platform—eliminate the need for multiple vendors.
• Scalability
  From free-tier trials to enterprise-grade deployments, Zonka Feedback grows seamlessly with your business.
• Improved Engagement
  Multi-channel distribution and smart reminders boost response rates and data accuracy.
• Automated Follow-Ups
  Closed-loop workflows ensure every detractor, neutral, or promoter receives the right response at the right time.
• Security & Compliance
  HIPAA, GDPR, and industry-specific compliance options safeguard your sensitive data.

Customer Support

Zonka Feedback’s support team is known for rapid, responsive assistance across multiple channels. Whether you need help configuring a webhook, fine-tuning AI sentiment settings, or building complex workflows, you can reach out via email, live chat, or phone during business hours. Outside of business hours, the ticketing system ensures your queries are logged and addressed promptly.

Enterprise subscribers benefit from a dedicated customer success manager who provides personalized onboarding, regular health checks, and strategic guidance. Additionally, a comprehensive self-service knowledge base and active community forum let you find answers and best practices around the clock.

External Reviews and Ratings

Zonka Feedback consistently earns high praise on software review platforms:

• G2: 4.7/5 stars, applauded for ease of use and AI analytics.
• Capterra: 4.8/5 stars, highlighted for stellar support and flexible integrations.
• Software Advice: 4.6/5 stars, noted for its affordability and feature depth.

Reviewers often commend the intuitive survey builder and rapid insights. A handful mention advanced reporting setup as complex—but the Zonka team continuously updates documentation and adds in-product guidance to smooth the learning curve.

Educational Resources and Community

Zonka Feedback empowers customers with a wealth of learning materials:

• Blog: In-depth articles on CX strategy, survey best practices, and AI trends.
• Video Library: Step-by-step tutorials on survey creation, automation, and reporting.
• Knowledge Base: Detailed guides, API documentation, and troubleshooting tips.
• Webinars & Workshops: Live sessions featuring CX experts and customer success stories.
• User Community: Private Slack channel and forums where users exchange tips and vote on new feature requests.

Conclusion

By now, it’s clear that Zonka Feedback delivers a powerful and versatile solution for capturing, analyzing, and acting on customer feedback. From its AI-powered survey builder and multi-channel distribution to advanced reporting and closed-loop workflows, the platform equips you with everything needed to drive loyalty and growth.

Get Started with Zonka Feedback for Free Today

Don’t miss out on this exclusive opportunity—Get 33% OFF Zonka Feedback’s Annual Plans Today and accelerate your customer experience program for less.