Searching for the ultimate guide to helpdesk software for your ecommerce store? You’ve come to the right place. In this in-depth walkthrough, I’ll show you how Gorgias transforms your support operations with conversational AI, streamlines agent workflows, and drives higher conversions. Ready to see it in action? Get Started with Gorgias Today.

Juggling customer inquiries across email, live chat, social media, and SMS used to feel impossible—until I discovered Gorgias. Powering thousands of high-growth brands on Shopify, Gorgias delivers brand-aligned conversations that resolve 60% of support tickets automatically and boost conversions by up to 2.5x. Let’s explore how this next-gen helpdesk software can elevate your customer experience and revenue.

What is Gorgias?

Gorgias is a conversational AI platform built specifically for ecommerce helpdesk software. It unifies every support channel—email, live chat, Facebook, Instagram, WhatsApp, SMS, voice, and more—into a single dashboard. With deep Shopify integration, your agents gain instant access to customer orders, product catalogs, and inventory levels. They can answer FAQs, update orders, issue refunds, and recommend products without ever leaving the helpdesk.

Gorgias Overview

Founded in 2015, Gorgias set out to simplify support for ecommerce merchants. What began as a small startup in Montreal quickly gained traction after integrating with Shopify’s ecosystem. Today, Gorgias handles millions of tickets monthly and powers some of the fastest-growing DTC brands.

The platform’s mission is clear: turn every customer conversation into a growth opportunity. By combining AI automation with seamless omnichannel support, Gorgias helps teams deliver faster service, higher satisfaction, and increased sales—all from one centralized helpdesk software.

Pros and Cons

Pro: Automates up to 60% of routine support inquiries with AI, saving time and costs.

Pro: Boosts conversions by 2.5x through personalized, real-time product recommendations.

Pro: Native Shopify integration allows agents to view and edit orders, subscriptions, and customer history instantly.

Pro: Centralizes omnichannel communication—email, chat, social, SMS, and voice—in one dashboard.

Pro: Flexible pricing tied to ticket volume, not headcount, making it scalable for all business sizes.

Pro: Customizable AI agent tone of voice and dynamic discount generation.

Con: Advanced automation features incur additional usage costs if resolution volumes spike unexpectedly.

Con: Initial setup and training can require technical know-how for complex rule configurations.

Features

Gorgias is packed with features designed to enhance every step of the customer journey, from proactive outreach to seamless order edits and returns.

Conversational AI Agent

Your AI Agent handles FAQs, order status requests, return processing, and tailored product suggestions automatically.

• Provides real-time, brand-aligned responses on email and live chat.
• Edits Shopify orders and subscriptions directly from the helpdesk.
• Generates dynamic discount codes to close more sales.

Unified Ticket Management

All customer messages funnel into a single inbox—no more platform switching.

• Create macros, rules, and views for efficient ticket routing.
• Track team performance with live monitoring and satisfaction surveys.

Shopify Integration

Agents access real-time product and order data without leaving the helpdesk software.

• Edit orders, issue refunds, and manage subscriptions seamlessly.
• Display stock levels and recommended upsells during chat sessions.

Omnichannel Support & Marketing

Engage shoppers across email, chat, social media, SMS, and voice.

• Proactive chat campaigns reduce bounce rates by up to 37%.
• Personalized shopping assistance at scale increases conversion rates.

Integrations & Insights

Connect Gorgias with 150+ ecommerce tools—Klaviyo, Loop Returns, Yotpo, and more.

• Advanced reporting to measure support efficiency and ROI.
• Custom dashboards for ticket volume, resolution times, and sales impact.

Gorgias Pricing

With plans starting at just $10 per month, Gorgias offers helpdesk software that scales with your growth.

Basic

From $10/mo | Up to 300 tickets/month

• Essential support & ticket management.
• Email, live chat, and social media channels.
• Help center, macros, rules, and basic reporting.

Pro

From $50/mo | Up to 2,000 tickets/month

• Marketing suite with proactive chat campaigns.
• AI Agent at $1 per resolved conversation.
• Advanced integrations and multi-channel support.

Advanced

From $300/mo | Up to 5,000 tickets/month

• Priority support and custom onboarding.
• Custom AI workflows and API access.
• Data export and advanced reporting.

Enterprise

Custom volume & pricing

• Dedicated account management and SLAs.
• Custom integrations and security controls.

Gorgias Is Best For

No matter your ecommerce size or ticket volume, Gorgias adapts to your needs.

Small & Growing Brands

Affordable helpdesk software with automation that frees you to focus on product and marketing.

Mid-Market Retailers

Advanced AI-driven upsells and deep Shopify connectivity to boost average order value.

Large Enterprises

Robust SLA support, custom integrations, and dedicated teams for mission-critical operations.

Benefits of Using Gorgias

• Faster Responses: Automate routine tickets and deliver instant answers.
• Higher Conversions: Tailored recommendations drive 2.5x more sales.
• Lower Costs: Automate up to 60% of tickets to save on operational expenses.
• Unified Platform: Replace multiple tools with one powerful helpdesk software.
• Scalable Pricing: Pay by ticket volume, not by seats.

Customer Support

Gorgias support is available via email, live chat, and in-app messaging. Response times average under one hour, so you’re never left waiting when urgent issues arise.

Onboarding specialists guide you through setup and best practices, while an extensive knowledge base and community forum offer 24/7 self-serve resources.

External Reviews and Ratings

Customers rave about Gorgias’s ease of use and AI automations. Many highlight the seamless Shopify integration as a game-changer—one brand cut response times in half within weeks.

Some users note a learning curve for advanced rules and occasional overage fees during traffic spikes. Gorgias addresses this with transparent volume alerts and flexible plans to keep you in control.

Educational Resources and Community

The Gorgias blog publishes regular articles on helpdesk software best practices, ecommerce growth hacks, and AI strategies. Weekly webinars and detailed tutorials help you master new features quickly.

A vibrant user community connects merchants, partners, and Gorgias experts. You can share tips, request features, and collaborate on automations to get the most from your helpdesk software investment.

Conclusion

In today’s competitive ecommerce landscape, effective helpdesk software is a must-have. Gorgias delivers powerful conversational AI, seamless Shopify integration, and flexible pricing to help you improve support efficiency and drive sales. Curious to see the impact for yourself? Get Started with Gorgias Today and take your customer experience to the next level.

Ready to transform your support into a growth engine? Get Started with Gorgias Today and watch your conversions soar.