Searching for the ultimate guide to small business phone system? You just landed on the right page. In this comprehensive walkthrough, I’ll share how Unitel Voice can empower you to handle calls professionally while working from anywhere. Whether you’re a solo entrepreneur or a growing team, you’ll discover practical tips to set up, manage, and optimize your business communications with ease.

I know the challenges of running a small business—managing customer inquiries, separating personal and business calls, and maintaining a professional image on every device you own. That’s why I turned to Unitel Voice, trusted by entrepreneurs for its virtual phone system features and human-centered support. With our Try Unitel Voice Free for 30 days Today offer, you can experience firsthand how this solution can streamline your operations and enhance customer satisfaction.

What is Unitel Voice?

Unitel Voice is a cloud-based phone system designed specifically for business builders seeking a flexible, professional calling solution. As a small business phone system, it provides virtual numbers, call routing, voicemail management, and seamless device integration—allowing you to handle your business calls like a boss no matter where you are.

Unitel Voice Overview

Founded with the mission to simplify communication for entrepreneurs, Unitel Voice emerged from the need for a cost-effective, scalable phone solution. The team behind Unitel Voice recognized that traditional phone systems often tie business owners to a physical office and come with complex installations.

Since its inception, Unitel Voice has grown substantially, serving thousands of small businesses across North America. Significant milestones include the launch of mobile and desktop apps, partnerships with leading CRM platforms, and the introduction of team messaging and presence indicators. Today, Unitel Voice is known for its reliability, user-friendly interface, and commitment to personalized support.

Pros and Cons

Pros:

● Professional image: Local, toll-free, and vanity numbers enhance credibility.

● Work-from-anywhere flexibility: Handle calls on laptops, tablets, and smartphones.

● Seamless device integration: No need for new hardware; use existing phones.

● Custom call routing: Direct callers to the right team member or voicemail.

● Multiple user plans: Scalable options from solo entrepreneurs to growing teams.

● Outstanding human support: No bots or outsourcing; help from real experts.

Cons:

● Requires reliable internet to handle VoIP calls effectively.

● Advanced features like desk phone integration only available in higher-tier plans.

Features

Unitel Voice offers a rich set of features designed to enhance your business communications.

Local and Toll-Free Numbers

Choose from local area codes or toll-free numbers to match your target market. Vanity numbers are also available for brand recognition.

• Easily search and select numbers by area code
• Quick activation without hardware installation
• Multiple numbers per account (depending on plan)

Call Routing and Auto-Attendant

Impress callers with professional greetings and intelligent routing.

• Custom greetings based on business hours
• Interactive menu options (press 1 for sales, 2 for support)
• Route calls to available team members or voicemail

Mobile and Desktop Apps

Manage calls, messages, and meetings on the go with native apps.

• iOS and Android compatibility
• Softphone on Windows and macOS
• Synchronized call history and voicemail

Team Messaging and Presence

Keep your team in sync with built-in chat and user status indicators.

• Direct messages and group channels
• See when colleagues are on calls or available
• File sharing and message search

Voicemail Management

Never miss an important message with advanced voicemail features.

• Custom greetings per extension
• Voicemail-to-email transcription
• Save, delete, or forward messages easily

Unitel Voice Pricing

Flexible plans to suit every stage of your business:

Start-Up

Price: $9.99/month

Ideal for solo founders and small budgets.

• 1 business number
• 500 minutes per month
• Up to 3 users
• Mobile app access

Unlimited

Price: $24.99/month

Best for high-call-volume solo entrepreneurs.

• 1 business number
• Unlimited calling
• Unlimited users
• Mobile app access

Office

Price: $29.99/month

Designed for small teams needing advanced features.

• 1 business number
• Unlimited calling
• 3 included users; extra users $9.99/month
• Mobile app, desktop softphone, and desk phones
• Team messaging and presence

Office-Max

Price: $69.99/month

Perfect for growing businesses with up to 10 users.

• 1 business number
• Unlimited calling
• 10 included users; extra users $9.99/month
• All Office features, plus advanced admin controls

Unitel Voice Is Best For

Whether you’re a solopreneur or scaling rapidly, there’s a plan for you.

Solo Entrepreneurs

Get started affordably with the Start-Up or Unlimited plan. Separate your personal and business calls on one device.

Small Teams

The Office plan equips you with desk phones, team messaging, and presence indicators—ideal for a 3-person startup.

Growing Businesses

Office-Max supports larger teams with advanced controls and scalability for up to 10 users and beyond.

Benefits of Using Unitel Voice

• Professionalism: Impress customers with local and toll-free numbers, custom greetings, and advanced call routing.
• Flexibility: Work from anywhere and seamlessly switch devices without losing call context.
• Scalability: Add or remove users as your team grows, only paying for what you need.
• Support: Get quick, personal assistance from real people who understand your business needs.
• Cost Savings: Eliminate expensive on-premises hardware and maintenance fees.

Customer Support

Unitel Voice’s customer support is staffed by knowledgeable professionals who are passionate about helping your business succeed. Whether you need setup assistance or have technical questions, you’ll reach a real person quickly without navigating endless menus.

Support channels include phone, email, and live chat during business hours. The team is committed to resolving issues promptly and ensuring you can maintain uninterrupted communication with your clients.

External Reviews and Ratings

Customers praise Unitel Voice for its ease of use and robust feature set. Many small business owners highlight the intuitive mobile app and reliable call quality. The human support team consistently receives five-star feedback for responsiveness and effectiveness.

Some users note room for improvement in the desktop softphone’s interface and wish certain advanced features were available at lower-tier plans. The Unitel Voice team actively collects feedback and regularly releases updates to address these suggestions.

Educational Resources and Community

Unitel Voice offers an extensive library of resources to help you get the most out of your phone system. Explore official blog posts, step-by-step tutorials, and on-demand webinars covering setup, advanced routing, and integration tips.

Join the Unitel Voice community forums to connect with fellow entrepreneurs, exchange best practices, and stay informed about new features and industry trends. The knowledge base and FAQs are also available 24/7 for quick answers.

Conclusion

Adopting a modern small business phone system is essential for maintaining professionalism, staying connected, and scaling your operations without the overhead of traditional hardware. Unitel Voice delivers all this and more, backed by personalized support and flexible plans tailored to your needs.

Try Unitel Voice Free for 30 days Today and experience how this powerful virtual phone system can transform the way you communicate with customers and grow your business.