Are you looking to elevate your ecommerce support with a powerful helpdesk ticketing system? Gorgias brings you the ultimate solution: a conversational AI platform designed to streamline customer inquiries, boost sales, and deliver brand-aligned service at scale.

With Gorgias, a natural extension of your Shopify store, your support team can access real-time product data, edit orders, issue refunds, and share personalized recommendations—all within one unified helpdesk. Below, discover why Gorgias stands out among helpdesk ticketing system options, how it works, and how easy it is to Get Started with Gorgias Today.

Why Choose Gorgias as Your Helpdesk Ticketing System?

Turning every customer interaction into an opportunity, Gorgias’s AI Agent resolves 60% of support inquiries automatically, freeing your team to focus on complex requests. By using tailored product recommendations and dynamic discounts, Gorgias increases conversions by up to 2.5x. Whether you’re running promotions or handling returns, this helpdesk ticketing system centralizes channels like email, live chat, social media, SMS, and voice under one roof.

Key Features of Gorgias Helpdesk Ticketing System

Conversational AI Agent

• Resolves up to 60% of tickets automatically
• Handles pre- and post-sales FAQs with a customized tone
• Edits orders, manages subscriptions, and processes refunds
• Generates product recommendations and dynamic discounts

Seamless Shopify Integration

• View shopper history and inventory in real time
• Edit orders and subscriptions without leaving the helpdesk
• Launch targeted promotional campaigns from one dashboard

Omnichannel Support

• Email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS & Voice
• Unified ticket management with macros, rules, views, and routing

Advanced Automation & Insights

• Automation rules to tag, route, and escalate tickets
• Live monitoring of support performance and satisfaction surveys
• Over 150 integrations including Klaviyo, Recharge, Loop Returns, and Yotpo

Benefits of Using Gorgias

• Faster Response Times: Automate routine queries and empower agents with AI-generated drafts.
• Higher Conversions: Drive sales through proactive chat campaigns that reduce bounce rates by 37%.
• Lower Operational Costs: Save on headcount costs with AI resolving up to 60% of tickets.
• Better Customer Experience: Personalize every interaction using shopper data in a unified helpdesk ticketing system.
• Scalable Growth: From 300 tickets a month to custom enterprise volumes, pricing scales with your brand.

Gorgias Pricing Plans

With plans starting from just $10/month, Gorgias offers flexible tiers to match your growth. Plus, you only pay $1 per automated resolution with the AI Agent.

Basic

• 300 tickets/mo
• From $10/month
• Help center, macros, email & chat channels

Pro

• 2,000 tickets/mo
• From $50/month
• Omnichannel support, advanced rules, integrations

Advanced

• 5,000 tickets/mo
• From $300/month
• Custom workflows, satisfaction surveys, live monitoring

Enterprise

• Custom ticket volume
• From $750/month
• Dedicated support, SLAs, custom integrations

How Gorgias Transforms Your Support Experience

By centralizing all customer conversations in a single platform, Gorgias turns support into a driver of customer loyalty and revenue. Your team can:

• Route tickets with smart assignment and escalation
• Use AI-generated responses to slash handling times
• Monitor metrics in real time to optimize workflows
• Leverage customer data to exceed expectations

Get Started with Gorgias Today

Ready to revolutionize your ecommerce support with a modern helpdesk ticketing system? Get Started with Gorgias Today and see how AI-powered automation and Shopify integration can supercharge your sales and customer satisfaction.

Get Started with Gorgias Today and unlock the full potential of your ecommerce helpdesk.