Hunting for the ultimate sale on customer experience tools? You’ve just hit the jackpot. When it comes to streamlining feedback and delighting customers, Zonka Feedback consistently tops the list. I’ve scoured the market, tested dozens of platforms, and this exclusive deal is hands-down the best offer you’ll find right now.

Not only does Zonka Feedback pack enterprise-grade features under one roof, but thanks to our limited-time promotion, you can also Get 33% OFF Zonka Feedback’s Annual Plans Today. Stick around—I’ll walk you through all the perks, pricing, and insider tips so you can lock in massive savings and transform how you listen to your customers.

What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer experience (CX) and feedback platform designed to simplify how you collect, analyze, and act on feedback. Whether you’re running transactional surveys after each purchase, measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT) scores across touchpoints, or conducting in-depth product research, Zonka Feedback gives you the tools to turn raw data into meaningful insights. From startups testing new features to large enterprises needing HIPAA-compliant surveys, this all-in-one solution scales with your needs.

Features

Here’s a closer look at the core components that make Zonka Feedback the go-to choice for customer-centric teams:

AI-Driven CX & Survey Builder

At the heart of Zonka Feedback lies a powerful survey builder enhanced by AI. You don’t need to be a design guru or survey expert to create stunning, high-conversion questionnaires.

• Create on-brand surveys in minutes using AI-powered templates and expert question banks.
• Customize look and feel with your logo, colors, and fonts—no CSS required.
• Translate surveys into multiple languages automatically, ensuring global reach.
• Use conditional logic and follow-up questions to keep surveys relevant and concise.

Multi-channel Feedback Collection

Gather feedback wherever your customers are most comfortable—online or offline. Zonka Feedback supports a broad range of channels:

• Email, SMS, WhatsApp and in-app widgets to capture responses in real time.
• Website pop-ups and embedded microsurveys to target visitors at key moments.
• Offline kiosks, mobile forms, and on-premises terminals for field teams and in-store experiences.
• Integration-ready SDKs and APIs to launch surveys within your own applications.

AI Analytics & Reporting

Raw numbers only tell part of the story. Zonka Feedback’s AI analytics engine dives deep into customer sentiments and themes so you can prioritize improvements with confidence.

• Automatic sentiment analysis categorizes feedback as positive, negative, or neutral.
• Theme and entity detection spot recurring topics like “pricing,” “support,” or “usability.”
• Urgency and intent-based routing ensures critical issues reach the right team instantly.
• Dynamic dashboards and word clouds surface key drivers of satisfaction in real time.

Automated Workflows & Closed-Loop Actions

Manual follow-ups are a thing of the past. With Zonka Feedback’s workflow designer, you can automate nearly every step of your feedback program:

• Trigger surveys based on user segments, actions, or CRM events—right when it matters.
• Assign tasks, send thank-you emails, or escalate issues automatically through closed-loop workflows.
• Set up SLA-based alerts to guarantee swift responses to detractors and unhappy customers.
• Track resolution progress and maintain accountability with audit trails and timestamps.

Collaborative Response Inbox & Case Management

Centralize all customer responses in one shared inbox so your support, product, and management teams stay aligned. Key capabilities include:

• Team inbox for responding directly from the platform—no more email forwarding chaos.
• Case and ticket management to log, assign, and resolve issues without dropping the ball.
• Internal notes, tasks, and @mentions for seamless collaboration across departments.
• Automated tagging and routing to ensure each piece of feedback lands with the right expert.

Rich Integration Ecosystem & APIs

Zonka Feedback plays well with your existing tech stack. Plug feedback data into dozens of native integrations or build custom workflows:

• Native integrations with Salesforce, HubSpot, Zendesk, Intercom, Jira, MS Dynamics, and more.
• Zapier support for connecting with 1,000+ additional apps like Slack, Trello, Mailchimp, and Google Sheets.
• RESTful APIs and webhooks for complete programmatic control—ideal for developers.
• Two-way data sync keeps your CRM or helpdesk up to date with the latest customer sentiment.

Offline & Field Survey Capabilities

Not every customer interaction happens online. Zonka Feedback’s offline device support ensures you never miss a voice:

• Mobile forms that work without an internet connection—perfect for remote teams or events.
• Kiosk mode on tablets or dedicated terminals for in-store NPS and CSAT collection.
• Geofencing and location-based surveys to trigger questions at the right physical moment.
• Automatic syncing of offline responses once devices reconnect, preserving data integrity.

Pricing

From no-cost trials to enterprise-grade plans, Zonka Feedback offers flexible pricing tiers to match your scale and budget. Whether you’re just dipping your toes into feedback or running a global CX program, there’s an option for you.

Free Plan

Price: $0 / month

• 50 responses per month across web, email, and shareable links.
• Up to 3 active surveys (10 questions each) with basic branding.
• Capture partial responses, access NPS, CSAT, and CES metrics.
• AI-template survey creation and standard reporting dashboards.

Starter Plan

Price: $79 / month

• 250 responses monthly—email, SMS, WhatsApp, and links.
• Remove Zonka branding and run multi-language surveys.
• AI-driven sentiment, survey targeting, and CX workflow automation.
• 20+ native integrations plus Zapier for 1,000+ additional apps.

Growth Plan

Price: $299 / month

• 1,000 responses, up to 5 users, plus in-app SDK and full API access.
• White-label domain/email, advanced AI sentiment, and survey throttling.
• Closed-loop response inbox, dynamic user segments, and multi-location surveys.
• Ongoing trend analysis, word clouds, tags, and Salesforce add-on.

Enterprise Plan

Price: Custom

• Unlimited responses, custom user roles, SSO, and advanced security (GDPR, HIPAA).
• Deep AI analytics (entity recognition, priority tagging) and case management.
• Historical data import, dedicated success manager, NDA support.
• Full Salesforce & MS Dynamics integration, webhooks, and SLAs.

Looking to supercharge savings? Get 33% OFF Zonka Feedback’s Annual Plans Today and lock in unbeatable rates for your feedback program.

Benefits to the User (Value for Money)

Investing in Zonka Feedback isn’t just buying software—it’s unlocking a customer-driven growth engine. Here’s why every dollar delivers ROI:

• Budget-friendly entry: The free tier removes barriers, letting you test core capabilities with zero risk.
• Scalable pricing: Plans grow with your needs—upgrade seamlessly as response volumes and user seats increase.
• Centralized insights: Consolidate feedback from every channel into one unified dashboard.
• Time savings: AI-powered survey creation and automation reduce admin overhead by up to 80 %.
• Actionable data: Advanced reporting tools and AI analytics pinpoint priorities instantly, avoiding guesswork.
• Faster resolution: Closed-loop workflows and case management drive quicker issue closure and higher satisfaction.
• Continuous improvement: Real-time alerts help you course-correct on the fly, boosting loyalty and advocacy.

Customer Support

Zonka Feedback’s support team is renowned for its fast response times and expert guidance. Whether you have a technical question about API integration or need strategic advice on scaling your CX program, you’ll find multiple channels at your disposal. Email and in-app chat are monitored around the clock, ensuring critical issues are addressed within minutes.

For more hands-on assistance, Zonka Feedback also offers phone support and dedicated Slack channels for Enterprise clients. Every plan includes extensive documentation, interactive tutorials, and personalized onboarding sessions—so you and your team can hit the ground running.

External Reviews and Ratings

Analysts and users alike rate Zonka Feedback highly on leading review platforms:

• G2: Averaging 4.6 / 5 stars, reviewers praise its intuitive UI, robust analytics, and rapid setup.
• Capterra: Scoring 4.7 / 5, customers highlight the seamless integrations and AI-driven insights as standout features.

On the flip side, some users have noted a learning curve when configuring advanced workflows and custom reporting. Zonka’s product team has taken that feedback to heart—recent releases include simplified workflow templates and enhanced video guides to flatten the ramp-up time.

Educational Resources and Community

Zonka Feedback invests heavily in customer education. The official blog is packed with best practices, case studies, and step-by-step tutorials. Weekly webinars dive deep into advanced topics like survey logic, AI analytics, and multi-location strategy.

Beyond official channels, an active community forum and private Slack workspace bring together CX professionals to share tips, templates, and custom integrations. You’ll find everything from script examples for custom APIs to peer-driven design critique sessions—ensuring you’re never alone in optimizing your feedback program.

Conclusion

After exploring how Zonka Feedback consolidates survey creation, AI analytics, automated workflows, and case management into one seamless platform, it’s clear why it ranks at the top for CX teams of all sizes. Couple its robust feature set with the exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today sale, and you have a powerful, cost-effective solution for elevating every customer interaction.

Get 33% OFF Zonka Feedback’s Annual Plans Today and start turning every piece of feedback into your next big innovation!