The key to improving customer experience lies in blending the human touch with the speed and intelligence of AI-driven support. With Help Scout’s embedded AI, your team can deliver personalized answers instantly, freeing agents from routine queries and allowing them to focus on high-value interactions that drive loyalty.

Why AI-Powered Support Is a Game Changer

Customers expect fast, accurate, and empathetic assistance around the clock. By integrating AI into your support workflow, you can:

• Answer common questions instantly, 24/7
• Reduce agent workload with AI-generated response drafts
• Maintain consistent tone and quality across all channels

These improvements not only accelerate resolution times but also build trust—critical elements in improving customer experience.

How Help Scout Elevates Customer Engagement

Help Scout is a people-first support platform that combines a shared inbox, knowledge base, live chat, and AI intelligence to help teams delight customers at every touchpoint. Key capabilities include:

• Unlimited seats: Bring every team member closer to the voice of the customer.
• AI at no extra cost: Leverage AI-generated drafts, instant AI answers in chat, and smart suggestions—even on the free plan.
• Zero dead ends: AI chat leads customers to relevant articles or human help without endless loops.
• Multi-channel support: Serve customers via email, live chat, and an embeddable widget—all within two clicks.

Key Features Driving Better Support

Shared Inbox

Streamline team collaboration and ensure no conversation slips through the cracks.

AI Chat Assist

Offer instant solutions from your knowledge base for both simple and complex questions, day or night.

Customer Portal

Let customers track and access past conversations and resolutions in one convenient place.

In-App Messaging

Engage users with welcome banners, product updates, or NPS surveys directly within your app or website.

Advanced Reporting

Gain insights into volume, response times, and team performance so you can continually refine your support strategy.

Benefits of Choosing Help Scout

• Faster resolutions: AI-powered chat and smart workflows cut down waiting times.
• Stronger team alignment: Custom views and automated assignments ensure every message lands in the right hands.
• Scalable growth: Unlimited users and seats let you expand support without breaking the bank.
• Deeper customer insights: Surveys, NPS tracking, and in-app messages reveal sentiment in real time.
• Seamless integrations: Connect Help Scout with 100+ tools including Salesforce, HubSpot, and Jira.

Transparent, Flexible Pricing

Help Scout offers a free plan for teams just getting started, along with Standard and Plus packages that unlock advanced features. All plans come with unlimited seats and AI at no extra cost.

Take the Next Step in Improving Customer Experience

Ready to transform your support operations and boost customer satisfaction? Get Started with Help Scout for Free Today and see how AI-powered support can become your competitive advantage.