Looking to boost sales and streamline customer support? A helpdesk ticketing system is your secret weapon. Gorgias brings AI-driven efficiency to every customer interaction. Get Started with Gorgias Today.

When customers reach out with questions about orders, refunds or product recommendations, handling each request quickly and accurately can mean the difference between a sale and an abandoned cart. With Gorgias’s conversational AI tailored for ecommerce, you’ll resolve inquiries faster, reduce operational costs, and drive personalized shopping experiences—all in one unified helpdesk platform.

What is Gorgias?

Gorgias is a conversational AI helpdesk ticketing system designed specifically for ecommerce brands. It centralizes customer conversations from email, live chat, social media, SMS and more, empowering your CX team to manage and automate up to 60% of routine inquiries. By integrating directly with Shopify, Gorgias provides real-time order details, inventory status and shopper history without ever leaving the helpdesk interface.

Gorgias Overview

Founded on the mission to transform ecommerce support, Gorgias has quickly become the go-to AI helpdesk ticketing system for hundreds of growing online stores. Originally launched to streamline customer service workflows, the company now boasts seamless integrations with over 150 apps, a robust AI agent capable of sales and support tasks, and a vocal community of users sharing best practices.

Backed by investors with deep ecommerce expertise, Gorgias has grown its feature set to include marketing automation, real-time chat campaigns and advanced analytics—helping brands reduce bounce rates by 37% and increase conversions by up to 2.5x.

Pros and Cons

Pros:

• Automates 60% of inquiries: Frees agents to focus on complex issues and sales opportunities.
• Shopify integration: View orders, inventory and customer history without toggling apps.
• Omnichannel support: Manage email, chat, social media, SMS and voice from one dashboard.
• Personalized AI Agent: Delivers brand-aligned tone, handles refunds, edits orders and offers tailored product recommendations.
• Scalable pricing: Plans start at $10/mo and grow with your ticket volume, not your headcount.
• Rich reporting: Live monitoring, custom views and performance insights to optimize support operations.

Cons:

• Advanced AI features incur additional per-resolution fees.
• Customization options may require technical setup for complex workflows.

Features

Gorgias packs a suite of features built to elevate every stage of the shopping journey:

Conversational AI with Sales & Support Skills

The Gorgias AI Agent can fully resolve conversations on email and chat, from answering FAQs to generating dynamic discount codes.

• Answer pre- and post-sales inquiries
• Edit orders, subscriptions and issue refunds
• Provide tailored product recommendations
• Maintain a custom brand voice

Deep Shopify Integration

Bring your store data into one place and empower agents with order status, inventory levels and customer history.

Omnichannel Ticketing

Unify email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS and voice channels. Route, assign and automate tickets with rules and macros.

Marketing Automation Suite

Launch proactive chat campaigns to engage browsing shoppers, reduce bounce rates by 37%, and deliver personalized assistance at scale.

Gorgias Pricing

Flexible plans to match your growth and ticket volume—starting from just $10 per month.

Basic

300 tickets/mo from $10/mo

• Centralized ticket management
• Help center with unlimited articles
• Email, chat and social media support

Pro

2,000 tickets/mo from $50/mo

• All Basic features
• SMS & voice add-ons
• Advanced macros, rules and reporting

Advanced

5,000 tickets/mo from $300/mo

• Marketing Suite included
• AI Agent at $1 per resolved conversation
• Custom views and live monitoring

Enterprise

Custom volume from $750/mo

• Dedicated onboarding and support
• Service-level agreements
• Custom integrations and API access

Gorgias Is Best For

Small Ecommerce Brands

Gain professional-grade support tools without a large budget. Automate routine tickets and focus on growth.

High-Volume Retailers

Handle thousands of tickets per month with AI-powered automations that reduce costs and response times.

Growing Startups

Scale support operations seamlessly with flexible pricing tiers and no headcount-based fees.

Benefits of Using Gorgias

• Increased Conversions: AI-driven recommendations can boost sales by up to 2.5×.
• Faster Resolution: Automate 60% of inquiries to slash response times and improve customer satisfaction.
• Unified Data: See orders, browsing history and customer profiles in one dashboard.
• Reduced Costs: Lower operational overhead as each agent handles more tickets efficiently.
• Personalized Experiences: Proactive chat campaigns and tailored assistance delight shoppers.

Customer Support

Gorgias offers 24/7 support via email and live chat, ensuring you have assistance whenever you need it. Their dedicated success team helps with onboarding, custom workflows and best-practice recommendations.

Access detailed documentation, video tutorials and a growing community forum. Whether it’s troubleshooting integrations or fine-tuning AI automations, expert guidance is just a click away.

External Reviews and Ratings

Users consistently praise Gorgias for its intuitive interface and powerful AI automations. Many highlight how quickly they recovered ROI through reduced ticket volume and higher conversion rates. Common positive points include seamless Shopify integration and robust reporting tools.

Some feedback notes a learning curve when configuring advanced rules and macros. Gorgias addresses this with extensive training materials and responsive customer success managers to ensure a smooth setup.

Educational Resources and Community

Gorgias maintains an active blog featuring ecommerce support strategies, AI best practices and product updates. Weekly webinars and on-demand tutorials cover topics from ticket routing to crafting high-converting chat campaigns. Join the user forum to exchange tips, share success stories and network with other ecommerce professionals.

Conclusion

Adopting a modern helpdesk ticketing system like Gorgias empowers your team to handle inquiries faster, drive personalized shopping experiences and boost revenue. Ready to transform your customer support into a growth engine? Get Started with Gorgias Today. Get Started with Gorgias Today.