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## What Is Gorgias?

Gorgias is the leading Conversational AI platform built specifically for ecommerce brands. Designed to empower customer support and sales teams, it connects seamlessly with Shopify stores, bringing product catalogs, order data, and shopper histories directly into the helpdesk. Whether you’re answering a quick pre-sales question or processing a refund, Gorgias makes every interaction data-driven and brand-aligned.

Use-cases for Gorgias include:

• Automating routine support inquiries (order status, FAQs, returns).
• Providing real-time product recommendations during chat sessions.
• Managing omnichannel conversations (email, chat, SMS, social).
• Running targeted proactive chat campaigns to reduce cart abandonment.

## Features

Gorgias packs a robust suite of features that streamline every step of the customer journey. Whether you’re a solo founder or a growing team, its modular design lets you pick and choose the capabilities that matter most.

### Conversational AI with Sales and Support Skills

At the heart of Gorgias is its AI Agent, trained specifically for ecommerce scenarios. It handles up to 60% of support tickets autonomously while offering tailored upsell recommendations that boost average order values by up to 2.5x. Here’s how it works:

– It understands and answers pre- and post-sales questions instantly.
– It edits orders and subscriptions directly in chat, reducing manual agent work.
– It recommends complementary products based on purchase history, driving incremental revenue.
– It issues refunds and generates discount codes dynamically, all with a tone that matches your brand voice.

### Native Shopify Integration

Gorgias extends your Shopify admin into the support desk, so agents never switch tabs:

– View real-time product availability, variants, and pricing without leaving the conversation.
– Access customer order history, lifetime value, and loyalty status instantly.
– Create, edit, or cancel orders and subscriptions right within the helpdesk widget.
– Launch flash promotions or discount campaigns through chat to boost limited-time offers.

### Omnichannel Support Suite

Bring every customer conversation into one unified inbox:

– Email, live chat, Facebook Messenger, Instagram DM, TikTok Comments, WhatsApp, SMS, even Voice calls.
– Centralized ticket management with filters, tags, and automated routing.
– Custom macros and rules to standardize responses and speed up resolution times.
– Customer satisfaction surveys embedded in post-interaction messages to capture feedback in real time.

### 100+ Integrations & Analytics

Your tech stack is safe with Gorgias. Connect email marketing, subscription management, returns platforms, and more:

– Klaviyo, Recharge, Loop Returns, Yotpo, and over 150 additional apps.
– Live monitoring of support performance with dashboards for response times, resolution rates, and agent productivity.
– Deep analytics on chat campaigns, bounce rate reductions, and conversion lifts.

### Proactive Marketing Suite

Stop waiting for shoppers to ask for help—reach out to them first:

– Trigger welcome messages, cart abandonment prompts, or flash sale alerts based on behavioral rules.
– Personalized chat flows that adapt to visitor segments or browsing history.
– Automated follow-ups after purchase to collect reviews or suggest upsells.

### Flexible AI Agent Automation Levels

Choose how hands-off you want your AI support:

– Pay only for fully resolved AI conversations at $1.00 per resolved conversation.
– Select partial automation for routing and drafting replies, letting human agents finalize.
– Fine-tune the AI’s tone to match your brand personality, from playful to professional.

## Pricing

Gorgias offers transparent pricing that scales with your volume—not your headcount. Whether you’re handling a few hundred tickets or tens of thousands, there’s a plan built to fit.

• Basic – 300 tickets/mo, from $10/mo
  • Ideal for startups testing the waters of AI-powered support.
  • Includes helpdesk essentials, macros, rules, and email/chat channels.
  • Overage tickets at $0.40 each.
• Pro – 2,000 tickets/mo, from $50/mo
  • Perfect for growing stores ready to add social and SMS support.
  • Unlimited help center articles, automated workflows, and basic analytics.
• Advanced – 5,000 tickets/mo, from $300/mo
  • For scaling brands needing omnichannel voice and advanced reporting.
  • Includes proactive marketing campaigns, SLA management, and role-based permissions.
• Enterprise – Custom volume, from $750/mo
  • Dedicated account management, custom SLAs, and priority support.
  • Custom integrations, data migrations, and enterprise-grade security.

Additionally, the AI Agent is billed separately at $1.00 per fully automated resolved conversation, ensuring you only pay for real impact. Ready to see the numbers in your own dashboard? Get Started with Gorgias Today and unlock an exclusive “Get 2 Months Free with Gorgias annual plans Today” offer.

## Benefits to the User (Value for Money)

Investing in Gorgias delivers immediate ROI across support and sales. Here’s the value you’ll experience:

• Massive Time Savings.
  Automate up to 60% of inquiries and let agents focus on complex tickets—no more repetitive typing.
• Increased Revenue.
  AI-driven recommendations can boost conversions by up to 2.5×, turning support moments into sales opportunities.
• Unified Operations.
  Centralize all channels and data in one platform to eliminate tool fatigue and streamline workflows.
• Scalable Pricing.
  Plans grow with ticket volume, not headcount—meaning predictable costs even as you expand internationally.
• Enhanced Customer Experience.
  Faster replies, personalized interactions, and proactive outreach reduce frustration and foster loyalty.
• Actionable Insights.
  Real-time analytics guide staffing decisions, marketing initiatives, and product improvements.

## Customer Support

I’ve found Gorgias’s customer support to be impressively responsive. Their email support typically replies within a few hours, and live chat agents are available during extended business hours to help troubleshoot on the fly. Each inquiry is routed intelligently to the right expert, so you never wait for a generic “I’ll look into it.”

Beyond chat and email, Gorgias also offers phone support and an extensive self-help center full of guides, FAQs, and video walkthroughs. For Enterprise customers, there’s a dedicated Customer Success Manager to ensure your implementation stays on track and you’re getting the most out of every feature.

## External Reviews and Ratings

On G2, Gorgias holds a 4.6/5 rating from over 800 reviewers. Customers consistently praise its seamless Shopify integration and powerful automation capabilities. One merchant shared that deploying Gorgias cut their average first response time from 8 hours to under 5 minutes, leading to a 20% bump in customer satisfaction scores.

Trustpilot reviews highlight the AI recommendations as a standout, with many merchants reporting significant increases in average order value. However, a handful of users mention a learning curve when setting up advanced macros or rule-based routing. Gorgias has addressed this by launching new onboarding webinars and expanding their documentation library.

On Reddit’s r/shopify, the consensus is that Gorgias offers superior value compared to generic helpdesks—especially when you factor in the “Get 2 Months Free with Gorgias annual plans Today” promotion that sweetens the deal even further.

## Educational Resources and Community

Gorgias supports its users with a wealth of learning materials:

• Official Blog – Weekly articles on best practices, feature deep dives, and ecommerce trends.
• Video Tutorials – Step-by-step guides on setting up chat widgets, crafting macros, and optimizing AI parameters.
• Help Center Documentation – Comprehensive knowledge base covering every feature, integration, and API endpoint.
• Webinars & Live Workshops – Regular events featuring product experts and guest speakers from top ecommerce brands.
• User Community – Private Facebook group and Slack channel where merchants share workflows, custom scripts, and success stories.

## Conclusion

From AI-powered automation and native Shopify integration to omnichannel support and proactive marketing, Gorgias delivers an all-in-one solution that scales with your business. I’ve walked through every headline feature, pricing tier, and real-world benefit—now it’s time to experience it for yourself.

Don’t miss out on this exclusive Get 2 Months Free with Gorgias annual plans Today promotion. Click Gorgias in the middle of this section to claim your deal, and let Conversational AI drive your sales and support to new heights.

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