In the fiercely competitive hotel industry, delivering exceptional guest experiences is your ticket to success. With the right hotel management software, hoteliers can capture real-time feedback, spot trends at a glance, and close the loop on every guest interaction. Enter Zonka Feedback, an AI-driven CX & feedback platform designed to transform raw responses into actionable insights.

Why Real-time Guest Feedback Matters

Understanding guest needs in the moment allows you to address concerns before they escalate. Traditional methods like paper surveys or post-stay emails often suffer from low response rates and delayed insights. With modern hotel management software, you can:

• Capture feedback at every touchpoint: From check-in kiosks to in-room tablets and mobile apps.
• Measure key metrics: Track NPS, CSAT, and CES to gauge overall satisfaction.
• Analyze sentiments instantly: Use AI-driven analytics to identify themes, emotions, and urgent issues.

Meet Zonka Feedback: Your Next-Gen Hotel Management Software for Guest Feedback

Zonka Feedback is an AI-driven CX & feedback platform that simplifies every step of your guest feedback program. It combines survey design, distribution, analytics, and response management into one unified system to help you:

• Design Stunning Surveys: Build smart, branded surveys in minutes with AI or expert templates and multi-language support.
• Distribute Everywhere: Reach guests via email, SMS, in-app widgets, on-premise kiosks, or QR codes.
• Decode Guest Sentiments: Leverage AI analytics to detect key themes, emotions, and urgency in open-text responses.
• Automate Workflows: Trigger follow-ups, assign tickets, and send alerts to your team without manual effort.
• Collaborate in One Inbox: Centralize all guest messages, add notes, assign tasks, and ensure timely resolutions.

Top Benefits of Integrating Zonka Feedback with Your Hotel Management Software

• Boost Guest Loyalty: Act on personalized insights to improve stays and inspire repeat bookings.
• Increase Operational Efficiency: Replace manual follow-ups with automated workflows that free staff for high-value tasks.
• Make Data-Driven Decisions: Real-time reports and trend analysis help you prioritize upgrades to services and amenities.
• Drive Revenue Growth: Turn satisfied guests into enthusiastic promoters who leave five-star reviews and refer others.

Real-World Use Cases

Front Desk & Check-in Kiosks

Deploy Zonka Feedback on check-in terminals to capture first impressions. Trigger follow-up surveys post-housekeeping or room service visits to gather targeted feedback on cleanliness and service quality.

In-Room Tablets & Mobile Apps

Embed microsurveys in your in-room devices or hotel app to ask guests about Wi-Fi speed, dining experiences, or spa services while they’re using them.

Offline & Field Surveys for On-Site Events

Use mobile forms in offline mode during on-property events like conferences or weddings. Responses sync automatically when connectivity returns.

Seamless Integrations

Zonka Feedback integrates with your existing hotel management software and essential tools. Connect with property management systems (PMS), CRMs, help desks, and marketing platforms like Salesforce, HubSpot, Zendesk, and 1,000+ apps via Zapier. Sync guest profiles, trigger surveys after key milestones, and unify all feedback in one dashboard.

Getting Started Is Effortless

Launching a robust guest feedback program takes minutes, not weeks. Simply sign up, choose your survey channels, customize your questions, and automate your workflows. Then collect insights, act on them in real time, and watch guest satisfaction soar.

Get Started with Zonka Feedback for Free Today and transform your hotel management software with actionable guest feedback.