Are you struggling to keep track of every customer conversation? With call tracking built directly into your team inbox, you can finally see the full picture of your outreach efforts. Helpwise turns your shared mailbox into a powerful communication hub, logging every call and SMS for total transparency and better collaboration.

Why call tracking matters in your team inbox

When multiple team members handle incoming and outgoing calls, it’s easy for details to slip through the cracks. Missed callbacks, lost voicemails, and unlogged interactions lead to frustrated customers and missed opportunities. By integrating call tracking into Helpwise, every phone call and SMS is automatically recorded, stored, and synced with your shared inbox. That means your team can:

• Access complete call histories and voicemails
• See who spoke to which customer and when
• Track performance metrics for individual agents
• Eliminate manual data entry and logging errors

How Helpwise empowers seamless call tracking

With Helpwise, you get more than a simple click-to-call button. Our deep integration with JustCall gives you a full cloud phone system inside your shared inbox:

• Instant Click-to-Call: Dial any customer number with a single click next to their contact details.
• Click-to-Text: Send SMS messages directly from the same thread where you manage emails.
• Automatic Activity Logging: Every call and text is saved as an activity in Helpwise, complete with timestamps, call recordings, and notes.
• Voicemail & Recording Access: Listen to call recordings or voicemails right from your inbox, so you never miss a beat.
• Contact Sync: Keep all customer, lead, and company information up to date with real-time syncing.

Personalized Conversations at Scale

Helpwise surfaces every past interaction—emails, calls, SMS, and notes—so you can tailor each conversation. Use the Helpwise badge on the dialer to quickly review history before picking up the phone. That level of context boosts customer satisfaction and drives better outcomes.

Monitor, Analyze, and Improve

Beyond logging, Helpwise offers built-in analytics to measure campaign performance and agent productivity. You can:

• Run calling and SMS campaigns with detailed reports
• Drop voicemails in bulk and track drop rates
• Analyze call durations, response rates, and customer sentiment
• Set up SLA rules and automation workflows to ensure no lead falls through the cracks

Getting started with Helpwise

Setting up your cloud phone system takes just minutes. Create your account, choose a new phone number in over 70 countries or port your existing one, and invite your team. Helpwise handles the migration of numbers, contacts, and call history if you’re moving from another provider.

Once you’re up and running, integrate your favorite tools—CRMs, help desks, or marketing platforms—and watch as all calling activities automatically log into Helpwise. No more toggling between apps to piece together customer interactions.

Ready to unlock seamless call tracking?

Get your 7-day Free Trial on Helpwise Today and transform your team inbox into a unified communication command center. Track every call and SMS, personalize every conversation, and never miss an opportunity again.