In today’s fast-moving eCommerce world, seamless customer support can make or break your brand. When shoppers run into issues or questions, they expect quick, personalized responses—and juggling multiple channels without the right ticketing system software only creates frustrated customers and overwhelmed support teams.

Why Upgrading Your Ticketing System Software Matters

Traditional helpdesk setups too often force agents to switch between email, live chat, social media and phone systems, leading to slow replies and missed conversations. A dedicated ticketing system software unifies every customer interaction into a single interface, speeding up resolution times and giving you a clear audit trail for every inquiry. The result? Higher team productivity, happier customers and reduced operational costs.

Introducing Gorgias for eCommerce Support

Gorgias is the conversational AI platform built specifically for online stores. It connects directly to Shopify and other major platforms to surface order history, stock levels and customer profiles right in your helpdesk. Your agents can handle order edits, issue refunds and share product links—without ever leaving the conversation.

Key Benefits of Gorgias Ticketing System Software

• Unified Inbox: All email, chat, social media and SMS tickets appear in one feed for faster response times.
• AI-Powered Automation: Automate up to 60% of routine inquiries with an AI Agent that understands your brand voice and product catalog.
• Contextual Recommendations: Increase average order value by providing personalized product suggestions during live chats.
• Real-Time Order Management: View and edit Shopify orders without leaving the helpdesk.
• Customizable Macros & Rules: Route tickets to the right team, apply bulk actions and maintain consistent messaging.
• Rich Analytics: Track resolution times, customer satisfaction scores and agent performance in one dashboard.

How Gorgias Boosts Support Efficiency

By integrating AI automation with powerful routing rules, Gorgias handles common FAQs automatically—freeing your agents to focus on high-value issues. The AI Agent can answer pre- and post-sales questions, process refunds, generate promo codes and even upsell complementary items, resolving tickets in a way that feels truly conversational.

Streamlined Workflows with Omnichannel Integration

Gorgias brings every touchpoint—email, live chat, Instagram, Facebook, WhatsApp and more—into one platform. Agents can switch channels mid-conversation, add internal notes for teammates and merge duplicate tickets without losing context. With Gorgias as your core ticketing system software, every customer interaction becomes faster, more coherent and more profitable.

Pricing That Scales with Your Growth

Choose the plan that fits your support volume and budget:

• Basic: 300 tickets/mo starting at $10/month
• Pro: 2,000 tickets/mo starting at $50/month
• Advanced: 5,000 tickets/mo starting at $300/month
• Enterprise: Custom volume starting at $750/month

Plus, the AI Agent is available at $1 per fully resolved conversation—so you only pay for automation that works.

Who Benefits Most from Gorgias

Whether you’re a small shop or a large-scale retailer, Gorgias adapts to your needs:

• Growing Startups: Centralize support channels without adding headcount.
• Mid-Market Brands: Automate routine tickets and boost conversion rates with live chat recommendations.
• Enterprise Retailers: Leverage advanced workflows, enterprise-grade security and custom integrations.

Real-World Impact

Brands using Gorgias report a 60% reduction in manual support tickets and a 2.5x lift in chat-driven conversions. By turning customer conversations into sales opportunities, you’ll not only save on operational costs, but also unlock new revenue streams.

Start Transforming Your Customer Support Today

If you’re ready to streamline your helpdesk, delight every shopper and grow your bottom line, it’s time to explore Gorgias. Get Started with Gorgias Today and see how powerful ticketing system software can revolutionize your eCommerce support.

Get Started with Gorgias Today