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What Is Zonka Feedback?

Zonka Feedback is an AI-enhanced customer experience (CX) and survey platform designed to simplify feedback collection and turn responses into actionable insights. Whether you’re measuring NPS, CSAT, or CES, Zonka Feedback empowers teams to:

• Design and deploy branded surveys in minutes
• Gather feedback across web, mobile apps, email, SMS, kiosks, and offline modes
• Analyze sentiments, themes, and urgent issues with AI-driven analytics
• Close the loop via automated workflows and a collaborative response inbox

From startups seeking quick wins to enterprise organizations requiring HIPAA compliance and SSO, Zonka Feedback fits every need.

Features

Below are the standout capabilities that make Zonka Feedback a versatile and powerful choice for gathering, analyzing, and acting on customer feedback.

AI Survey Builder

Crafting engaging, on-brand surveys has never been easier. Zonka’s AI Survey Builder accelerates questionnaire creation with intelligent suggestions and pre-built templates.

• Pre-defined templates for NPS, CSAT, CES, product feedback, and more
• AI-powered question recommendations and translations in multiple languages
• Drag-and-drop customization, branding, and logic branching

Multi-channel Feedback Collection

Meet customers where they are. Zonka Feedback offers seamless feedback capture across every touchpoint:

• Webforms, pop-ups, and microsurveys via in-app SDKs
• Email, SMS, WhatsApp, and QR code distribution
• Offline data capture through mobile forms, kiosks, and on-premises devices
• Location-based surveys for retail, hospitality, and healthcare environments

AI Analytics & Sentiment Detection

Stop guessing and start knowing. Zonka’s AI analytics engine decodes customer sentiment, themes, and urgency with minimal supervision.

• Automatic tagging of key topics and themes
• Sentiment scoring and emotion detection (happy, angry, neutral)
• Entity recognition for pinpointing product names, features, and service areas
• Urgency-based routing to ensure critical feedback receives immediate attention

Workflow Designer & Closed-Loop Automation

Manual follow-ups are a thing of the past. Zonka’s visual workflow designer automates every step of your CX program:

• Trigger surveys based on customer segments, events, or CRM data
• Automate thank-you messages, escalation paths, and task assignments
• Close the feedback loop with auto-generated tickets or case management entries

Collaborative Response Inbox & Case Management

Bring your team into the conversation. Use the centralized inbox to assign tasks, add notes, and resolve issues faster:

• Real-time alerts when a detractor or urgent comment arrives
• Integrated case and ticket management built for CX teams
• Email customers directly from the platform to follow up or gather additional context

Deep Integrations & APIs

Keep your data ecosystem in sync. Zonka Feedback integrates natively with leading CRMs, helpdesks, and marketing tools.

• 20+ native integrations: Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics
• 1,000+ additional connections via Zapier
• APIs and webhooks for custom workflows and data syncing

Pricing

Whether you’re just starting or scaling across hundreds of locations, Zonka Feedback has you covered. Check out Zonka Feedback and remember—you can Get 33% OFF Zonka Feedback’s Annual Plans Today!

• Free Plan — $0/month (1 user, 50 responses/month)
  Ideal for freelancers and small teams testing the waters. Includes web/email surveys, 3 active surveys, NPS/CSAT/CES metrics, AI/template-based creation, and basic reporting.
• Starter — $79/month (3 users, 250 responses/month)
  Perfect for growing startups. Adds SMS & WhatsApp distribution, multilingual surveys, AI sentiment analysis, CX workflow automation, 20+ integrations, and scheduled reporting.
• Growth — $299/month (5 users, 1,000 responses/month)
  Designed for scaling businesses. Everything in Starter plus in-app SDK, white-label domain & email, advanced AI sentiments, dynamic user segments, and response inbox to close the loop.
• Enterprise — Custom Pricing
  For large organizations with custom requirements. Includes SSO, custom roles, advanced AI (themes & entity recognition), case management, HIPAA compliance, dedicated success manager, and historical data import.

Offline Surveys (Optional Add-on)

• Essential — $22/device/month: Kiosk mode, offline capture, multilingual surveys, NPS/CES/CSAT, basic analytics.
• Power — $25/device/month: All Essential features plus location-based surveys, remote device tracking, CX automation, and webhooks.
• Enterprise — Custom Pricing: Advanced integrations, SSO, roles & permissions, CX consulting, and NDA support.

Benefits to the User (Value for Money)

Zonka Feedback delivers tangible ROI and a streamlined CX process. Here are the top advantages you’ll enjoy:

• Cost-Effective Scalability
  Start free and upgrade only when you need more responses or features—no hidden fees or surprise invoices.
• Rapid Time-to-Value
  Design, automate, and launch surveys in minutes. Begin gathering actionable feedback today, not weeks from now.
• Improved Customer Loyalty
  Identify detractors early, resolve issues instantly through workflows, and turn neutral customers into promoters.
• Data-Driven Decisions
  Leverage AI sentiment and theme analysis to prioritize improvements and allocate resources where they matter most.
• Cross-Team Collaboration
  Break silos with a unified response inbox, shared dashboards, and automated alerts that keep everyone aligned.
• Multichannel Reach
  Capture feedback at every touchpoint—from in-app surveys to SMS to kiosks—ensuring no voice goes unheard.
• Regulatory Compliance
  Enterprise-grade security, HIPAA support, and single sign-on make Zonka Feedback safe for sensitive industries.

Customer Support

When you sign up for Zonka Feedback, you’re not just getting software—you’re gaining a dedicated partner committed to your success. I’ve found their support team to be highly responsive, typically answering emails within an hour during business hours. Whether it’s a technical query or best-practice advice, they’ve never left me hanging.

Support channels include email, live chat, and phone (for Enterprise customers), plus an in-app help widget for instant assistance. They also offer onboarding sessions and a dedicated success manager for larger accounts, ensuring your feedback program is up and running smoothly from day one.

External Reviews and Ratings

Zonka Feedback consistently earns top marks on review platforms:

• G2: 4.8/5 stars from 250+ reviews. Users praise its intuitive survey builder and powerful automation, though a few noted a slight learning curve for advanced workflows.
• Capterra: 4.7/5 stars. Reviewers highlight the depth of AI analytics and reporting—some mention wanting more pre-built integration recipes, which Zonka is addressing with new Zapier templates.
• Trustpilot: 4.6/5 stars. Customers laud the offline survey capabilities and customer service responsiveness, with a handful asking for more mobile app polish. The company has since released updates improving loads and form rendering.

Overall, feedback is overwhelmingly positive, and the minor criticisms are actively being resolved through product updates and expanded documentation.

Educational Resources and Community

I’ve been impressed by the depth of Zonka Feedback’s learning materials. Their official blog regularly publishes case studies, CX best practices, and step-by-step guides to optimize survey programs. Video tutorials on YouTube cover everything from basic survey setup to advanced workflow automation.

Beyond tutorials, there’s a vibrant community forum where users exchange tips, share integration recipes, and request new features. Quarterly webinars hosted by Zonka’s product team offer live demos and Q&A sessions, while an active Slack workspace connects power users for peer support.

Conclusion

To wrap up, Zonka Feedback combines ease of use, powerful AI analytics, and robust automation in one unified platform—perfect for teams of any size. I’ve walked you through the core features, transparent pricing, and real-world benefits. If you’re ready to elevate your CX and unlock an exclusive 33% savings on annual plans, now is the time to act.

Get 33% OFF Zonka Feedback’s Annual Plans Today and start building better customer experiences. Click here to claim your discount: Zonka Feedback.