Managing customer conversations across email, phone and SMS can feel like juggling too many balls at once. Missed calls, lost voicemails and fragmented threads all slow down response times and frustrate both agents and customers. Introducing a unified shared inbox with built-in call tracking transforms that chaos into clarity.

Why Call Tracking Matters in Your Shared Inbox

Call tracking ensures every incoming and outgoing call is logged, recorded and linked directly to the right conversation thread in your team inbox. No more switching apps or manually copying notes—everything lives in one place, visible to every agent in real time.

• Eliminate data silos: All call recordings, voicemails and SMS messages are automatically stored alongside email tickets.
• Boost agent productivity: Click-to-call or click-to-text from any customer profile with a single button.
• Improve response accuracy: Access full call histories and notes before dialing, so customers never have to repeat themselves.

Helpwise: Your All-in-One Shared Inbox With Call Tracking

Helpwise makes it effortless to integrate phone and SMS workflows into your existing inbox. With one simple set-up, you’ll get click-to-call and click-to-text buttons next to every contact, automated activity logging, and secure cloud recordings.

Key Features

• One-click calling: Dial customers directly from their inbox ticket.
• Automatic logging: Every call and SMS is saved as an activity, tagged by contact and date.
• Voicemail & recording access: Replay calls or review voicemails from within the shared inbox.
• Contact sync: Keep customers, leads and companies in sync across your CRM and Helpwise.
• Missed call alerts: Instantly see and assign missed calls so no inquiry goes unanswered.
• Analytics dashboard: Track call volumes, response times and agent performance at a glance.

How It Works

Once you connect Helpwise with your phone system, click-to-call and click-to-text buttons appear in every conversation. Agents can:

1. Click the phone icon next to a contact’s number to instantly call via the web or mobile app.
2. Click the chat icon to send an SMS without leaving the ticket.
3. Review call recordings, voicemails and transcripts directly in the ticket timeline.
4. Assign, tag and follow up on calls just like email messages.

Real-World Impact

Teams using Helpwise’s shared inbox with call tracking report:

• 40% faster first-response times
• 25% fewer missed calls
• 50% reduction in information hand-offs between agents

Centralized call data means more context, fewer redundancies and happier customers.

Get Started in Minutes

Setting up Helpwise is quick and intuitive. Create an account, link your phone numbers, and start making calls within minutes. Whether you’re moving from another system or building your contact center from scratch, migration support and local phone numbers in 70+ countries are only a few clicks away.

Ready to Revolutionize Your Team Inbox?

Stop letting calls slip through the cracks. Experience seamless call tracking plus shared email and SMS in one powerful platform. Get your 7-day Free Trial on Helpwise Today and see how effortless customer conversations can be.