High call volumes and long hold times can frustrate customers and burn out agents. Implementing random call routing ensures each incoming inquiry is evenly distributed across your team, eliminating bottlenecks and boosting satisfaction. With Freshcaller’s intuitive setup, you can enable random distribution in just a few clicks—no complex configurations required.

Why Random Call Routing Matters

Traditional routing methods often funnel calls to the most experienced agents, leaving others idle and callers waiting. A random approach balances workloads automatically:

• Prevents agent burnout by avoiding overloading top performers
• Maximizes team utilization to reduce overall wait times
• Ensures every agent stays engaged and productive

Key Benefits of Freshcaller’s Random Call Routing

• Lower Average Wait Times – Evenly spread calls mean no single queue grows too long.
• Improved Customer Experience – Fast answers build trust and loyalty.
• Simplified Administration – Enable or disable random routing without IT support.
• Scalable for Growth – Whether you’re a five-person team or a global call center, random routing adapts instantly.

How Freshcaller Implements Random Distribution

• One-click Setup – Activate random routing from the call queue settings in seconds.
• Real-time Monitoring – Live dashboards track call volume, wait times, and agent availability.
• Automatic Failover – If an agent doesn’t answer, the system instantly reroutes the call to another available agent.
• BYOC and Global Numbers – Use your existing carrier or purchase numbers in over 90 countries while still leveraging random routing.

Additional Freshcaller Features

• Speech-enabled IVR that handles routine questions before passing calls to agents
• Voice bots to resolve simple queries and free up human agents for complex issues
• Call recording and post-call transcripts for training and compliance
• Custom greetings and hold music to reinforce your brand voice
• Advanced analytics for continuous performance optimization

Getting Started in Minutes

Setting up random call routing in Freshcaller takes only a few minutes. Just log into your Freshcaller account, navigate to the queue settings, and toggle on “Random Distribution.” No advanced skills needed—your team will immediately experience more balanced workloads and happier callers.

Try Freshcaller Free for 14 days Today and cut down on wait times with powerful, random call routing.