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Stick around and you’ll discover exactly how this special discount lets you tap into Freshcaller’s full potential—cloud-based voice, seamless integrations, and AI-powered performance—while saving big. By the time you finish reading, you’ll see why grabbing this deal is a no-brainer for businesses of all sizes.

What Is Freshcaller?

Freshcaller is a cloud-based contact center solution built to streamline your voice communications. As part of the Freshdesk family—a leader in effortless conversations—Freshcaller lets you make and receive calls directly within the Freshdesk helpdesk. With one click you can convert a call into a ticket, ensuring every customer interaction is tracked and resolved seamlessly. Whether you’re a small startup or an enterprise, Freshcaller’s intuitive interface and scalable architecture adapt to your needs:

• Global coverage: Buy numbers from 90+ countries or bring your own carrier (BYOC).
• Quick setup: Get your contact center up and running in just a few hours.
• Unified workflow: Handle all voice, messaging, and ticketing from a single pane.

Features

Freshcaller packs a powerful feature set designed to make voice service fast, reliable, and scalable. Below are the core capabilities that set Freshcaller apart:

Intuitive and Scalable Setup

Getting started with Freshcaller is a breeze. From creating your first call queue to adding new agents, everything happens in just a few clicks. You won’t need a team of IT specialists to configure numbers, routing rules, or greetings.

• Drag-and-drop call flows for effortless IVR creation.
• Instant number provisioning—local, toll-free, or mobile.
• Onboard new agents in minutes as your business grows.

Advanced Voice AI Capabilities

Delight customers with next-gen AI enhancements powered by Freshcaller’s Freddy AI. Automate repetitive tasks, pre-qualify calls, and route customers more intelligently.

• Speech-enabled IVR for natural language interactions.
• Voice bots that handle routine queries 24/7, reducing wait times.
• Real-time sentiment analysis to flag potentially unhappy callers.

Comprehensive Analytics and Insights

Monitor every aspect of your contact center’s performance. Freshcaller’s dashboards and reports help you identify trends, optimize staffing, and improve customer satisfaction.

• Live dashboards to track call volumes, wait times, and agent status.
• Post-call transcripts and recordings for quality assurance.
• Lifecycle metrics that illuminate the end-to-end customer journey.

Flexible Inbound Routing

Handle any call scenario with ease. Whether it’s holiday hours, VIP lanes, or overflow handling, Freshcaller’s routing automation ensures every caller is directed to the right place.

• Skill-based routing assigns calls to the best-qualified agent.
• Time-based rules for off-hours and holiday schedules.
• Parallel ringing and queue callback to reduce abandoned calls.

Remote-Ready Workforce

Empower support and sales teams to collaborate from anywhere. Agents can log in remotely, access call recordings, and join huddle rooms for real-time coaching.

• Web and mobile apps for on-the-go access.
• Call barging and whispering for live training.
• Detailed availability reports to balance workloads.

Seamless Freshdesk Integration

Enjoy the synergy of voice and ticketing under one roof. Calls become tickets in a click, and all customer context—emails, chats, calls—is unified in Freshdesk.

• Convert calls to tickets automatically.
• Single interface for multi-channel support.
• Pre-built marketplace apps for CRM, e-commerce, and collaboration tools.

Robust Security and Compliance

Rest assured your voice data is protected. Freshcaller adheres to enterprise-grade security protocols, ensuring encryption at rest and in transit.

• Role-based access controls for sensitive data.
• GDPR and SOC-2 compliance for regulated industries.
• Pause and opt-out recording options to respect privacy.

Pricing

Freshcaller offers transparent pricing tailored to businesses at every stage. Here’s a breakdown of each plan to help you decide which fits your needs—and remember, you can lock in your 20% off on annual subscriptions.

• Free Plan (Best for Getting Started)
  Price: $0/agent/month + pay-per-minute
  Notable Inclusions:
  • Buy local & toll-free numbers
  • Inbound Caller ID, call notes, basic metrics
  • Convert calls to Freshdesk tickets
• Growth Plan (Fast Growth)
  Price: $18/agent/month + pay-per-minute
  Notable Inclusions:
  • Up to 2,000 free incoming minutes/month
  • Basic call queues, voicemail, warm & cold transfers
  • Pre-built reports, parallel calling, holiday routing
• Pro Plan (High Performance)
  Price: $47/agent/month + pay-per-minute
  Notable Inclusions:
  • Up to 3,000 free incoming minutes/month
  • Advanced call metrics, call barging, service level monitoring
  • Queue callback, routing automation, advanced IVR
• Enterprise Plan (Enterprise-Grade Support)
  Price: $83/agent/month + pay-per-minute
  Notable Inclusions:
  • Up to 5,000 free incoming minutes/month
  • Speech-enabled IVR, abandoned call metrics, pause recordings
  • Custom SLAs, dedicated account management

Benefits to the User (Value for Money)

Investing in Freshcaller delivers tangible ROI and elevates both customer experience and agent productivity:

• Cost-effective pay-as-you-go: Only pay for talk time beyond free minutes—no hidden fees.
  Perfect for scaling without surprises.
• Reduced call handling times: AI-powered routing and voice bots slash wait times.
  Your team resolves issues faster.
• Unified support ecosystem: Integrates seamlessly with Freshdesk and other apps.
  Eliminates context-switching, boosting efficiency.
• Improved agent performance: Real-time dashboards and call analytics empower data-driven coaching.
  Leads to higher first-call resolution rates.
• Global reach, local presence: Purchase numbers in 90+ countries.
  Extend your brand voice worldwide affordably.

Customer Support

Freshcaller’s support teams are renowned for their speed and expertise. Whether you prefer email, live chat, or phone support, you’ll find responsive representatives ready to assist. I’ve tested their live chat, and typical response times are under two minutes, even during peak hours.

Beyond reactive help, Freshworks offers proactive system monitoring and onboarding webinars. Dedicated customer success managers are available on Enterprise plans to guide you through advanced configurations and best practices, ensuring you extract maximum value from the platform.

External Reviews and Ratings

Across review sites like G2 and Capterra, Freshcaller consistently earns 4+ stars. Users praise its ease of setup, robust reporting, and integrations with Freshdesk. One G2 reviewer noted, “We were up and running in under an hour, and our call resolution times dropped by 30%.”

On the flip side, a few reviewers mention occasional call quality hiccups in regions with low bandwidth. Freshworks is actively addressing this with optimized codecs and edge-server expansions. Overall, negative feedback is rare and met with transparent roadmaps from the Freshcaller team.

Educational Resources and Community

Freshcaller users benefit from a wealth of self-help content and community support. The official Freshworks blog regularly publishes deep dives, how-tos, and case studies. Video tutorials on YouTube cover everything from IVR setup to AI-bot customization.

If you prefer peer support, join the Freshworks Community Forum—an active, global network of administrators and developers sharing tips and scripts. Detailed API documentation and sample code snippets make custom integrations straightforward, while quarterly webinars keep you abreast of new features.

Conclusion

To recap, Freshcaller is a versatile, scalable, and cost-efficient contact center solution that modern teams swear by. With a suite of advanced voice AI tools, global number coverage, and seamless Freshdesk integration, it ticks every box for growing businesses. And right now, you can seize an exclusive Get 20% OFF Freshcaller Annual Plans Today when you subscribe.

Try Freshcaller Free for 14 days Today and experience the difference yourself. Don’t miss out on this limited-time offer—unlock your discount and transform your customer conversations now!