In today’s fast-paced business world, mastering call tracking is essential for boosting team efficiency and improving customer engagement. With Helpwise, you get a unified platform to make calls, send SMS, and log every interaction directly in your shared inbox. Say goodbye to scattered notes and missed opportunities—Helpwise ensures every conversation is captured and accessible.

Understanding the Power of Call Tracking

Call tracking lets you monitor, record, and analyze all inbound and outbound calls your team makes. By attributing calls to specific sources—campaigns, webpages, or marketing channels—you gain insights into what drives leads, which agents excel, and where there’s room for improvement.

Implementing advanced call tracking means:

• Accurate attribution of marketing spend
• Real-time visibility into agent performance
• Improved customer follow-up through detailed call histories
• Optimized workflows by identifying bottlenecks

How Helpwise Transforms Call Tracking

Make & Track Calls and SMS from a Shared Inbox

With Helpwise, making a call is as simple as clicking a button next to any phone number in your shared inbox. Each call and SMS is automatically logged as an activity, ensuring every interaction stays organized.

Activity Logging and Notes

Helpwise tracks daily interactions and lets you add notes or tags to each activity. Whether you’re following up on a lead or resolving a support query, you’ll have the full history at your fingertips.

Access Call Recordings & Voicemails

Every call is recorded and stored securely. Play back important conversations, share snippets with colleagues, or attach recordings to tickets. Voicemails are captured and linked as well, so you never miss a message.

Key Benefits of Advanced Call Tracking for Teams

• Improved Accountability: Assign calls to individual agents and track their performance.
• Data-Driven Insights: Use call analytics to spot trends, peak call times, and high-performing campaigns.
• Enhanced Customer Experience: Personalize conversations based on past interactions and detailed notes.
• Seamless Collaboration: Shared inbox means every team member sees the same call data, eliminating silos.
• Quick Onboarding: Get your cloud phone system up and running in minutes with instant number provisioning.
• Scalability: Flexible plans support teams of any size, from small startups to enterprise operations.

Integrations That Amplify Your Workflow

Helpwise integrates natively with 100+ CRMs and business tools. Automatically sync contacts, log calls, and update records without manual data entry. Whether you use Salesforce, HubSpot, or Pipedrive, your call tracking data flows seamlessly.

Plans & Pricing

Helpwise offers simple, transparent pricing to suit any team’s needs:

Standard — $15/user/month

• 3 Shared Inboxes
• 15 Saved Replies
• Email, Live Chat & Facebook support
• Standard Analytics & Integrations

Premium — $29/user/month

• 10 Shared Inboxes
• Unlimited Saved Replies
• Chatbot, Calling & WhatsApp
• Advanced Analytics & CSAT

Advanced — $49/user/month

• 30 Shared Inboxes
• SLA Rules & AI Auto-Prioritization
• Free Chatbot & Calling
• Priority Support & SSO

Why Helpwise is the Ultimate Call Tracking Solution

When it comes to call tracking, you need more than just call logs. You need a collaborative shared inbox where every SMS, voicemail, note, and recording lives in one place. Helpwise delivers that and more, giving your team the tools to stay organized, act quickly, and deliver outstanding customer experiences.

Ready to see how your team can work smarter? Integrate all your calling activities, sync contacts automatically, and personalize every conversation with help from Helpwise’s intuitive dashboard.

Conclusion

Advanced call tracking is a game-changer for any team that relies on phone and SMS conversations. By centralizing all interactions, providing rich analytics, and integrating seamlessly with your favorite tools, Helpwise ensures you get the most out of every call. Experience the difference today—Get your 7-day Free Trial on Helpwise Today.

Get your 7-day Free Trial on Helpwise Today and start boosting your team’s efficiency with advanced call tracking!