Scouring the web for a limited discount on Helpwise? You’ve landed in the perfect spot. I’ve unearthed an exclusive offer that’s the best available right now: Get 29% OFF Helpwise Annual Plans Today. This deal will supercharge your team’s calling and SMS workflows without breaking the bank.

In the next few minutes, I’ll walk you through every feature, pricing tier, benefit, and real-world feedback for Helpwise—plus show you exactly how to claim this limited-time savings. Ready to save big and boost your productivity? Let’s dive in!

What Is Helpwise?

Helpwise is a unified customer communication platform designed to centralize and streamline all your team’s calls and SMS messages within a shared inbox. Whether you’re a startup seeking efficient collaboration or an enterprise managing hundreds of daily interactions, Helpwise empowers your team to:

• Make and receive voice calls directly from a shared mailbox interface.
• Send and track SMS messages alongside emails, chat, and social channels.
• Automatically log every call and text as activities, complete with notes, recordings, and timestamps.
• Integrate seamlessly with CRM systems, ensuring full visibility of customer touchpoints.

Features

Helpwise packs a powerful suite of tools that simplify day-to-day communication and enhance team collaboration. Below, I break down the standout capabilities that make it a game-changer for businesses of all sizes.

Shared Inbox Calling & SMS

Stop juggling multiple apps—Helpwise brings calling and texting right into your team mailbox.

• Straightforward click-to-call: Tap a phone number, and you’re connected in an instant.
• Click-to-text links: Send SMS messages without leaving your inbox UI.
• Consistent thread view: See all interactions—calls, texts, notes—grouped under each contact.

Activity & Notes Tracking

Never lose context again. Helpwise logs every interaction so you always know where things stand.

• Daily interaction overview: Quick snapshots of calls made, SMS sent, and tasks completed.
• Custom notes: Add details, follow-up items, or personalized reminders alongside each activity.
• Searchable history: Instantly pull up any past conversation or call recording in seconds.

Call Recording & Voicemail Access

Capture every detail with crystal-clear call recordings and voicemail storage.

• Automated recording: All inbound and outbound calls are recorded by default.
• Voicemail retrieval: Access voicemail messages directly in your inbox as audio files.
• Compliance-ready storage: Secure, encrypted retention of recordings for audit or review.

Contact Sync & Click-to-Text Links

Keep your contact database in perfect harmony and message leads faster.

• Two-way sync: Contacts, companies, and deals flow seamlessly between Helpwise and your CRM.
• Instant texting: Click the “SMS” icon next to any phone number to fire off a message.
• Bulk SMS campaigns: Nurture leads by sending scheduled text blasts or drip campaigns.

Missed Call Management

Never miss an opportunity—Helpwise flags and routes missed calls so they don’t slip through the cracks.

• Automated follow-up reminders: Assign callbacks to team members based on rules or schedules.
• Unified missed call view: Central dashboard shows all missed calls with timestamps and voicemails.

Unified Calling & Texting Dashboard

Manage every channel from one intuitive interface.

• Real-time status: See who’s online, on a call, or idle.
• Inbound routing: Distribute calls and texts according to skill-based rules or round-robin logic.
• Analytics snapshot: Monitor key metrics like response time, call volume, and SMS throughput.

Personalized Conversations with Interaction History

Deliver contextual conversations by viewing all previous touchpoints in one place.

• Badge on dialer: Hover over a contact’s name to view past calls, messages, and notes.
• Contextual scripts: Equip agents with tailored prompts based on historical data.
• Fewer missteps: Ensure every team member speaks with full background knowledge.

Seamless JustCall Integration

If you’re already on JustCall, integration is plug-and-play.

• Automatic activity logging: Every JustCall call and SMS entry syncs as an activity in Helpwise.
• Click-to-call & click-to-sms: Use the JustCall buttons right inside your shared inbox.
• Quick migration: Move existing phone numbers and call histories into Helpwise in minutes.

Global Cloud Phone System Setup

Set up your cloud telephony in under 10 minutes—no hardware needed.

• Instant phone numbers: Provision local or toll-free numbers in 70+ countries.
• Port existing lines: Keep your current numbers without interruption.
• Multi-device support: Make/receive calls via web, desktop, or mobile apps.

Pricing

Helpwise’s flexible plans cater to teams of all sizes. Whether you’re a small startup or a large enterprise, there’s a tier that fits your needs and budget. And don’t forget—you can grab your 29% OFF today on annual subscriptions!

Standard Plan – $15/user/month

Ideal for small teams starting out with shared inbox collaboration.

• Minimum 2, maximum 10 users
• 3 Shared Inboxes
• 15 Saved Replies
• Email, Live Chat, Facebook integration
• Standard analytics, integrations, and collaboration tools

Premium Plan – $29/user/month

Perfect for growing teams that need automation and multi-channel support.

• Minimum 2 users
• 10 Shared Inboxes
• Unlimited Saved Replies, 25 Automation Rules
• All channels: Email, Chat, Calling, WhatsApp
• Advanced analytics, AI Assist, CSAT surveys, and full integrations

Advanced Plan – $49/user/month

Designed for large teams that demand enterprise-grade features and SLA controls.

• Minimum 3 users
• 30 Shared Inboxes, Advanced Assignment rules
• Unlimited Automation & SLA rules
• Free chatbot and calling, AI auto-prioritization
• Custom views, priority support, and SSO

Benefits to the User (Value for Money)

Choosing Helpwise means investing in efficiency, transparency, and growth. Here’s what you get:

• All-in-one communication hub: Eliminates app-hopping—calls, SMS, email, and chat live together. Saves time and reduces errors.
• Cost-effective scale: Simple per-user pricing with shared resources. Pay only for seats you need, and unlock volume discounts with annual billing.
• Higher agent productivity: Contextual badges, templates, and automation rules slash response times and manual tasks.
• Enhanced customer satisfaction: Rapid callbacks, personalized replies, and detailed call analytics lead to better service quality.
• Data-driven decisions: Advanced analytics and reporting let you track ROI on every call and SMS campaign.

Customer Support

Helpwise prides itself on responsive, multi-channel support. You can reach their expert team via email, live chat directly in the app, or by scheduling a callback through the dashboard. Typical response times are under an hour during business hours, ensuring you never feel stuck.

For enterprise customers on the Advanced plan, Helpwise offers priority phone support and a dedicated account manager. They’ll guide you through onboarding, migration assistance, and any custom workflow setups you require. With 24/7 monitoring and SLA-backed SLAs, you’re in safe hands.

External Reviews and Ratings

On G2, Helpwise holds an impressive 4.6/5 stars based on over 150 reviews. Users praise its intuitive interface, reliable call recording, and robust SMS capabilities. One testimonial notes, “We consolidated three separate systems into Helpwise and cut our monthly costs by 30%.”

On Capterra, Helpwise scores 4.5/5. Positive feedback highlights seamless CRM integrations and excellent customer service. A few constructive critiques mention occasional lag on large volume messaging campaigns; Helpwise is actively addressing this by rolling out performance optimizations and server scaling in Q3 2024.

Educational Resources and Community

Helpwise maintains a rich library of resources to ensure you get the most from the platform:

• Official Blog: In-depth articles on call center best practices, SMS marketing tactics, and team collaboration tips.
• Video Tutorials: Step-by-step walkthroughs on setup, integrations, and advanced features—all hosted on YouTube.
• Knowledge Base: Detailed documentation covering every feature, use-case, and troubleshooting guide.
• User Community: Active forums and a Slack workspace where Helpwise power users share workflows, automations, and scripts.

Conclusion

After exploring the extensive feature set, transparent pricing, strong reviews, and dedicated support, it’s clear why Helpwise stands out as a top choice for teams wanting to unify calls and SMS in one shared inbox solution. You’ll streamline your workflows, delight customers, and cut costs—all while enjoying a powerful analytics suite and global phone system rollout in minutes.

Don’t miss this opportunity to Get 29% OFF Helpwise Annual Plans Today—your team’s productivity and customer satisfaction are about to soar. Secure your discount now before it expires!