Searching for the ultimate guide to robotic process automation? You just landed on the right page. Meet Capacity, the AI-powered support automation platform that revolutionizes how teams scale support with ease.

I know how overwhelming repetitive tickets and scattered knowledge can feel when you’re trying to keep pace with customer demand. Capacity has been transforming support for years—trusted by leading enterprises and supported by in-house implementation experts—so you can Get Started with Capacity Today and start automating smarter.

What is Capacity?

Capacity is an AI-powered support automation platform designed to unify your tech stack and automate repetitive support tasks. It delivers fast, consistent responses across voice, web, email, social, SMS and in-app chat using advanced robotic process automation to resolve inquiries without human intervention.

By connecting over 250 CRMs, helpdesks and collaboration tools, Capacity consolidates your knowledge base into one smart system—eliminating silos and boosting resolution speed. Whether your teams handle customer support, IT tickets or HR requests, Capacity streamlines workflows and frees agents for complex work.

Capacity Overview

Founded with a mission to eliminate manual support bottlenecks, Capacity leverages machine learning and natural language processing to deliver intelligent virtual agents and real-time agent assist. Since its inception, Capacity has grown rapidly, securing strategic partnerships and serving companies across e-commerce, finance, healthcare and more.

The platform’s evolution reflects continuous innovation: from a simple chatbot engine to a full-fledged support automation suite. Today, Capacity’s in-house experts guide you through seamless onboarding and help optimize your automations for maximum impact.

With global compliance certifications and enterprise-grade security, Capacity ensures your data remains protected while you scale support operations with confidence.

Pros and Cons of Capacity for Robotic Process Automation

Pros:

• Comprehensive AI automation: Handles up to 90% of inquiries across multiple channels for faster resolutions.

• Unified knowledge base: Links all your documentation, FAQs and workflows into one intelligent system.

• Seamless integrations: Connects to 250+ tools and platforms with pre-built connectors and open APIs.

• Real-time agent assist: Provides on-demand coaching and knowledge suggestions to support agents.

• Custom campaigns & workflows: Automates follow-ups, escalations and admin tasks with no code required.

• Detailed analytics & insights: Tracks performance metrics, uncovers trends and highlights gaps for continuous improvement.

Cons:

• Initial setup may require dedicated effort to centralize knowledge and configure workflows.

• Custom pricing model may be less transparent for small teams seeking a fixed monthly rate.

Key Features Driving Robotic Process Automation Excellence

Capacity’s feature set is engineered to streamline support, empower agents and maximize customer satisfaction through advanced robotic process automation. Below are the core components:

AI Support Automation

Automate responses across every channel, reduce resolution times and maintain brand consistency.

• Voice, chat, email, SMS and social media coverage
• Natural language understanding for accurate intent detection
• Automated ticket creation and routing

Unified Knowledge Base

Consolidate all documentation, policies and FAQs into one searchable, self-learning repository.

• Dynamic knowledge updates from multiple sources
• AI-driven content suggestions and gap identification
• Role-based access controls for security

Intelligent Virtual Agents

Deploy chatbots and voice bots that resolve 90% of routine inquiries without human intervention.

• Continuous learning from live interactions
• Fallback to live agents when escalation is needed
• Customizable conversation flows

Agent Assist & Live Support

Equip agents with real-time coaching, knowledge retrieval and suggested responses during live chats or calls.

• Contextual prompts based on conversation history
• Automated summarization for ticket logging
• Sentiment analysis to prioritize urgent issues

Campaigns & Workflows

Create no-code workflows to trigger follow-ups, send notifications and update records automatically.

• Event-driven triggers and conditional logic
• Multi-step sequences with delays and branching
• Integration actions across connected systems

Conversational AI

Deliver human-like, on-brand dialogues that adapt in real time and understand complex intents.

• Multi-turn conversation management
• Context retention across sessions
• Multilingual support

Analytics & Insights

Track every interaction to uncover trends, identify knowledge gaps and optimize experiences.

• Custom dashboards and KPI tracking
• Root-cause analysis of common inquiries
• Heatmaps of peak usage times and channels

Security & Compliance

Protect sensitive data with enterprise-grade encryption, continuous monitoring and global certifications.

• Role-based access and audit logs
• ISO, SOC and GDPR compliance
• Regular vulnerability assessments

Integrations

Instantly connect to your tech stack—CRMs, helpdesks, collaboration tools and more—without custom development.

• 250+ pre-built connectors
• Open REST and GraphQL APIs
• Webhook and middleware support

Capacity Pricing Plans for Robotic Process Automation

Capacity offers flexible, custom pricing to suit organizations of all sizes. Each plan includes AI support automation, expert onboarding and full access to integrations.

Starter

Ideal for small teams beginning their automation journey.

• Limited AI interactions per month
• Basic knowledge base features
• Email and chat support

Professional

Designed for growing companies that need multi-channel support and advanced analytics.

• Increased AI query capacity
• Advanced reporting and dashboards
• Phone and SMS channel access

Enterprise

Best for large organizations requiring customization, SLAs and premium support.

• Unlimited interactions
• Dedicated account manager
• Custom workflow development

Custom

Tailor a plan with bespoke features, security controls and on-premise options.

• Volume discounts
• Custom integrations
• Enhanced compliance and audit support

Who Is Capacity Best For in Robotic Process Automation

Capacity’s versatility makes it an ideal solution for various teams and industries looking to leverage robotic process automation:

Support Teams

Eliminate repetitive tickets and speed up response times by automating common requests.

IT Operations

Streamline incident management, automate software provisioning and maintain service-level consistency.

Human Resources

Automate onboarding, policy inquiries and payroll questions to improve employee satisfaction.

Sales & Marketing

Handle lead qualification, meeting scheduling and post-demo follow-ups without manual intervention.

Finance & Accounting

Automate invoice processing, expense approvals and routine financial queries securely.

Major Benefits of Using Capacity for Robotic Process Automation

• Reduced operational costs: Automate 90% of routine tasks to reallocate human resources to strategic work.
• Faster resolution times: Deliver instant, accurate answers across every channel.
• Improved customer satisfaction: Ensure consistent, 24/7 support with AI that never misses a query.
• Centralized knowledge: Unify documents, policies and workflows in one intelligent system.
• Scalability: Grow your support capacity without ballooning headcount or infrastructure.
• Actionable insights: Optimize operations with detailed analytics of every interaction.

Customer Support

Capacity’s in-house support team is available around the clock to assist with implementation, answer questions and help tune automations. With dedicated onboarding specialists, you’ll have expert guidance every step of the way.

Whether via email, chat or phone, Capacity’s responsive support ensures minimal downtime and quick resolutions to any challenges you encounter while rolling out robotic process automation.

External Reviews and Ratings

Users praise Capacity for its intuitive interface, robust integration ecosystem and rapid ROI. Many cite a 50% reduction in ticket volume within weeks of deployment and seamless collaboration across departments.

Some reviewers note a learning curve when migrating legacy knowledge bases, but highlight Capacity’s proactive support and extensive documentation that smooth the transition.

Educational Resources and Community

Capacity offers a rich library of resources: detailed tutorials, best-practice webinars and step-by-step guides to help you master each feature. Their blog regularly publishes insights on AI trends and automation tactics.

The active user community and forums provide peer-driven solutions, workflow templates and direct feedback from Capacity engineers—fueling continuous improvement and innovation.

Conclusion

Robotic process automation has become essential for businesses aiming to scale support efficiently and enhance customer experiences. Capacity brings together AI support automation, a unified knowledge base and intelligent workflows to help teams automate 90% of routine tasks. Ready to transform your support operations? Get Started with Capacity Today.

Get Started with Capacity Today