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What Is CometChat?

CometChat is an all-in-one in-app chat SDK and API platform designed to integrate real-time messaging, voice, and video calling experiences into web and mobile applications. Whether you’re building a social network, dating app, customer support tool, or online learning portal, CometChat provides the building blocks to launch production-ready chat in minutes.

From quick 1:1 messaging to group conversations, screen sharing, and AI-powered moderation, developers and product managers rely on CometChat’s flexible SDKs, UI kits, and visual builder to hit the ground running—scaling up from hundreds to millions of users without worrying about infrastructure.

Features

CometChat packs five powerful modules into one platform. Below, I’ll deep-dive into each standout feature and share practical examples of how they can transform your app’s user engagement.

Chat and Messaging

At its core, CometChat offers a lightning-fast chat and messaging engine that supports everything your users expect from a modern chat interface.

• Instant 1:1 and group conversations with message delivery receipts.
• Rich media support: images, GIFs, videos, and file attachments.
• Threaded messages, reactions, and @mentions to keep conversations organized.
• Polls for quick feedback, location sharing, and custom emojis.

Voice and Video Calling

High-quality audio and video calls are a breeze with CometChat’s ultra-low latency infrastructure.

• 1:1 and group calling—ideal for team collaboration or social apps.
• Screen sharing for presentations, pair programming, or customer support.
• Recording capabilities to save important sessions.
• Automatic quality optimization to handle varying network conditions.

Chat Moderation

Keeping your chat environment safe and on-brand is crucial. CometChat’s dual-engine moderation combines AI and custom rules for real-time threat detection.

• AI-powered content filtering for profanity, hate speech, and sensitive topics.
• Customizable rule sets—block specific words, file types, or patterns.
• Moderation dashboards for monitoring flagged content and user behavior.

Notifications

Never let a message slip through the cracks. CometChat’s notification module ensures your users stay engaged across platforms.

• Push notifications for web and mobile (iOS & Android).
• Email notifications with customizable templates.
• Smart delivery rules to prevent spamming users.

Analytics

Data-driven insights help you optimize engagement and troubleshoot issues before they escalate.

• Message volume, active user trends, and engagement rates.
• Call duration reports and peak concurrency metrics.
• Custom dashboards to visualize your most critical KPIs.

Pricing

CometChat offers tiered plans to suit startups, growing teams, and enterprises. Whichever option you select, you get robust infrastructure and features that scale with your user base.

• Build (Free): Perfect for testing and small projects. Includes all chat & messaging features for up to 100 users—no credit card required.
• Basic ($298.75/month, billed annually): Ideal for SMBs. Rich in-app chat, push notifications, basic moderation, and global EDGE network coverage.
• Advanced ($423.75/month, billed annually): Everything in Basic, plus AI rule-based moderation, email & SMS notifications, multi-tenancy, AI user copilot, and HIPAA/BAA compliance.
• Enterprise (Custom, starts from 10k MAU): Includes pro features like OpenAI-powered moderation, SSO (SAML, LDAP), zero overages, and priority support.

Plus, voice and video calling plans:

• Build (Free): 10K voice/video minutes for testing.
• Pay-as-you-go: \$0.001/user/min voice, \$0.003/user/min video, \$0.006/min for recordings.
• Custom Pricing: Tailored for high-volume usage with negotiated rates.

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Benefits to the User (Value for Money)

Choosing CometChat means investing in a future-proof communication solution. Here’s how you get maximum return on investment:

• Rapid Time to Market: I went from design to live chat in under an hour using the Visual Builder. No complicated setup.
• Complete Customization: Modular UI kits and SDKs allow fine-tuning every detail of the user interface and logic.
• Scalability: The global edge network and 99.999% uptime ensure your app stays responsive even at peak usage.
• Comprehensive Moderation: Built-in AI and rule-based filters keep conversations safe—and you in control.
• Cost Efficiency: Free tier for small tests and pay-as-you-grow pricing means you only pay for what you need.
• Insightful Analytics: Data dashboards help me tweak engagement strategies in real time—no guesswork.

Customer Support

CometChat’s support team is highly responsive and knowledgeable. I’ve reached out via email and in-app live chat multiple times, and each time I received a detailed solution in under an hour. Their developers’ community forum is another great resource for peer-to-peer problem solving.

For enterprise customers, dedicated account managers and phone support ensure critical issues are addressed promptly. Whether I’m troubleshooting integration code or planning a large-scale deployment, I know help is just a click or call away.

External Reviews and Ratings

On G2, CometChat holds an impressive 4.5-star average from over 100 reviews. Users praise the intuitive UI kits and stable SDKs—especially the real-time performance under load. I’ve seen comments highlighting how quickly teams can prototype chat features without deep WebRTC expertise.

Some detractors mention a slight learning curve when customizing advanced features or integrating with legacy stacks. However, CometChat’s documentation and support channels address these gaps with step-by-step guides and sample code. Ongoing updates aim to simplify common integration hurdles, making the SDK more accessible to newcomers.

Educational Resources and Community

CometChat provides a wealth of educational materials, starting with a comprehensive official blog that covers best practices, feature spotlights, and case studies. For developers, there’s an extensive docs site with quickstart guides, API references, and code samples in JavaScript, React, iOS, Android, and Flutter.

Video tutorials on YouTube walk you through visual builder workflows, UI kit customizations, and advanced SDK logic. I found the community Slack channel particularly helpful for real-time feedback from CometChat engineers and fellow developers tackling similar projects.

Conclusion

In summary, CometChat delivers a robust, feature-rich platform for integrating chat, voice, and video into your applications—backed by scalable infrastructure and proactive moderation. Add in stellar support and comprehensive resources, and it’s clear why so many teams choose this solution.

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