In the fast-paced world of online retail, help desk software has evolved from a simple ticketing system into a strategic driver of sales and customer loyalty. Gorgias transforms every support interaction into an opportunity for conversion by weaving AI-powered responses and real-time order data together. With direct Shopify integration, your agents see customers’ purchase history, inventory levels, and promotional offers in one unified view—no app-switching required.

Why Modern Ecommerce Needs AI-Driven Help Desk Software

Customers expect instant, accurate answers around the clock. Traditional support tools leave agents scrambling for order numbers or product links. Gorgias eliminates these friction points by automating common inquiries—resolving up to 60% of tickets without human intervention—and suggesting personalized product upsells that boost average order values.

Core Features of Gorgias

Omnichannel Ticket Management

• Centralizes email, live chat, SMS, social media, and voice conversations.
• Automatic routing and assignment rules to the right team members.
• Customizable views and macros to accelerate response times.

Conversational AI Agent

• Responds to pre- and post-sales FAQs in your brand’s tone.
• Edits orders, issues refunds, and applies dynamic discounts on demand.
• Delivers product recommendations based on browsing and purchase history.

Shopify Integration

• Displays real-time inventory, order status, and subscription details.
• Enables agents to update shipping, track packages, and process returns without leaving Gorgias.
• Synchronizes customer data for personalized, context-aware support.

Benefits of Using Gorgias as Your Help Desk Software

• Faster Response Times: Automate repetitive inquiries and free agents to tackle complex issues.
• Higher Conversion Rates: Turn support chats into sales opportunities with tailored product suggestions.
• Cost Savings: Reduce support headcount by automating 60% of tickets and lowering operational overhead.
• Improved Customer Satisfaction: Offer consistent, on-brand communication across every channel.
• Scalable Pricing: Plans start at $10/mo, charging only $1 per resolved AI-driven conversation.

Pricing Plans That Grow with Your Store

Basic

300 tickets/mo starting at $10/mo. Ideal for small shops testing AI automation.

Pro

2,000 tickets/mo from $50/mo. Perfect for growing stores seeking deeper integrations.

Advanced

5,000 tickets/mo from $300/mo. Designed for high-volume merchants requiring advanced workflows.

Enterprise

Custom ticket volume from $750/mo with dedicated support and SLA commitments.

Seamless Tech Stack Integration

Gorgias connects with over 150 ecommerce tools, including Klaviyo, Recharge, Loop Returns, and Yotpo. Live monitoring and performance dashboards give your CX team full visibility into response times, customer satisfaction scores, and revenue generated through support.

Get Started Today

Ready to turn your support center into a revenue engine? Get Started with Gorgias Today and see how AI-powered help desk software can resolve 60% of tickets automatically while increasing conversions by up to 2.5x.