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What Is Gorgias?

Gorgias is a conversational AI platform built specifically for ecommerce brands. It unifies sales and support channels under one roof, delivering brand-aligned interactions that feel personal to every shopper. By resolving up to 60% of inquiries automatically and boosting conversions by up to 2.5x, Gorgias helps teams work smarter, not harder.

Use cases for Gorgias include:

• Automating routine pre-sale and post-sale questions to free up agent time.
• Providing real-time order updates, refunds, and shipping information.
• Making tailored product recommendations that increase average order value.
• Consolidating conversations from email, chat, social media, SMS, and voice into one intuitive helpdesk.
• Running proactive chat campaigns to reduce cart abandonment and bounce rates.

Features

Gorgias is loaded with capabilities designed to drive sales and optimize support. Here’s an in-depth look at the standout features:

Conversational AI with Sales and Support Expertise

At the core of Gorgias is its AI Agent, built to handle both support and sales tasks seamlessly:

• Answers common FAQs instantly—no waiting required.
• Delivers personalized product recommendations based on shopper history.
• Handles returns, refunds, and subscription edits without agent intervention.
• Generates dynamic discount codes on the fly to close more deals.

Shopify Integration and Centralized Helpdesk

Gorgias plugs directly into your Shopify store, bringing order data and customer info right into your support interface:

• View inventory levels, purchase history, and customer profiles without switching tabs.
• Edit orders, issue refunds, and update subscriptions from within the helpdesk.
• Launch site-wide promotions or limited-time campaigns directly through chat.

Unified Platform with Multi-Channel Integrations

Stop juggling separate apps—Gorgias centralizes every conversation in one place:

• Email, live chat, Facebook & Instagram Messenger, TikTok, WhatsApp, SMS, and voice calls.
• Integrate with top ecommerce tools like Klaviyo, Loop Returns, Recharge, Yotpo, and 150+ more.
• Monitor performance metrics in real time to spot bottlenecks and opportunities.

AI-Powered Support Suite

Scale your support operations with automated workflows and smart ticket management:

• Automate up to 60% of incoming inquiries—greet customers, answer basic questions, and escalate complex issues.
• Macros, rules, and advanced routing ensure tickets land with the right team members.
• Built-in satisfaction surveys help track customer happiness over time.

Proactive Marketing and Shopper Engagement

With the Marketing Suite, you can reach out to visitors before they leave:

• Launch personalized, rule-based chat campaigns to reduce bounce rate by 37%.
• Collect email addresses, offer discount codes, and guide customers to products they love.
• Track campaign performance and ROI directly in Gorgias.

Customizable AI Agent with Brand Alignment

Your AI should sound like you—Gorgias lets you fine-tune tone and personality:

• Define custom greetings, response styles, and signature lines.
• Use feedback loops to train the agent over time for better accuracy.
• Ensure every interaction stays consistent with your brand’s voice.

Pricing

Gorgias offers flexible pricing that scales with your growth—not your headcount. Here’s a breakdown:

Basic Plan

• Price: from $10/mo
• 300 tickets per month included
• $0.40 per overage ticket
• Omnichannel support: email, chat, social media

Pro Plan

• Price: from $50/mo
• 2,000 tickets per month included
• Help center with unlimited articles, macros, rules, and routing
• Integrations & insights: 150+ ecommerce tools, live monitoring, performance dashboards

Advanced Plan

• Price: from $300/mo
• 5,000 tickets per month included
• Team management & SSO (Google/Microsoft)
• Advanced reporting and SLA management

Enterprise Plan

• Custom volume & pricing (from $750/mo base)
• Dedicated account manager and priority support
• Custom API rate limits and premium security controls

AI Agent Add-On

• $1.00 per fully automated resolution (email & chat)
• Access to advanced AI features such as dynamic discounts, refunds handling, and tone customization
• Pay only for resolutions—no flat fees on AI usage

Benefits to the User (Value for Money)

Here’s why Gorgias delivers exceptional ROI for ecommerce teams:

• Automated Savings
  By resolving 60% of tickets automatically, you slash support costs and let your agents focus on high-value tasks.
• Higher Conversion Rates
  Tailored product suggestions and dynamic discounts increase average order value by up to 2.5x.
• Unified Workflows
  All channels and tools under one roof mean no app-hopping—boosting agent productivity by up to 40%.
• Scalable Pricing
  Plans start at just $10/mo, and AI billing is usage-based, so you only pay for what you need.
• Faster Response Times
  Instant automated replies keep customers engaged, reducing response time to under a minute.
• Data-Driven Insights
  Robust analytics and support performance dashboards help you identify trends and optimize processes.
• Brand-Aligned Conversations
  Customize your AI’s tone to provide consistent, on-brand messaging across every interaction.
• Proactive Engagement
  Chat campaigns that cut bounce rates by 37% drive more qualified leads into your funnel.

Ready to see these benefits in action? Click here to get started with Gorgias and claim your free months now.

Customer Support

Gorgias prides itself on responsive, dedicated customer support. Whether you’re a startup on the Basic plan or a high-volume enterprise, you’ll have access to 24/7 email support and comprehensive documentation. Their team is known for quick turnaround times—most tickets are acknowledged within minutes and resolved promptly. For critical or complex issues, you can reach out to priority live chat and phone support, ensuring you’re never left waiting.

In addition to direct assistance, Gorgias offers an expansive help center filled with step-by-step guides, video tutorials, and best-practice articles. If you ever get stuck implementing a new workflow, their support engineers can hop on a call to guide you through configuration, customization, or API integrations. This hands-on approach ensures that your team remains productive and your customers continue to receive top-tier service.

External Reviews and Ratings

Gorgias consistently ranks highly on review platforms. On G2, it holds an average rating of 4.6/5 from over 500 reviews. Users rave about the platform’s ease of setup, seamless Shopify integration, and the time saved through AI automation. Capterra reviewers highlight the intuitive ticketing system and the boost in average order values thanks to proactive chat campaigns.

Some negative feedback centers on occasional misclassification of complex inquiries by the AI Agent, leading to manual escalations. A handful of users requested more granular reporting features. Gorgias has addressed these concerns by rolling out advanced AI-training modules and updating their analytics suite with customizable dashboards—showing their commitment to continuous improvement.

Educational Resources and Community

Learning Gorgias is a breeze thanks to its comprehensive educational ecosystem. The official blog covers topics from AI best practices to ecommerce growth hacks. Video tutorials on YouTube walk you through feature deployments, from setting up macros to designing proactive chat flows. Their documentation portal provides detailed API references and developer guides for custom integrations.

Beyond official channels, Gorgias fosters an active user community. Join the Gorgias Slack workspace to exchange tips, ask questions, or network with other ecommerce professionals. Monthly webinars and virtual workshops led by product experts dive deep into advanced topics. Plus, there are regional user groups where you can meet face-to-face with fellow merchants, share learnings, and discover innovative use cases.

Conclusion

In summary, Gorgias is the all-in-one conversational AI helpdesk built specifically for ecommerce. It automates routine support, boosts sales with personalized recommendations, and unifies every channel into a single dashboard. With plans starting at just $10/mo and usage-based AI billing, the platform offers unbeatable value for businesses of all sizes. Right now, you can claim your exclusive flash sale and Get 2 Months Free with Gorgias annual plans Today. Don’t miss out on the best deal of the year—transform your support operations and drive more revenue by signing up now!