Boost Customer Support with AI Chat and Chatbots
In today’s digital age, seamless customer support can set your brand apart. Freshchat brings together messaging, live chat, and AI-driven chatbots so you never miss a chance to delight your audience. Whether they’re browsing your website, using your mobile app, or chatting on social media, every interaction is unified in one intuitive inbox.
Freshchat is built to help support teams work smarter, not harder. Agents gain context at a glance—past purchases, open issues, conversation history—so every reply feels personal and informed. And when your customers need quick answers, AI-driven bots step in to offer instant self-service across channels, reducing wait times and freeing your team to tackle complex requests.
Key Benefits for Customer Support
- Omnichannel conversations in one workspace—web chat, email, WhatsApp, Facebook Messenger, and more.
- AI chatbots that handle routine queries and escalate only the toughest issues to agents.
- Proactive engagement with targeted messages to prevent issues before they arise.
- Real-time insights on team performance and bot effectiveness, so you can continuously improve.
- Scalable pricing plans—start free for up to 10 agents and upgrade as you grow.
Complex tickets? No problem. Upgrade to Freshdesk Omni for advanced ticketing, knowledge bases, and SLA policies all in one toolkit. From skill-based routing to enhanced security, it’s designed to meet the demands of today’s fast-paced support world.
Try Freshchat for 14-days Free Today and see how effortless, delightful customer support can be.
