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What Is Zonka Feedback?

Zonka Feedback is an AI-powered customer experience (CX) and feedback platform designed to streamline two-way conversations with your customers. Whether you’re gathering transactional feedback after a purchase, measuring NPS, CSAT, or CES metrics, or launching product surveys, Zonka Feedback centralizes every interaction into one user-friendly dashboard. Key use cases include:

• Customer journey mapping: Capture feedback at every touchpoint—email, SMS, web, in-app, kiosks, and offline.
• Agent performance: Monitor customer service interactions and agent feedback to refine support processes.
• Product insights: Run microsurveys and in-product feedback to guide feature development.
• Compliance & field surveys: Conduct audits, safety checks, and patient feedback with offline forms and kiosks.

Features

Zonka Feedback combines simplicity and power. Here’s a deep dive into its standout capabilities:

Design Engaging Surveys with AI-Powered Builder

Craft stunning, branded surveys in minutes thanks to AI-assisted templates and a drag-and-drop interface.

• Pre-built templates: Launch NPS, CSAT, CES, relationship, and transactional surveys instantly.
• Custom logic & follow-ups: Show conditional questions, translations, and dynamic fields.
• Multilingual support: Translate surveys into multiple languages automatically with AI.

CX Automation & Workflow Designer

Automate your feedback distribution and response handling workflow from end to end.

• Trigger surveys: Launch surveys after events like closed tickets, new purchases, or custom API calls.
• Closed-loop actions: Assign tasks, send thank-you messages, or escalate issues based on responses.
• User segments: Target specific customer groups for personalized survey flows.

AI Analytics & Sentiment Detection

Let AI decode customer sentiment, surface key themes, and prioritize urgent issues with minimal supervision.

• Sentiment scoring: Automatically tag responses as positive, negative, or neutral.
• Themes & entities: Identify recurring topics and products for focused improvements.
• Urgency routing: Flag critical feedback for immediate attention.

Advanced Reporting & Dashboards

Ditch spreadsheets and get real-time insights across locations, teams, and channels.

• Key driver analysis: Pinpoint factors that most impact your NPS, CSAT, and CES.
• Custom dashboards: Filter by date, location, agent, or segment.
• Automated reports: Schedule email snapshots of vital metrics.

Collaborative Response Inbox & Case Management

Centralize customer communications and streamline issue resolution.

• Unified inbox: View feedback from email, SMS, in-app, and kiosks in one feed.
• Team collaboration: Assign tasks, add internal notes, and escalate tickets seamlessly.
• Closed-loop feedback: Send follow-up messages to resolve customer concerns swiftly.

Seamless Integrations & API

Connect Zonka Feedback with your existing tech stack and automate data flows.

• Native integrations: Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics, and 20+ more.
• Zapier support: Link with 1,000+ apps for custom workflows.
• APIs & webhooks: Build bespoke integrations to trigger surveys and sync results.

Pricing

Explore the full pricing on Zonka Feedback and choose the plan that fits your needs. Remember, you can Get 33% OFF Zonka Feedback’s Annual Plans Today when you sign up now.

• Free – \$0/month: Ideal for solo users or small test projects.
  • 50 responses/month, 1 user, 3 active surveys.
  • Basic NPS, CSAT, CES, AI/template survey builder.
• Starter – \$79/month: Perfect for growing teams.
  • 250 responses/month, 3 users, remove branding.
  • Email, SMS, WhatsApp surveys; CX workflow automation; 20+ integrations.
• Growth – \$299/month: Suits fast-scaling companies.
  • 1,000 responses/month, 5 users, white-label domain.
  • Advanced AI sentiment, in-app SDK, response inbox, overtime trends.
• Enterprise – Custom Pricing: Tailored for large organizations.
  • Unlimited responses & users, SSO, HIPAA compliance.
  • Dedicated success manager, advanced AI, case management.

Benefits to the User (Value for Money)

Zonka Feedback offers remarkable value through these core advantages:

• Cost-effective scalability
  Start free and scale up without platform migrations or hidden fees, maximizing ROI.
• Time savings with automation
  Eliminate manual survey distribution and reporting so you can focus on actioning insights.
• Data-driven decisions
  AI analytics turn raw feedback into prioritized improvements, saving countless hours of analysis.
• Improved customer loyalty
  Close the feedback loop faster and nurture promoters, strengthening brand advocacy.
• All-in-one platform
  No need for multiple survey or helpdesk tools—Zonka Feedback handles CX, reporting, and integrations seamlessly.

Customer Support

Zonka Feedback’s support team is known for rapid response times and proactive outreach. Whether you have a technical question about API calls or need guidance on building complex workflows, support agents are available via email and live chat to ensure you never get stuck.

For enterprise clients, dedicated phone support and a success manager are on standby, offering personalized onboarding, periodic check-ins, and strategic recommendations. Documentation, FAQs, and community forums complement live channels, making it easy to find answers 24/7.

External Reviews and Ratings

Across G2 and Capterra, Zonka Feedback consistently ranks above 4.5 stars. Users praise the intuitive UI, powerful AI analytics, and seamless integrations. One reviewer highlighted how closed-loop workflows reduced churn by 15% within three months. Another noted the “game-changing impact” of real-time sentiment detection on customer satisfaction.

Some feedback points to a learning curve for advanced workflow designer features and occasional delays in offline sync when many surveys are queued. The Zonka team actively addresses these concerns—rolling out updated sync algorithms and publishing step-by-step tutorials to flatten the curve.

Educational Resources and Community

Zonka Feedback provides a wealth of educational materials to help you succeed:

• Official Blog: Regular posts on CX best practices, AI-driven survey tips, and case studies.
• Video Library: Step-by-step tutorials covering everything from survey creation to integration setup.
• Knowledge Base: Comprehensive articles, API docs, and FAQ pages for self-service.
• User Community: A vibrant forum where CX professionals share templates, workflows, and optimization tips.
• Webinars & Workshops: Live sessions led by Zonka experts to deep-dive into advanced features.

Conclusion

In summary, Zonka Feedback delivers a robust, all-in-one CX platform that scales from solo entrepreneurs to global enterprises. Its AI-driven analytics, automation capabilities, and intuitive UI make it a standout choice for anyone serious about leveraging customer feedback.

Don’t miss your chance to Get 33% OFF Zonka Feedback’s Annual Plans Today. Ready to transform your customer experience? Get Started with Zonka Feedback for Free Today.