In today’s fast-paced work environment, teams juggle dozens of conversations across phone, SMS, and email—making it easy for critical details to fall through the cracks. That’s where automated call logging comes in: by capturing every call, SMS, voicemail, and note in one centralized spot, your team can stay aligned, accountable, and laser-focused on delivering exceptional customer experiences.

Helpwise transforms your shared inbox into a robust communication hub, automatically logging every interaction so nothing is missed. Ready to see it in action? Get your 7-day Free Trial on Helpwise Today

What Is Call Logging?

Call logging refers to the automatic capture and storage of call-related data—timestamps, durations, recordings, voicemails, and SMS transcripts—in a central system. Rather than relying on agents to manually jot down every interaction, automated call logging ensures consistency, accuracy, and instant visibility into team activity.

Why Automated Call Logging Matters for Teams

• Eliminate Manual Data Entry: No more lost notes or incorrect timestamps.
• Boost Accountability: Leaders can track performance, call volumes, and follow-up rates in real time.
• Ensure Compliance: Automatic recordings and logs help meet regulatory requirements.
• Improve Customer Experience: Agents access full call histories and context before every follow-up.

How Helpwise Streamlines Call Logging

Helpwise integrates seamlessly with your team mailbox and automates call logging and SMS tracking. Every interaction—from outbound calls to incoming texts—appears as an activity in your shared inbox. Key features include:

Make Calls and Send SMS Directly

• Click the phone icon next to any contact to dial instantly.
• Send SMS without leaving the Helpwise interface.

Automatic Activity Tracking

• All calls and messages log as activities, with time stamps and agent labels.
• Add notes and tags to categorize each interaction for easy reference.

Access Call Recordings & Voicemails

• Every call is recorded by JustCall and linked directly in Helpwise.
• Quickly replay recordings or read voicemail transcripts in your inbox.

Seamless Contact Sync

• Sync leads, customers, and companies automatically.
• View complete communication histories for each persona.

Click-to-Text & Click-to-Call Links

• Embedded buttons next to phone numbers let you call or text in one click.
• Missed calls and texts trigger notifications for swift follow-up.

Boost Efficiency with Centralized Communication

By converging emails, calls, SMS, and notes in one platform, Helpwise helps teams:

• Collaborate Smarter: Internal comments, assignment rules, and collision detection prevent duplicate outreach.
• Resolve Faster: See the full history before responding, cutting resolution times in half.
• Onboard Quickly: New hires learn context from past interactions rather than starting from scratch.

Improve Accountability and Reporting

Detailed analytics dashboards reveal:

• Call volumes, response times, and SMS campaign success rates.
• Agent performance metrics, including talk time and wrap-up times.
• Missed call trends and callback rates, so you never lose a lead.

Scaling with Helpwise

Whether you’re a small customer support team or a growing sales department, automated call logging scales with you:

• Add shared inboxes and phone numbers in minutes.
• Define SLA rules, custom views, and advanced assignment workflows.
• Port existing numbers or grab new local, toll-free, or international lines instantly.

Getting Started: Automated Call Logging in Minutes

1. Create your Helpwise account and choose a phone number in 70+ countries.
2. Install the JustCall integration to enable click-to-call and auto-logging.
3. Invite team members, set up shared inboxes, and define assignment rules.
4. Start making calls and sending SMS—every activity is logged automatically.

Pricing Plans That Fit Your Team

• Standard – $15/user/month: Ideal for small teams. Includes 3 inboxes, 15 saved replies, email, chat, Facebook channels.
• Premium – $29/user/month: For growing teams. Unlimited saved replies, 10 inboxes, calling & WhatsApp, advanced analytics, AI Assist.
• Advanced – $49/user/month: Designed for enterprises. 30 inboxes, unlimited automation, SLA rules, single sign-on, priority support.

Ready to Enhance Your Team’s Efficiency?

Automated call logging with Helpwise brings clarity, accountability, and speed to every conversation. Empower your agents with full context, track performance in real time, and never miss a customer touchpoint again. Get your 7-day Free Trial on Helpwise Today