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What Is Zonka Feedback?

Zonka Feedback is an AI-driven CX & Feedback Platform designed to simplify the way you collect, analyze, and act on customer and product feedback. Whether you run a small startup, manage a chain of retail locations, or oversee a large enterprise operation, this all-in-one tool helps you:

• Design and distribute surveys across email, SMS, web, in-app, and even offline channels
• Measure key customer experience metrics like NPS, CSAT, and CES in real time
• Leverage AI analytics to decode sentiments, themes, and urgency
• Automate workflows and close the feedback loop with collaborative case management
• Integrate seamlessly with CRMs, helpdesks, and marketing tools you already use

In short, Zonka Feedback transforms raw feedback into actionable insights that drive growth, improve satisfaction, and turn neutral customers into lifelong advocates.

Features

Zonka Feedback packs a robust set of features that cater to every stage of the customer journey and feedback lifecycle. Here’s an in-depth look at what you get:

AI Survey Builder

Easily create stunning, branded surveys in minutes without writing a single line of code:

• Use AI-powered templates to generate questions optimized for NPS, CSAT, CES, and more
• Customize branding, fonts, and colors to match your corporate identity
• Translate surveys into multiple languages with built-in AI translation
• Ask conditional follow-up questions to gather deeper insights

CX Automation & Workflow Designer

Streamline your feedback operations and eliminate manual tasks:

• Trigger surveys based on user segments, events, and integration data
• Automate follow-up actions like sending thank-you emails, creating support tickets, or alerting teams
• Use drag-and-drop workflow designer to build complex loops without coding
• Set up closed-loop workflows to resolve issues fast and boost satisfaction scores

AI Analytics & Sentiment Analysis

Decode volumes of text feedback at lightning speed:

• Auto-tag responses by themes, entities, urgency, and intent
• Analyze sentiment and emotion to prioritize dissatisfied customers
• Generate AI-driven summaries and keyword word clouds
• Eliminate guesswork with trend detection and driver analysis

Advanced Reporting & Dashboards

Access real-time insights and shareable reports:

• Build customizable dashboards filtered by CX metrics, locations, agents, or custom attributes
• Drill down into trends, compare historical periods, and export data
• Schedule automated reports to stakeholders via email or Slack
• Visualize key drivers of satisfaction and areas for improvement

Collaborative Response Inbox & Case Management

Centralize all feedback responses and ensure swift resolution:

• Assign, collaborate, and comment on customer feedback in a shared inbox
• Create and track cases or tickets until resolution
• Route urgent issues to the right teams with intent-based rules
• Maintain a complete audit trail of customer communications

Seamless Integrations

Connect Zonka Feedback with your existing tech stack:

• 20+ native integrations including Salesforce, HubSpot, Zendesk, Intercom, and MS Dynamics
• 1000+ more apps via Zapier for marketing, e-commerce, and analytics
• APIs and webhooks for custom data flows and trigger events
• Automatic syncing of feedback data into your CRM for unified customer profiles

Pricing

With flexible plans to suit businesses of all sizes, Zonka Feedback delivers exceptional value. Here’s a breakdown:

Free Plan

• Price: $0/month
• Responses/month: 50
• Users: 1
• Includes basic features like web/email surveys, NPS/CSAT/CES metrics, AI templates, 3 active surveys, and standard analytics

Starter Plan

• Price: $79/month (billed monthly)
• Responses/month: 250
• Users: 3
• Adds SMS & WhatsApp distribution, multi-lingual support, brand removal, 20+ integrations, survey targeting, and basic CX automations

Growth Plan

• Price: $299/month
• Responses/month: 1,000
• Users: 5
• Everything in Starter, plus in-app SDK, APIs, white-label domain/email, advanced AI sentiment, dynamic segments, response inbox, and overtime trends

Enterprise Plan

• Price: Custom (contact sales)
• Responses/month: Custom
• Users: Custom
• Includes SSO, custom roles, advanced AI theme/entity recognition, case management, location surveys, HIPAA compliance, and dedicated success manager

Explore all the plans at Zonka Feedback and choose the one that fits your needs while enjoying a 33% discount on annual billing.

Benefits to the User (Value for Money)

• Cost-Effective Scalability: Pay only for what you need and upgrade as you grow—no hidden fees or surprises.
• All-in-One Platform: Replace multiple survey and analytics tools with a single solution, reducing software overhead.
• Faster Insights: AI analytics and automated reports slash manual data crunching time, freeing you to act on feedback quickly.
• Improved Customer Retention: Closed-loop workflows and timely responses convert detractors into promoters.
• Seamless Integration: Plug Zonka Feedback into your CRM and support systems to create a unified customer view without extra development.
• Enhanced Collaboration: Share dashboards, assign tasks, and manage cases within the platform to streamline team workflows.

Customer Support

Zonka Feedback prides itself on responsive, knowledgeable support. Whether you have a quick question about setting up a survey or need help designing a complex workflow, their support team is available via live chat and email. Typical response times are under an hour during business hours, and you’ll always reach someone who understands the product inside out.

For enterprise customers, there’s phone support and a dedicated success manager to guide you through implementation, best practices, and advanced use-cases. The online help center is stocked with detailed documentation, video tutorials, and step-by-step guides to help you get the most out of every feature.

External Reviews and Ratings

Zonka Feedback consistently earns high marks on review platforms. On G2, it holds an average rating of 4.7/5, with users praising its intuitive UI and powerful AI analytics. Capterra reviewers rate it 4.8/5, calling out the seamless integrations and responsive support team. Trustpilot scores hover around 4.6/5, with clients highlighting the platform’s ability to close feedback loops faster.

Some users have requested deeper mobile SDK documentation and additional pre-built templates. The Zonka team actively addresses these suggestions, regularly updating the platform with new resources and expanding template libraries to meet diverse industry needs.

Educational Resources and Community

Zonka Feedback offers a wealth of self-service and community resources:

• Official Blog: Regular posts on CX trends, best practices, and case studies.
• Video Tutorials: Step-by-step walkthroughs covering survey creation, automations, and reporting.
• Comprehensive Documentation: Detailed API guides, workflow design references, and integration manuals.
• Webinars & Workshops: Live sessions hosted by CX experts, plus on-demand recordings.
• User Community Forum: Peer-to-peer support, feature requests, and shared survey templates.

Conclusion

After exploring every corner of this AI-driven feedback powerhouse—from the intuitive survey builder and CX automation to advanced AI analytics and seamless integrations—it’s clear that Zonka Feedback stands head and shoulders above the competition. Not only do you get a feature-rich platform that scales with your business, but you also benefit from world-class support and an active user community. Plus, with the limited-time Get 33% OFF Zonka Feedback’s Annual Plans Today offer, there’s simply no better moment to take action.

Get Started with Zonka Feedback for Free Today and transform the way you capture and close the feedback loop—while saving big on your annual subscription. Don’t miss out; lock in your discount now!