Customer support expectations have never been higher. Modern buyers demand immediate, personalized help across websites, apps, and social media. With Freshchat, teams can consolidate all conversations in one place and deliver a seamless, human-like experience around the clock.

Freshchat transforms how you approach customer support by integrating live chat, messaging, and AI-driven bots into a unified workspace. Agents no longer juggle multiple tabs or tools; they see every thread—email, WhatsApp, Facebook Messenger, SMS—side by side. The result is faster response times, higher satisfaction, and fewer abandoned chats.

Unify Every Touchpoint

Today’s customers expect to switch channels effortlessly. Freshchat’s omnichannel inbox ensures you never miss a message:

• Website and mobile app chat widgets for instant engagement
• Social media messenger integration (Facebook, Instagram)
• Text and digital messaging (SMS, WhatsApp, Line, Google Business Messages)
• Email and voice channels without flipping between apps

All interactions flow into a single, intuitive interface so agents can focus on solving issues, not toggling screens.

Scale with AI-Driven Bots

Self-service is critical for reducing support load. Freshchat lets you build and deploy bots that:

• Handle common queries—order status, FAQs, appointment bookings
• Collect customer details automatically and route to the right agent
• Trigger proactive messages based on user behavior or bottlenecks

With no-code bot builders, you can launch 24/7 assistance on your website, in your app, or via messaging channels in minutes.

Empower Agents with Context

Agents need more than a chat interface—they need actionable insights. Freshchat equips teams with:

• Customer timeline: past purchases, open tickets, previous chats
• Smart suggestions: articles from your knowledge base, next-best actions
• Collaboration tools: @mentions, private notes, side conversations

Armed with full context, agents deliver personalized experiences at scale and resolve issues faster.

Proactive Engagement to Prevent Problems

Why wait for a complaint? Freshchat lets you:

• Trigger chat invitations based on time on page or exit intent
• Send in-app messages to onboard new users or announce updates
• Create targeted campaigns to share promotions or collect feedback

By anticipating needs, you delight customers before they even reach out.

Actionable Analytics and Insights

Measure performance and spot gaps with real-time dashboards. Track metrics like first response time, resolution rate, and bot containment. Identify top-performing agents and frequently asked questions so you can optimize workflows and content continuously.

Flexible Pricing to Match Growth

Whether you’re a small team or a global enterprise, Freshchat scales with your needs:

• Free plan: Live chat, email, unified workspace—ideal for up to 10 agents.
• Growth plan: All Free features plus WhatsApp, Facebook Messenger, real-time dashboards—\$23/agent/month.
• Pro plan: Growth plus custom dashboards, SLA policies, routing tools—\$59/agent/month.
• Enterprise plan: Pro plus skill-based assignment, enhanced security, and more—\$95/agent/month.

Why Choose Freshchat for Customer Support?

• Unified platform cuts tool clutter and offers a single view of every interaction.
• 24/7 self-service via AI bots reduces ticket volume and boosts satisfaction.
• Proactive outreach prevents escalations and creates upsell opportunities.
• Rich analytics drive continuous improvement and data-driven decisions.

Ready to elevate your customer support game? Try Freshchat for 14-days Free Today and experience the future of messaging and live chat. Empower your team to serve up smiles on every channel—and watch customer delight soar.

Try Freshchat for 14-days Free Today