Searching for the ultimate guide to call tracking? You’ve come to the right place. When I first discovered Helpwise through Helpwise, I was blown away by how effortlessly it logs every phone call and SMS directly in a shared inbox. By the end of this deep dive, you’ll understand how to leverage call tracking to elevate your customer service game and why you should Get your 7-day Free Trial on Helpwise Today.

If you’ve ever lost track of important customer calls or struggled to piece together conversation histories, you know how costly gaps in communication can be. Helpwise has been empowering teams worldwide for years, streamlining all calling and texting activities into one unified dashboard. Ready to change how your team manages every interaction? Let’s dive in.

What is Helpwise?

Helpwise is a cloud-based shared inbox platform that integrates powerful call tracking and SMS capabilities. It centralises all customer interactions—calls, voicemails, and text messages—within a single interface, ensuring your team never misses a beat.

Helpwise Overview

Founded with the mission of simplifying team communication workflows, Helpwise quickly grew from a lean startup into a trusted tool used by thousands of businesses. Over the years, it has expanded its feature set to include rich analytics, AI-driven summaries, and seamless integrations with popular CRMs.

Whether you’re a 5-person helpdesk or a 200-agent call center, Helpwise scales to your needs while maintaining an intuitive, user-friendly experience.

Pros and Cons

Pros:
• Fully integrated call and SMS logging
• Click-to-call and click-to-text buttons in your shared inbox
• Automatic contact sync and activity tracking
• Access to call recordings and voicemails
• Advanced analytics and reporting
• AI Assist and summary features in higher-tier plans

Cons:
• Requires minimum user count per plan
• Advanced features only available in Premium and Advanced tiers

Features

Helpwise offers an extensive feature set focused on optimizing call tracking and customer engagement.

Click-to-Call & Click-to-Text

Make calls and send SMS with a single click. No more switching apps or copying numbers.

• Instant dialing from any phone number in your inbox
• Quick SMS outreach without leaving your dashboard

Automated Call Logging

Every call is logged as an activity in Helpwise, complete with duration, timestamp, and recording link.

• Automatic sync with 100+ CRMs
• Filter call logs by agent, lead, or company

Call Recordings & Voicemails

Listen back to any conversation to ensure clarity and compliance.

• Cloud storage for all recordings
• Voicemail drop with one click

Analytics & Reporting

Measure your team’s performance and campaign effectiveness with real-time dashboards.

• Call volume trends
• Average response times
• Agent-wise performance metrics

AI Assist & Summarize

Leverage AI to prioritize tickets, summarize call notes, and draft follow-up messages automatically.

Helpwise Pricing

Helpwise offers simple plans designed to fit teams of all sizes.

Standard — $15/user/month

• For small teams (2–10 users)
• 3 Shared Inboxes, 15 Saved Replies
• Email, Live Chat & Facebook support

Premium — $29/user/month

• For growing teams (2+ users)
• 10 Inboxes, Unlimited Replies, 25 Automation Rules
• Chatbot, Calling, WhatsApp, CSAT, Advanced Analytics

Advanced — $49/user/month

• For large teams (3+ users)
• 30 Inboxes, SLA Rules, AI Auto Prioritization
• Single Sign-On, Priority Support

Helpwise Is Best For

Whether you’re a small support desk or a large call center, Helpwise adapts to your needs.

Small Business Teams

Consolidate email, calls, and SMS into a single pane of glass for better collaboration.

Sales & Lead Gen

Track every call outcome, drop voicemails at scale, and drive conversions with timely follow-ups.

Customer Support Centers

Monitor call queues, measure CSAT, and leverage AI to prioritize high-value tickets.

Benefits of Using Helpwise

• Centralized Communication: All calls and messages in one shared inbox.
• Enhanced Accountability: Every activity is timestamped and recorded.
• Better Insights: Analytics reveal agent performance and customer trends.
• Faster Resolutions: AI Assist drafts summaries and response suggestions.
• Scalability: Plans grow with your team, from 2 to 200+ users.

Customer Support

Helpwise’s support team is available via email, live chat, and phone. Response times average under one hour during business hours, with priority support included in Advanced plans.

Whether you need onboarding assistance or troubleshooting, Helpwise’s dedicated customer success managers ensure you get up and running quickly and smoothly.

External Reviews and Ratings

Users praise Helpwise for its intuitive UI, robust automation, and reliable call logging. Positive feedback highlights time savings and improved team collaboration. A few customers note a learning curve when enabling advanced automation rules, but overall, Helpwise’s product team actively incorporates user feedback to refine the experience.

Educational Resources and Community

Helpwise maintains an official blog with tutorials, best-practice guides, and case studies. Monthly webinars and an active user forum allow you to connect with peers, share workflows, and discover new tips to maximize your call tracking ROI.

Conclusion

By now, you’ve seen how Helpwise transforms call tracking into a seamless, data-driven process that empowers better customer service. If you’re ready to unify your calls, SMS, and inboxes into a single powerful platform, start your journey with Helpwise and see immediate improvements in efficiency and customer satisfaction.

Get your 7-day Free Trial on Helpwise Today and unlock smarter call tracking for your team!