Searching for the ultimate guide to ticketing systems that can both streamline your support and boost your sales? You’ve come to the right place. When you integrate Gorgias into your ecommerce stack, you unlock a conversational AI platform designed to transform every customer interaction into an opportunity for growth.

Understanding ticketing systems in ecommerce

At its core, a ticketing system organizes customer inquiries—whether they arrive by email, chat, social media, or SMS—into a single interface. This centralized helpdesk empowers support teams to categorize, prioritize, and resolve issues quickly. In the fast-paced world of online retail, an efficient ticketing system reduces response times, keeps customers happy, and prevents small questions from becoming big problems.

Key benefits of AI-powered ticketing systems

• Faster resolution: Automated responses handle up to 60% of common queries, freeing agents for complex issues.
• Personalized support: AI-driven recommendations tailor answers and product suggestions based on shopper history.
• Seamless integration: Real-time access to order data, inventory levels, and customer profiles boosts agent productivity.
• Scalable efficiency: As your ticket volume grows, automation scales without ballooning headcount or costs.
• Data-driven insights: Analytics reveal common pain points and opportunities to optimize your support workflows.

Why choose Gorgias for your ticketing systems

Gorgias reimagines the traditional ticketing system by infusing conversational AI with both support and sales horsepower. Its AI Agent not only resolves up to 60% of support inquiries automatically but also delivers tailored product recommendations that increase conversions by 2.5x. With a native Shopify integration, your agents see inventory, order history, and shopper context directly in their helpdesk interface.

When you’re ready to elevate your customer experience and drive revenue through support, Get Started with Gorgias Today and witness how a unified helpdesk can transform your ecommerce operations.

Core features of Gorgias ticketing systems

• Omnichannel support: Manage email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice in one dashboard.
• AI Agent automation: From FAQs to refunds, order edits to dynamic discounts, automate conversations with a brand-aligned tone.
• Macros, rules, and workflows: Create custom triggers and shortcuts to handle repetitive tasks instantly.
• Shopify integration: Edit orders, view real-time product data, and update subscriptions without leaving Gorgias.
• Marketing Suite: Launch proactive chat campaigns, reduce bounce rates by 37%, and guide shoppers toward purchase.
• Comprehensive reporting: Track ticket volume, resolution times, customer satisfaction scores, and AI performance metrics.

Pricing that scales with growth

Gorgias offers flexible plans so you only pay for what you need—never for extra headcount. Choose from:

Basic

300 tickets/mo, $10 /mo, ideal for small shops starting their support journey.

Pro

2,000 tickets/mo, from $50 /mo, perfect for growing stores handling moderate volume.

Advanced

5,000 tickets/mo, from $300 /mo, designed for established brands with high traffic.

Enterprise

Custom volume, from $750 /mo, tailored solutions for large-scale operations.

Plus, pay just $1 per resolved conversation for fully automated AI interactions—no hidden fees.

Implementing Gorgias in your workflow

Getting started is seamless. Install the Gorgias app on Shopify, connect your communication channels, and import your help center articles. Train your AI Agent with brand guidelines and tone of voice, then activate macros and smart rules. Within days, you’ll see your first automated resolutions and the impact of real-time shopper assistance.

Maximizing ROI with AI-powered ticketing

By automating routine inquiries, you slash operational costs and free agents to focus on high-value interactions. The AI Agent’s tailored upsell prompts and product suggestions turn support tickets into revenue generators. Merchants using Gorgias report a 37% reduction in bounce rates and a 2.5x lift in conversions—proof that great support can fuel growth.

Next steps: elevate your ticketing systems

Transform your customer service from a cost center into a profit engine. Get Started with Gorgias Today and discover how an AI-powered ticketing system can drive efficiency, delight shoppers, and boost your bottom line.