In the fast-paced world of ecommerce, finding the right customer service software can make or break your brand’s reputation and revenue. Gorgias delivers an AI-powered helpdesk tailored for online stores, seamlessly integrating with Shopify to bring product data and shopper history directly into every customer conversation. Whether you’re fielding pre-sales questions or handling returns, Gorgias ensures each interaction is personalized, efficient, and aligned with your brand’s voice.

Why Your Ecommerce Store Needs Next-Gen Customer Service Software

Today’s shoppers expect immediate, accurate responses across email, live chat, social media, SMS, and more. Juggling multiple channels on separate platforms leads to slow replies, frustrated customers, and lost sales. Gorgias centralizes all support channels into one intuitive dashboard, allowing your team to:

• Respond in seconds instead of minutes, thanks to AI-powered suggestions.
• Access real-time order, subscription, and inventory data without switching apps.
• Automate up to 60% of common inquiries, freeing agents to focus on high-value interactions.

Conversational AI That Drives Sales and Support

Gorgias’s AI Agent doesn’t just answer FAQs—it thinks like a salesperson and support pro. It delivers brand-aligned conversations, resolves routine questions automatically, and even recommends products based on shopper history. The result? A 2.5× increase in conversions and 60% of support tickets handled without agent intervention.

• Pre- and post-sales assistance: Instant answers to size, shipping, and product availability questions.
• Order edits & refunds: AI automates simple order changes and refund processes in real time.
• Dynamic discounts: Personalized coupons generated on demand to close more deals.

Seamless Shopify Integration

As a natural extension of your Shopify store, Gorgias pulls in all relevant order details, subscription info, and customer history the moment a ticket is opened. Agents can update orders, issue refunds, and share product links without ever leaving the helpdesk. Plus, running promotional chat campaigns is effortless, reducing bounce rates by 37% and boosting upsells.

All Your Tech in One Platform

Stop struggling with scattered tools. Gorgias unifies email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice under one roof. With 150+ integrations—including Klaviyo, Recharge, Loop Returns, and Yotpo—you gain a holistic view of every customer interaction and purchase behavior. Live monitoring and support performance metrics empower you to optimize response times and satisfaction scores continuously.

Pricing That Scales with Your Growth

Whether you’re handling 300 tickets or 5,000+ monthly inquiries, Gorgias offers plans that grow with your needs, not your headcount:

• Basic: 300 tickets/mo from $10—ideal for startups testing the waters.
• Pro: 2,000 tickets/mo from $50—perfect for growing brands.
• Advanced: 5,000 tickets/mo from $300—designed for scaling operations.
• Enterprise: Custom volume from $750—tailored solutions for high-volume merchants.

Every plan includes omnichannel support, AI Agent automation at $1 per resolved conversation, and advanced rules, macros, and reporting to streamline your workflows.

Real Results from Real Brands

Leading ecommerce merchants trust Gorgias to keep their customers delighted and their teams efficient. By automating repetitive tasks, brands save thousands in operational costs while driving more revenue through personalized chat recommendations. The powerful feedback loop ensures continuous AI improvement and consistently high-quality interactions.

Ready to Transform Your Customer Support?

If you’re serious about providing world-class service and turning every conversation into an opportunity, it’s time to switch to Gorgias. Experience the power of customer service software built specifically for ecommerce. Get Started with Gorgias Today and watch your conversions soar while support costs plummet.