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If you’ve ever wished for a single platform to design stunning surveys, collect feedback across every channel, analyze customer sentiment with AI, and automate follow-up workflows—without breaking the bank—stick around. I’ll explain how you can save big, unlock powerful features, and transform your customer experience program.

What Is Zonka Feedback?

Zonka Feedback is an AI-powered customer experience (CX) and feedback management platform designed to help businesses of all sizes listen, analyze, and act on customer insights in real time. From transactional surveys at checkout to relationship surveys distributed via email, SMS, or in-app widgets, Zonka Feedback makes it easy to capture Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) metrics—and then turn that data into actionable improvements.

Use cases span every department: marketing teams can gather website feedback, product teams can run feature research, front-line staff can conduct on-site audits, and customer support can close the feedback loop with automated follow-up workflows. By centralizing all customer interactions—online, in-app, offline kiosks, or mobile forms—Zonka Feedback ensures no insight slips through the cracks.

Features

Zonka Feedback packs a robust set of features, each powered by AI and designed for ease of use. Below, I break down the core capabilities that set this platform apart.

AI Survey Builder

Designing surveys has never been simpler. The AI Survey Builder accelerates survey creation with smart templates, pre-written questions, and brand customization.

• Choose from expert-crafted NPS, CSAT, CES, and industry-specific templates.
• Customize branding, colors, and fonts to match your organization’s style.
• Leverage AI-generated follow-up questions to dive deeper into customer sentiment.
• Auto-translate surveys into multiple languages with built-in AI translation.

Multi-channel Feedback Collection

Collect feedback wherever your customers are—whether it’s via email, SMS, web widgets, in-app microsurveys, or offline kiosk terminals. Consistent data capture across touchpoints ensures a holistic view of the customer journey.

• Email and SMS surveys with scheduling and throttling controls.
• Website and in-app widgets, banners, and pop-ups for on-page feedback.
• Mobile forms and offline automation for field service, inspections, and events.
• Barcode/QR code scans and kiosk mode to capture in-person feedback.

CX Automation & Workflow Designer

Eliminate manual follow-up tasks by automating survey triggers and actions. The visual workflow designer lets you map out closed-loop processes in minutes.

• Trigger surveys based on user segments, transaction events, or custom attributes.
• Auto-route urgent feedback to the right teams using intent-based rules.
• Set up conditional actions—send thank-you emails, open support tickets, or alert management on low scores.
• Monitor SLA compliance with automated reminders and escalations.

AI Analytics & Advanced Reporting

Uncover key themes, sentiment trends, and root causes in seconds, not hours. Zonka’s AI Analytics engine processes text responses, tags entities, and visualizes insights on custom dashboards.

• Sentiment analysis with emotion and urgency detection.
• Topic modeling and automatic tagging of themes and keywords.
• Real-time dashboards for NPS, CSAT, CES, agent performance, and location-based metrics.
• Exportable reports, word clouds, and trend charts for presentations and stakeholder reviews.

Collaborative Response Inbox & Case Management

Centralize all feedback responses in a shared workspace where teams can assign tasks, leave private notes, and resolve issues collaboratively.

• Unified inbox showing all survey replies across channels.
• Assign cases to individuals or teams, and track resolution status.
• Comment threads, internal tags, and email functionality keep everyone aligned.
• Closed-loop workflows automatically thank promoters, nurture passives, and recover detractors.

Integrations & Custom Workflows

Seamlessly connect Zonka Feedback with 20+ native integrations (Salesforce, HubSpot, Zendesk, Intercom) and 1,000+ apps via Zapier. Use APIs and webhooks to build custom automations that fit your tech stack.

• Deep synchronization of contacts, tickets, and survey responses.
• Trigger surveys post-purchase, sign-up, ticket closure, or any event in your CRM.
• Webhooks for real-time data forwarding to BI tools and databases.
• SDKs for mobile and in-app embedding to capture feedback within your product.

Pricing

Zonka Feedback offers flexible plans tailored to different feedback programs—online and offline. Whether you’re a one-person startup or a large enterprise, there’s a tier that fits your needs and budget.

Free Plan

• Best for: Solo entrepreneurs or small tests.
• Price: $0/mo
• Includes: 50 responses/mo, 1 user, 3 active surveys (10 questions each), AI/template creation, NPS/CSAT/CES metrics, basic reporting.

Starter Plan

• Best for: Small teams building initial CX programs.
• Price: $79/mo
• Includes: 250 responses/mo, 3 users, email/SMS/WhatsApp/web links, remove branding, AI sentiment, survey targeting, CX workflow automation, 20+ integrations, Zapier.

Growth Plan

• Best for: Scaling businesses needing deeper insights.
• Price: $299/mo
• Includes: 1,000 responses/mo, 5 users, in-app SDK, APIs, white-label domain, advanced AI, survey throttling, response inbox, overtime trends, dynamic segments.

Enterprise Plan

• Best for: Large organizations with custom requirements.
• Price: Custom
• Includes: Unlimited responses, custom users, SSO, advanced AI (themes, entity recognition), case management, historical imports, dedicated success manager, HIPAA/NDA compliance.

Offline Essential

• Best for: Teams collecting in-person field data.
• Price: $22/device/mo (min. 2 devices)
• Includes: Offline mode, kiosk setup, NPS/CES/CSAT, multilingual surveys, basic analytics, Slack/email alerts.

Offline Power

• Best for: Multi-location operations needing advanced features.
• Price: $25/device/mo (min. 5 devices)
• Includes: Remote device tracking, location-based surveys, auto tagging, advanced reports, webhooks, Salesforce add-on.

Offline Enterprise

• Best for: Complex deployments and large field teams.
• Price: Custom
• Includes: Everything in Power plus SSO, roles & permissions, historical data import, CX consulting, signed agreements.

Benefits to the User (Value for Money)

Investing in Zonka Feedback delivers clear ROI by combining multiple tools into one cost-effective platform. Here’s why it’s worth every dollar:

• Comprehensive CX Suite
  Replace separate survey tools, analytics apps, and ticketing systems with one integrated solution.
• Actionable AI Insights
  Save hours on manual analysis—automated sentiment and theme detection highlights what matters most.
• Automation Reduces Overhead
  Eliminate follow-up drudgery with closed-loop workflows that trigger actions based on real-time feedback.
• Scalable Pricing
  Start free, then pay only for the features and response volume you need. Explore all pricing tiers at https://go.thenerdynoob.com/zonkafeedback to find your ideal plan.
• Increase Loyalty & Advocacy
  Identify promoters and detractors instantly—turn praise into referrals and address issues before they escalate.

Customer Support

Zonka Feedback’s support team is known for its prompt, personalized service. Whether you need help setting up your first survey or troubleshooting complex workflow automations, you can reach out via email or live chat and expect a response within hours. Their knowledge base and documentation are comprehensive, but if you prefer one-on-one assistance, dedicated success managers are available on higher tiers to guide implementation.

In addition to digital support channels, enterprise customers benefit from scheduled onboarding calls and quarterly business reviews. This hands-on approach ensures your team fully leverages Zonka’s features and maximizes ROI. For mission-critical deployments, phone support and priority SLAs keep your feedback program running smoothly around the clock.

External Reviews and Ratings

On G2, Zonka Feedback holds an impressive 4.8-star average from hundreds of reviews. Users praise its intuitive UI, robust automation, and AI-driven analytics that surface key insights without manual effort. Capterra reviewers highlight the seamless integrations with CRM systems and the ability to centralize feedback from multiple channels.

Some criticism centers on the learning curve for advanced workflow setup and the desire for additional native integrations. Zonka consistently addresses feedback by rolling out new connectors and enhancing the workflow designer UX. The product roadmap shows frequent updates, indicating the team’s commitment to listening to customer suggestions and continuously improving the platform.

Educational Resources and Community

Zonka Feedback offers a suite of educational assets to help users get the most from the platform. Their official blog covers best practices for survey design, CX strategies, and advanced use cases. You’ll also find in-depth video tutorials on YouTube that walk through setup, reporting, and automation workflows.

• Comprehensive documentation with step-by-step guides and API references.
• Monthly webinars and Q&A sessions hosted by CX experts.
• Active user community forums for tips, templates, and peer support.
• Template library filled with sample surveys across industries and use cases.

Conclusion

After exploring every corner of Zonka Feedback—from AI survey creation and multi-channel data capture to advanced analytics, automation, and integrations—it’s clear this platform delivers enterprise-grade CX tools in a user-friendly package. Whether you’re just starting your feedback journey or scaling to hundreds of devices, Zonka Feedback adapts to your organization’s needs.

Ready to elevate your customer experience and save big? Claim your exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today by visiting Zonka Feedback. Don’t miss out—start collecting, analyzing, and acting on feedback more effectively than ever before!