When I’m on the hunt for a real bargain in customer support solutions, I want to know I’m getting the absolute best value without sacrificing quality. That’s why discovering Answering Service Care felt like striking gold. Not only do they offer industry-leading call and chat coverage, but right now you can also Get 10% OFF Answering Service Care Annual Plans—a deal you won’t find anywhere else.

I’ve been through countless providers, tested price points and packages, and frankly, few come close to delivering both cost savings and professional excellence. Stick around, and I’ll walk you through everything you need to know about this service, why it’s a steal for businesses on any budget, and exactly how you can lock in that exclusive discount. Let’s dive in!

What Is Answering Service Care?

Answering Service Care is a comprehensive live call and chat answering solution designed to help small, medium, and enterprise-level businesses manage their inbound volume 24/7. Since 1974, this family-owned company has specialized in offering personalized, friendly, and efficient support so that organizations can stay focused on growth without the overhead of in-house staffing. Whether you need appointment scheduling, bilingual service, or real-time message delivery, ASC handles it all.

Features

Answering Service Care packs an array of robust features that streamline communication and amplify your team’s productivity. Below, I break down each core component in detail.

Live Call Answering

With ASC’s live call answering, every incoming call is greeted by a trained professional who represents your brand exactly the way you want.

• Custom Greetings: Record or script bespoke welcomes that match your company’s tone.
• Detailed Message Delivery: Receive messages via email, SMS, or live app notifications.
• 24/7 Coverage: Never miss an opportunity, even outside normal business hours.

Live Chat Support

Instantly engage website visitors with chat agents who can qualify leads, answer FAQs, and escalate high-priority issues.

• Seamless Integration: Add chat widgets to your site in minutes.
• Lead Capture: Collect visitor data and forward qualified leads directly to your CRM.
• Human Touch: Bots are everywhere, but ASC ensures every chat is handled by a real person.

Call Recording with Instant Replay

Accurate record-keeping is critical for compliance, quality assurance, and training. Answering Service Care’s proprietary Call Recording tool, Instant Replay, makes this effortless.

• 30-Day Online Storage: Access and review calls through a secure web portal.
• Download & Share: Easily export recordings for audits or staff training.
• Compliance Ready: Ideal for medical, legal, financial, and other regulated industries.

Bilingual Service

Serving a diverse audience? ASC provides full-time bilingual agents fluent in English and Spanish, ensuring no caller is left behind.

• Fully Customized Scripts: Tailor conversations to your exact terminology and brand voice.
• Cost Efficiency: Avoid the expense of hiring on-site bilingual staff.
• Cultural Competence: Agents culturally trained to build trust with Hispanic markets.

Appointment Scheduling

Never juggle double-bookings or missed meetings again. ASC uses Acuity, a hosted booking platform that keeps your calendar synchronized in real time.

• Error-Free Booking: Eliminate human errors and scheduling conflicts.
• Instant Confirmation: Clients receive automated emails or texts.
• Accessible Anywhere: Agents and clients view the same calendar from any device.

Proprietary Software & Mobile App

Answering Service Care’s in-house platform integrates seamlessly with your website or CRM, enabling agents to pull up relevant details the instant the call comes in.

• Website Preview: Agents see your site content in real time.
• Secure Data Transmission: End-to-end encryption protects sensitive information.
• Mobile Notifications: Get alerted on your phone the moment a message arrives.

Customized Scripts & Call Triage

Your callers get consistent, on-brand experiences thanks to tailored scripts that prioritize or escalate calls according to your instructions.

• Priority Routing: High-value calls go to your team immediately.
• Real-Time Adjustments: Update scripts on the fly without downtime.
• Detailed Call Logs: Track call outcomes for continuous improvement.

Expert Agent Training

Agents undergo a rigorous on-site training program that covers customer service best practices, technical systems, and real-world call scenarios.

• Industry-Specific Modules: Agents become subject-matter experts in your field.
• Live Call Simulations: Practice under real-time conditions.
• Continuous Coaching: Ongoing feedback loops ensure high-quality performance.

Pricing

Simple, transparent pricing means no surprises on your monthly bill. Here’s how ASC’s plans break down—plus a reminder that you can Get 10% OFF Answering Service Care Annual Plans when you commit for the year.

Answering Service Plans

• Starter – \$40/month, pay-as-you-go at \$1.65 per minute; ideal for very low call volume.
• Small Business – \$179/month with 100 included minutes, \$1.62 for each additional minute; perfect for growing operations.
• Pro (Most Popular) – \$319/month with 250 included minutes, \$1.52 extra; great for businesses hitting mid-tier call volumes.
• Enterprise – \$599/month with 500 minutes, \$1.28 per extra minute; built for high-demand organizations.

Live Chat Plans

• Starter – \$35/month, additional chats at \$5 each.
• Small Business – \$145/month for 30 chats, \$5 per extra chat.
• Pro (Most Popular) – \$245/month for 50 chats, \$5 per additional chat.
• Enterprise – \$400/month for 100 chats, \$5 thereafter.

Want to see how these plans fit your budget? Head over to Answering Service Care for a custom quote tailored to your call and chat volume.

Benefits to the User (Value for Money)

Choosing Answering Service Care delivers tangible savings and operational advantages. Here’s why it offers exceptional value:

• Major Cost Reduction
  
  Avoid the expense of hiring, training, and managing in-house staff while still offering 24/7 support.
• Increased Productivity
  
  Your team spends less time answering routine inquiries and more on revenue-generating activities.
• Scalability
  
  Plans adapt to seasonal spikes or business growth, so you never pay for unused capacity.
• Enhanced Customer Experience
  
  Professional, friendly agents ensure every caller feels valued—boosting retention and referrals.
• Compliance and Security
  
  Instant Replay recordings and encrypted data storage meet industry regulations for medical, legal, and financial fields.
• Multilingual Support
  
  Bilingual agents expand your reach to Spanish-speaking markets, broadening your customer base.

Customer Support

When it comes to support, I expect timely, knowledgeable assistance—and ASC delivers on both fronts. Their dedicated account managers are available around the clock via phone, email, and live chat, ensuring any questions or updates are handled immediately. Whether you need to tweak your greeting script or troubleshoot a technical issue, help is just a message away.

On top of that, users rave about the responsive onboarding team that guides new clients through setup step by step. From personalized training sessions to proactive system checks, Answering Service Care’s support infrastructure is built to keep your operations seamless and stress-free.

External Reviews and Ratings

Answering Service Care consistently earns high marks on review platforms. On TrustRadius, clients highlight the intuitive portal and courteous agents, awarding an average rating of 4.6 out of 5. G2 reviewers praise the 24/7 availability and the easy-to-use mobile app. Here’s a quick recap:

• “Exceptional reliability and friendly staff” – 5/5 stars on Capterra.
• “Great bilingual support that boosted our customer satisfaction” – 4.7/5 stars on GetApp.

No service is without critiques—some users note occasional hold times during peak hours and suggest an expanded agent pool could improve speed. ASC is already addressing this by increasing staffing levels during high-volume seasons and optimizing their call distribution algorithms.

Educational Resources and Community

To help customers maximize their investment, Answering Service Care offers a library of educational assets including:

• Official Blog covering best practices for call handling, chat optimization, and customer retention strategies.
• Video Tutorials demonstrating portal navigation, script updates, and report analysis.
• Comprehensive Documentation with step-by-step guides on integrating chat widgets, setting up call forwarding, and using Instant Replay.
• Community Forum where users exchange tips and troubleshooting advice, moderated by ASC experts.

Conclusion

From custom scripts and bilingual agents to proprietary call recording and seamless chat integration, Answering Service Care empowers businesses to scale customer support without ballooning overhead. You’ve seen the features, pricing, and rave reviews—now it’s time to experience the savings firsthand. Midway through your planning or ready to switch today? Click over to Answering Service Care and don’t forget to Get 10% OFF Answering Service Care Annual Plans on your first commitment.

Don’t miss out—lock in this bargain-priced deal and transform how your business communicates. Get started with Answering Service Care today!