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What Is Textline?

Textline is business texting software designed to help teams streamline and scale their SMS communication. Whether you’re managing customer support, sales outreach, or internal coordination, Textline provides a secure, collaborative platform for two-way messaging. I first discovered Textline when my team needed a reliable channel to keep conversations personal at scale, and it quickly became the go-to hub for all our text interactions.

At its core, Textline replaces traditional phone calls and emails with SMS, a channel that customers prefer and businesses can use to drive real results. It’s SOC-2 certified, HIPAA-compliant, and packed with advanced security features—making it ideal for enterprises that cannot compromise on data protection.

Features

Textline’s feature set is both robust and intuitive. Below is an in-depth look at the key capabilities that make it stand out in the business SMS arena.

Mass Texting

Send broadcast messages to large groups of contacts in seconds. This feature is invaluable when announcing promotions, updates, or urgent alerts.

• Segment audiences by tags or custom fields
• Schedule mass sends for off-peak hours
• Track delivery rates and engagement in real time

Unified Inbox

Manage all your conversations—one-on-one chats, group threads, and mass broadcasts—from a single interface. No more switching between windows or apps.

• Filter by department, agent, or conversation status
• Pin important threads for quick access
• Search across all messages instantly

Two-Way Texting

Engage customers in personalized, real-time conversations. Two-way SMS fosters higher response rates and deeper connections compared to one-sided broadcasts.

• Use variable fields to address contacts by name
• Incorporate emojis, photos, or GIFs for richer interactions
• Manage multiple threads with intuitive threading

SMS Surveys

Gather customer feedback quickly with built-in survey tools. Choose from CSAT, NPS, or custom survey formats to measure satisfaction and improve service.

• Automate survey sends after key touchpoints
• Analyze response rates and scores on your dashboard
• Integrate survey results with CRM for deeper insights

Group Texting

Host discussions with multiple participants while keeping replies organized in one thread. Perfect for internal coordination or small customer focus groups.

• Create ad-hoc groups or predefine teams
• Mute group notifications on-demand
• Assign group conversations to specific agents

Text Templates (Shortcuts)

Save time with reusable responses. Build a library of templates for FAQs, scheduling, receipts, and more—then insert them with a keystroke.

• Organize templates by category
• Include placeholders for dynamic data
• Share template libraries across your team

Automations

Automate routine tasks like welcome messages, follow-up reminders, or re-engagement campaigns. Advanced routing rules ensure messages land in the right inbox.

• Set time-based triggers for workflows
• Configure auto-replies for after-hours inquiries
• Link automations to webhooks and APIs

Metrics & Analytics

Monitor critical KPIs—like response times, conversation volumes, and survey scores—from a single dashboard. Turn data into actionable insights without exporting spreadsheets.

• Track agent performance with built-in leaderboards
• View conversation heatmaps by time of day
• Export custom reports for executive review

Pricing

Textline offers flexible plans to suit teams of all sizes. Below is a breakdown of each tier, who it’s ideal for, and what you get at each price point.

• Limited Plan – \$20/agent/mo (Min. 3 agents)
  • Basic texting features
  • One department
  • 90-day conversation history
  • Webchat add-on available

  Ideal for small startups dipping their toes into business texting.

• Standard Plan – \$30/agent/mo (Min. 3 agents)
  • Everything in Limited
  • Multiple departments
  • 3-year conversation history
  • NPS & CSAT surveys
  • Standard integrations, API & Webhooks
  • Admin & agent roles
  • HIPAA compatible
  • Webchat add-on available

  Perfect for growing teams needing more structure and compliance.

• Pro Plan – \$50/agent/mo (Min. 5 agents) (Recommended)
  • Everything in Standard
  • Unlimited history
  • Custom agent roles & surveys
  • Salesforce integration
  • Time-based automations & routing
  • Advanced security features
  • Priority support & dedicated CSM

  Best for mid-size businesses that require advanced workflows and top-tier support.

• Enterprise Plan – Custom Pricing
  • Everything in Pro
  • Unlimited agents
  • Flexible implementation & plans
  • Quarterly business reviews

  Tailored for large organizations with complex requirements and unlimited scale.

Benefits to the User (Value for Money)

Choosing Textline means investing in efficiency, engagement, and security—all at a price point that delivers significant ROI. Here’s how you get more value for every dollar spent:

• Cost-Effective SMS Scaling
  By bundling advanced features into flat per-agent pricing, Textline ensures you don’t pay extra for automations or surveys. Opt for annual billing at Textline and snag an additional 20% off.
• Increased Team Productivity
  A unified inbox and collaboration tools cut down on internal email threads and meetings. Your support and sales teams can handle more conversations without overtime.
• Higher Customer Engagement
  SMS open rates exceed 90%, far outpacing email. Two-way texting and quick replies help your team resolve issues faster and close more deals.
• Enterprise-Grade Security
  SOC-2, HIPAA, and TCPA compliance come standard. Avoid fines and data breaches with Textline’s built-in safeguards.
• Transparent ROI Tracking
  Real-time analytics let you tie messaging campaigns directly to KPIs, making it easier to justify and optimize your investment.

Customer Support

Textline’s support team is famously responsive. Whether you prefer email, live chat, or phone calls, you’ll find assistance within minutes during business hours. I’ve personally reached out via live chat for quick setup questions and received clear, actionable answers in under two minutes.

For more complex issues, the dedicated customer success manager assigned to Pro and Enterprise customers provides one-on-one guidance. They conduct regular check-ins, help optimize workflows, and ensure you’re maximizing the value of the platform. No more generic ticket responses—Textline treats your business as a true partner.

External Reviews and Ratings

Textline consistently earns high marks on software review sites. On G2, it holds a 4.6/5 average from over 200 reviews, with praise for its intuitive interface and reliable deliverability. Trustpilot reviewers often mention the ease of setup and the positive impact on customer satisfaction scores.

Of course, no tool is perfect. A small number of users noted limitations in the mobile app and occasional lags during peak campaign sends. Textline’s team has been transparent about these issues—rolling out mobile app updates and scaling server capacity to eliminate delays. Their proactive communication and frequent product updates show real commitment to addressing concerns.

Educational Resources and Community

Getting started with Textline is straightforward thanks to their comprehensive documentation library. The official blog features regular posts on SMS best practices, compliance tips, and use-case spotlights from successful customers. If you prefer video learning, there are step-by-step tutorials on YouTube covering everything from initial setup to advanced automations.

Beyond official resources, Textline hosts a vibrant user community. Their online forum and Slack channel connect you with other business messaging professionals. You can swap templates, troubleshoot together, and learn creative ways to leverage SMS in your organization.

Conclusion

After exploring every angle of Textline—from its rock-solid security and seamless integrations to the powerful automation and analytics tools—I’m confident it delivers unmatched value for modern teams. The ability to manage collaborations in a unified inbox, send personalized mass texts, and measure real-time performance makes it a must-have.

If you’re ready to take your business communication to the next level, this is your moment. The exclusive Get 20% OFF on Textline annual plans Today deal won’t last forever, and I can’t recommend it enough. Don’t miss out—click that link now and transform the way you connect with customers and teammates alike!