a Shared Inbox Built for SaaS Customer Success

saas customer success hinges on delivering fast, personalized support at scale. Help Scout’s AI-powered shared inbox centralizes every conversation—email, chat, and more—so your team can collaborate effortlessly and keep customers delighted.

Connect Your Entire Team to the Voice of the Customer

With unlimited seats, every department—from sales to engineering—accesses the same inbox, ensuring insights and feedback flow freely. That unified view accelerates issue resolution and deepens customer relationships.

Unlock AI at No Extra Cost

Every agent, even on the free plan, can draft replies, surface relevant help content, and deflect routine inquiries. AI suggestions help your team stay responsive without sacrificing that human touch.

Zero Dead Ends with Always-Available Help

Embed Help Scout’s chat widget to deliver instant, AI-driven answers from your knowledge base. Customers get solutions 24/7—no more loops or endless self-service dead ends.

Keep Human Help Within Reach

Switch seamlessly between live chat and email so customers never feel stuck. Teams stay two clicks away from any conversation, maintaining context and continuity.

Drive Engagement with In-App Messages

• Welcome and onboard new users with friendly prompts to your top resources.
• Gather feedback and NPS® in real time to measure sentiment on key experiences.
• Share updates via modals and banners to showcase new features or promotions.

Measure and Improve Support Performance

• Volume across channels: Identify trends and allocate resources where they matter most.
• Response time: Analyze factors that affect wait times and optimize workflows.
• Team performance: Spotlight top performers and uncover training gaps with detailed reports.

Automate Workflows and Stay Organized

Create custom Views to group conversations by priority, route refund requests automatically, and never let an urgent issue slip through the cracks.

Seamless Integrations

Connect Help Scout with 100+ popular tools—Salesforce, Jira, HubSpot, Shopify, and more—to keep data flowing and reduce context switching.

Elevate Your SaaS Customer Success Today

Ready to turn support into a competitive advantage? Get Started with Help Scout for Free Today and watch your saas customer success metrics soar.