Zendesk Alternatives with Conversational AI for Ecommerce
Searching for reliable zendesk alternatives that are built specifically for ecommerce? If you want a helpdesk solution that not only resolves support inquiries but also drives sales, you’re in the right place.
Why consider alternatives to Zendesk for ecommerce?
Although Zendesk is a well-known helpdesk, many online merchants find it lacks the deep integrations and AI-powered automation needed to boost conversions and cut support costs. Ecommerce teams need real-time access to order data, product catalogs, and shopper history—all within their support platform. Plus, modern shoppers expect fast, personalized answers across chat, email, social, SMS, and more.
Meet Gorgias: a top choice among zendesk alternatives
Gorgias is the Conversational AI platform for ecommerce. Its AI Agent handles both sales and support with brand-aligned conversations, automating up to 60% of inquiries and increasing conversions by 2.5x. Designed from the ground up to integrate with Shopify, Gorgias pulls in product details, customer orders, and loyalty status directly into your helpdesk—so your agents never have to switch tabs.
Conversational AI with sales and support skills
- Brand-aligned tone of voice for a consistent customer experience
- Automatic answers to common FAQs—pre- and post-sales
- Dynamic product recommendations that drive upsells
- Order edits, refunds, returns, and subscription updates on the fly
Deep Shopify integration
Gorgias connects straight to your Shopify store so you can view and update orders, check inventory, and share product links without leaving the helpdesk. That seamless workflow reduces response times and empowers agents to close support tickets faster.
All your channels in one place
Bring in email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and even voice calls. With unified conversations and centralized customer data, every interaction feels personalized—and you’ll never lose context again.
Pricing that scales with your growth
Gorgias offers straightforward plans starting from $10/month, with options for every stage of your business:
Basic
300 tickets/mo; perfect for small stores getting started.
Pro
2,000 tickets/mo; ideal for growing teams needing more automation.
Advanced
5,000 tickets/mo; for established brands aiming to optimize operations.
Enterprise
Custom ticket volume and white-glove support to handle your unique requirements.
The AI Agent add-on is just $1 per fully resolved conversation—so you only pay when the AI saves your team time.
Benefits for ecommerce teams
- Higher conversions: Personalized AI recommendations boost average order values.
- Faster support: Automate routine questions and free up agents for complex issues.
- Lower operational costs: Reduce staffing overhead by resolving 60% of tickets automatically.
- Consistent omnichannel experience: Keep every conversation in a single, searchable inbox.
- Real-time order management: Edit orders, issue refunds, and launch promotional campaigns without switching tools.
Success stories and impact
Hundreds of ecommerce brands have switched from legacy helpdesks to Gorgias and seen remarkable results. One store cut response times in half, while another increased monthly revenue by 20% thanks to AI-driven upsells. With live monitoring and performance analytics, you’ll have the data you need to continually refine support and marketing campaigns.
Get started in minutes
No lengthy setup or expensive consulting required. Connect your Shopify store, configure your support channels, and launch your first proactive chat campaign in under an hour.
