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Stick around—I’ll walk you through why this deal is so compelling, how Gorgias can transform your customer support and sales operations, and what makes this AI platform a must-have for modern Shopify merchants. By the end, you’ll see exactly how to claim your free two months and start maximizing ROI from day one.

What Is Gorgias?

Gorgias is a conversational AI platform built specifically for ecommerce merchants seeking to unify customer support and boost sales. It connects directly into your Shopify store to surface product data, order histories, and shopper profiles right inside the helpdesk interface. From answering FAQs to issuing refunds, and from recommending products to editing orders on the fly, Gorgias automates routine tasks while empowering your live agents to deliver personalized, brand-aligned customer experiences.

Use cases span the full shopping journey:

• Pre-sales chat campaigns offering product guidance
• Automated resolution of common support inquiries
• Real-time access to inventory, orders, and promotions
• Dynamic discount generation to close more deals

Features

Gorgias packs a rich set of features designed to streamline support workflows, drive conversions, and centralize your tech stack. Let’s dive into the standout capabilities.

Conversational AI with Sales and Support Skills

At its core, Gorgias leverages an AI Agent trained to mirror your brand tone and seamlessly handle both sales and support queries. Whether your shoppers have pre-purchase questions or need after-sales assistance, Gorgias’s AI keeps the conversation flowing and resolution times minimal.

• Automates up to 60% of routine support tickets, reducing agent workload
• Provides personalized product recommendations, boosting average order value
• Handles refunds, exchanges, and FAQs without manual intervention
• Customizable tone of voice to match unique brand personality

A Natural Extension of Your Shopify Store

No more tab-hopping: Gorgias brings real-time Shopify data directly into the helpdesk. Agents can view stock levels, order statuses, customer histories, and subscription details without switching interfaces.

• Edit Shopify orders and subscriptions on the spot
• Access live inventory and pricing information
• Create or modify discount codes without leaving the chat
• Launch targeted chat campaigns based on shopper behavior

All Your Tech in One Platform

Gorgias integrates with over 150 ecommerce tools, so you can consolidate your channel conversations, marketing insights, and operational data into a single dashboard.

• Email, live chat, social media (Facebook, Instagram, TikTok), SMS, WhatsApp, and voice support
• Deep integrations with Klaviyo, Recharge, Loop Returns, Yotpo, and more
• Live monitoring of ticket queues, agent performance, and response times
• Custom rules, macros, views, and workflows to automate repetitive tasks

Step Up Support Efficiency with AI

Gorgias Support Suite streamlines ticket management by unifying channels and automating responses. With AI-powered macros and rule-based routing, you can deflect a significant chunk of common inquiries.

• Centralize all support channels in one helpdesk
• Automate up to 60% of inquiries, saving agent hours and cutting costs
• Use AI macros to trigger context-aware replies instantly
• Monitor satisfaction surveys to continually improve performance

Proactively Interact with Shoppers in Real-Time

Gorgias Marketing Suite takes customer engagement to the next level with proactive chat campaigns and personalized shopping assistance.

• Deploy onsite chat invitations that reduce bounce rates by up to 37%
• Offer one-on-one guidance to visitors based on browsing history
• Trigger cart-abandonment messages and recovery campaigns
• Scale personalized assistance to boost conversions by 2.5×

Pricing

Gorgias pricing scales with your ticket volume, not your headcount—ensuring you pay fairly as you grow. Plus, right now you can Get 2 Months Free with Gorgias annual plans Today, supercharging your savings.

• Basic – $10/mo (300 tickets included; $0.40 per overage ticket)
• • Ideal for small stores or startups handling low ticket volumes
  • Email and chat support, help center with unlimited articles
  • Essential macros, rules, views, routing, and satisfaction surveys
• Pro – $50/mo (2,000 tickets included)
• Perfect for growing brands expanding support capacity
• All Basic features plus omnichannel integrations (social media, SMS, voice add-ons)
• Team management, Google/Microsoft SSO, advanced reporting
• Advanced – $300/mo (5,000 tickets included)
• For established merchants experiencing high ticket volumes
• Dedicated account management, priority support
• API access and custom integrations
• Enterprise – $750/mo (Custom volume)
• Tailored solution for large enterprises and high-growth brands
• Custom SLAs, unlimited seats, bespoke onboarding
• Dedicated success manager and premium support
• AI Agent – $1 per resolved conversation
• Only pay when AI fully resolves tickets on email and chat
• Handles pre/post-sales FAQs, order edits, product recommendations, returns, dynamic discounts

This transparent, ticket-based model means you’re always in control of costs. Plus, with the link to Gorgias right here, activating your annual plan with 2 months free has never been easier.

Benefits to the User (Value for Money)

Gorgias delivers immense value across support efficiency, sales growth, and operational simplicity. Key benefits include:

• Cost Savings: Slash support expenses by automating up to 60% of routine inquiries, offsetting your subscription fees.
  
  Combined with Get 2 Months Free, you’re effectively reducing your annual support costs further.
• Increased Conversions: AI-driven recommendations and proactive chat campaigns boost order values and conversion rates by 2.5× on average.
  
  More revenue per visitor means faster ROI on your investment.
• Centralized Workflows: One unified helpdesk for email, chat, social, SMS, and voice eliminates context-switching and speeds up agent response times.
• Scalable Model: Pay only for ticket volume and AI resolutions, not per seat. As your store grows, your support solution scales seamlessly.
• Brand Consistency: Customizable AI tone and branded chat widgets ensure every interaction reflects your unique voice.
• Actionable Insights: Real-time analytics on performance metrics empower you to spot bottlenecks and continuously refine workflows.

Customer Support

Gorgias provides stellar customer support through multiple channels. You can reach their team via email, live chat, and phone, ensuring you get timely assistance whenever you need it. Their knowledge base is packed with step-by-step guides, video tutorials, and troubleshooting articles, so you can often find answers instantly on your own.

For higher-tier plans, dedicated account managers and priority response SLAs guarantee that critical issues are addressed swiftly. Whether you’re onboarding new agents, fine-tuning AI automation rules, or integrating third-party apps, Gorgias’s support team partners closely with you to ensure smooth operations and maximum uptime.

External Reviews and Ratings

On G2, Gorgias holds an impressive 4.7/5 star average from over 800 reviews. Users praise its intuitive interface, powerful AI capabilities, and seamless Shopify integration. One reviewer noted, “We reduced our ticket volume by 50% in just two months.” Another highlighted the positive impact on revenue: “AI-generated upsell suggestions have increased our AOV by 18%.”

On Capterra, merchants give Gorgias 4.5/5 stars, lauding the robust automation features and the clarity of reporting dashboards. A few customers mention occasional AI misinterpretations on very niche queries—but Gorgias actively addresses this through continuous training and an in-platform feedback loop that refines the AI over time.

Educational Resources and Community

Gorgias backs its technology with an extensive library of educational content. Their official blog covers best practices for ecommerce support, AI automation strategies, and customer experience trends. You’ll find in-depth guides, case studies, and expert interviews designed to help you get the most from the platform.

In addition, Gorgias offers video tutorials on YouTube, detailing everything from initial setup to advanced rule creation. Active user communities on Slack and Facebook bring merchants together to share custom macros, integration tips, and creative chat campaign ideas. Plus, comprehensive developer documentation supports bespoke integrations and API usage for power users.

Conclusion

From streamlining your support workflow and slashing operational costs to driving higher conversions with AI-powered upsells, Gorgias is the all-in-one solution every ecommerce brand needs. Don’t miss out on this limited-time opportunity to Get 2 Months Free with Gorgias annual plans Today—it’s the smartest way to supercharge your customer service and sales without increasing headcount.

Get Started with Gorgias Today and claim your free two months now!