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I’ll walk you through every feature, pricing tier, and insider tip to help you see why Textline is the go-to solution for business texting. Stick around to find out how this exclusive offer can supercharge your communication at a fraction of the cost.

What Is Textline?

Textline is a business texting software platform designed to help enterprises streamline and scale their communications with SMS. Whether you’re aiming to improve internal team collaboration, provide top-notch customer support, or power your sales outreach, Textline offers a secure, compliant, and user-friendly environment for two-way texting at scale.

Here’s why organizations of all sizes turn to Textline:

• Secure messaging: SOC-2 certified, HIPAA and TCPA compliant
• Team collaboration: Multi-user inboxes, shared templates, role management
• Automation and analytics: Powerful automations, scheduled messages, and built-in metrics
• Seamless integrations: Connect with your CRM, help desk, or custom API workflows

Features

Textline packs a robust set of tools to make business texting both efficient and personal. Below, I break down the core features that can transform your communication strategy.

Mass Texting

Broadcast messages to large contact lists in seconds, all while maintaining personalization through dynamic fields.

• Custom variables: Insert names, order details, or appointment times
• Bulk scheduling: Plan campaigns hours or days in advance
• Compliance guardrails: Ensure opt-in consents are in place

Unified Inbox

A central hub where all inbound and outbound SMS conversations are neatly organized in one place.

• Filter and search: Quickly find threads by contact, department, or keyword
• Thread continuity: View entire conversation history at a glance
• Shared access: Multiple agents can handle conversations together

Two-Way Texting

Engage in real-time, interactive conversations with your customers or team members as if you’re texting on your personal phone.

• Typing indicators: See when someone is typing a response
• Read receipts: Know when messages are delivered and read

SMS Surveys

Gather feedback seamlessly via text with CSAT, NPS, or custom survey options.

• Automated follow-ups: Send surveys after specific triggers, like ticket resolution
• Real-time analytics: Track satisfaction trends across your customer base

Group Texting

Converse with multiple contacts in a single thread to coordinate teams or update groups simultaneously.

• Private group threads: Keep conversations on topic and contained
• Easy join or leave: Add or remove participants as needed

Text Templates (Shortcuts)

Save time with canned responses for frequently asked questions or routine messages.

• Custom categories: Organize templates by topic or department
• Quick insertion: Use keyboard shortcuts to insert full responses

Automations

Automate routine texting workflows to reduce manual effort and speed up response times.

• Auto-replies: Instant acknowledgments for inbound messages
• Scheduled follow-ups: Remind customers about upcoming appointments
• Conditional routing: Direct messages to the right team based on keywords

Metrics and Reporting

Track key performance indicators and team productivity with built-in dashboards.

• Response time averages: Monitor how quickly your team replies
• Conversation volume: Gauge message throughput over days or weeks
• Agent performance: Compare individual contributions and workload

Pricing

Textline offers four pricing tiers designed to fit businesses from lean startups to large enterprises. Below is a detailed breakdown of each plan, helping you choose the best fit for your needs—and remember, you can Get 20% OFF on Textline annual plans Today if you lock in an annual subscription.

Limited Plan

• Price/Agent: $20 per month
• Min. Agents: 3
• Best For: Small teams just starting with business texting
• Key Inclusions:
  • Basic SMS features
  • One department
  • 90-day conversation history
  • Optional webchat add-on

Standard Plan

• Price/Agent: $30 per month
• Min. Agents: 3
• Best For: Growing companies needing more departments and history
• Key Inclusions:
  • Everything in Limited
  • Multiple departments
  • 3-year conversation history
  • NPS and CSAT surveys
  • Standard integrations and API/webhooks
  • Admin and agent roles
  • HIPAA compatibility
  • Webchat add-on

Pro Plan (Recommended)

• Price/Agent: $50 per month
• Min. Agents: 5
• Best For: Established teams requiring advanced security and support
• Key Inclusions:
  • Everything in Standard
  • Unlimited conversation history
  • Custom agent roles and surveys
  • Salesforce integration
  • Time-based automations and routing
  • Advanced security features
  • Priority support and dedicated success manager

Enterprise Plan

• Price: Custom
• Min. Agents: Unlimited
• Best For: Large organizations needing flexible, bespoke solutions
• Key Inclusions:
  • Everything in Pro
  • Personalized implementation
  • Quarterly business reviews
  • Unlimited agents and custom SLAs

Benefits to the User (Value for Money)

Choosing Textline means investing in a platform that pays dividends across productivity, security, and customer satisfaction. Here’s the value you get:

• Cost-effective scaling
  As your contact list and team grow, Textline’s pricing scales predictably so you won’t face surprise fees or rising per-message costs.
• Increased agent productivity
  Shared inboxes, templates, and automations cut down manual tasks, letting your team focus on high-value conversations.
• Enhanced compliance
  With SOC-2 certification and HIPAA/TCPA compliance built-in, you avoid costly legal pitfalls and fines.
• Better customer experience
  Quick responses, personalized messaging, and SMS surveys boost satisfaction and loyalty, translating into repeat business.
• Data-driven decision making
  Built-in analytics reveal trends and bottlenecks, so you can optimize processes and allocate resources more effectively.

Customer Support

I’ve found Textline’s support team to be exceptionally responsive. Whether I reached out via email or live chat, I usually got helpful answers within minutes. Their agents are knowledgeable about SMS compliance, setup processes, and feature usage, so they can guide you through both basic and advanced questions.

For Pro and Enterprise customers, Textline offers priority phone support and a dedicated customer success manager. This personalized service means you’ll never feel stuck. Plus, if you’re on an annual plan, don’t forget to take advantage of that exclusive 20% discount to maximize value even further.

External Reviews and Ratings

Textline consistently earns high marks on popular review platforms. On G2, it holds a 4.7/5 average from over 200 reviews, with customers praising its intuitive UI and reliability. Capterra scores are similarly strong, with a 4.8/5 rating highlighting fast deployment and ongoing improvements.

Positive feedback often mentions:

• Ease of use and clean interface
• Robust security features
• Excellent customer support

On the flip side, some users noted the learning curve for advanced automations and wished for more native integrations. The Textline team has been proactive—rolling out new third-party connectors and expanding their API to address these requests.

Educational Resources and Community

Textline offers an array of educational materials to help you get the most from the platform:

• Official blog: Weekly articles on SMS best practices, compliance updates, and case studies.
• Video tutorials: Step-by-step guides covering setup, features, and integrations.
• Comprehensive docs: In-depth API references and implementation guides.
• User forum: A community-driven space where customers exchange tips and scripts.
• Webinars and workshops: Live sessions led by product experts and industry partners.

Conclusion

After diving deep into every aspect of Textline—from its secure, team-friendly features to its transparent pricing—I’m confident it’s one of the best business texting platforms on the market today. And with an exclusive Get 20% OFF on Textline annual plans Today offer, there’s never been a better time to make the switch.

Why wait? Whether you’re a small startup or a large enterprise, Textline has a plan tailored to your needs. Don’t miss out—Get 20% OFF on Textline annual plans Today.