Searching for a streamlined helpdesk ticketing system that scales with your growth and automates support? You’ve just landed on the right page. From centralizing conversations to resolving inquiries faster, Gorgias empowers ecommerce teams by combining AI-driven automation with deep Shopify integration. Let’s explore why Gorgias leads the market in customer support efficiency and sales growth.

What is a helpdesk ticketing system?

A helpdesk ticketing system is software designed to track, manage, and resolve customer inquiries across multiple channels—email, chat, social media, SMS, and more. Each incoming request becomes a “ticket,” allowing agents to prioritize, assign, and collaborate on solutions. By unifying all support touchpoints, teams reduce response times, maintain context, and deliver consistent experiences.

Why Gorgias stands out as your helpdesk ticketing system

Gorgias elevates traditional ticketing by embedding Conversational AI trained for both support and sales. Its AI Agent resolves up to 60% of routine inquiries without human intervention and drives a 2.5× lift in conversions through tailored product recommendations. Integrating directly with Shopify, Gorgias gives agents instant access to order details, inventory, and customer history—no context-switching required.

Key benefits of Gorgias

• Automated Resolutions: Let the AI Agent handle FAQs, order updates, returns, and dynamic discounts, freeing agents to tackle complex issues.
• Unified Inbox: Combine email, live chat, Facebook, Instagram, WhatsApp, SMS, and voice into one platform for streamlined workflows.
• Shopify-Native: Edit orders, issue refunds, and view shopper history directly within tickets—no need to switch dashboards.
• Scalable Pricing: Plans start at $10/mo for 300 tickets, scaling to enterprise volumes with predictable costs and no hidden headcount fees.
• Actionable Analytics: Monitor live performance, track satisfaction surveys, and optimize support operations with real-time insights.
• Proactive Engagement: Launch chat campaigns that reduce bounce rates by 37% and boost average order value through personalized shopping assistance.

Core features of the Gorgias helpdesk ticketing system

Conversational AI Agent

The Gorgias AI Agent delivers quick, brand-consistent responses across email and chat. Key capabilities include:

• Answering pre- and post-sales FAQs
• Editing orders and subscriptions
• Handling returns, refunds, and dynamic discount codes
• Providing tailored product recommendations
• Customizing tone of voice to match your brand’s style

Omnichannel Support

Centralize every conversation in one platform:

• Email and live chat
• Social media: Facebook, Instagram, TikTok
• Messaging: WhatsApp, SMS
• Voice calls (add-on)

Macros, Rules & Automations

Automate repetitive tasks and ensure consistent service:

• Macros for one-click responses
• Custom rules to route tickets by priority, language, or channel
• Automated assignment and SLA tracking

Analytics & Reporting

Gain insights on support performance:

• Live monitoring of ticket queues
• CSAT surveys and trend analysis
• Integration with Klaviyo, Yotpo, ReCharge, and 150+ apps

Seamless Shopify integration

By connecting directly to Shopify, Gorgias empowers your agents with real-time product data and order history. Share product links, check stock levels, and apply discounts within ticket threads. This unified view eliminates context-switching and accelerates resolution times—turning support conversations into upsell opportunities.

Scaling support while controlling costs

Gorgias pricing aligns with ticket volume, not headcount. Plans start at $10/mo for 300 tickets, rising to enterprise tiers for custom volumes. Overage tickets cost $0.40 each, and the AI Agent adds only $1 per resolved conversation. This transparent structure helps growing teams predict expenses and optimize ROI.

Transforming support into a growth engine

More than just a helpdesk ticketing system, Gorgias transforms customer service into a revenue driver. Personalized recommendations boost average order value, while proactive chat campaigns reduce cart abandonment. By resolving 60% of inquiries automatically, support teams save time and operational costs—fueling your brand’s expansion.

Getting started

Ready to supercharge your support with an AI-powered helpdesk ticketing system? Get Started with Gorgias Today and see how fast, personalized service can elevate customer satisfaction and drive sales.