Revolutionize Your Support Desk with Artificial Intelligence

In today’s fast-paced business world, an efficient support desk can make or break customer satisfaction. BoldDesk leverages AI to streamline workflows, automate routine tasks, and deliver faster resolutions—all at an unbeatable price. Whether you’re a growing startup or an established enterprise, BoldDesk transforms your help center into a powerhouse of productivity.

Key Features of BoldDesk’s Support Desk

• AI-Powered Ticketing: Automatically categorize, prioritize, and assign tickets to the right agents, reducing manual effort and error.
• Omnichannel Communication: Unify email, chat, WhatsApp, Facebook, Instagram, and SMS in one platform for seamless conversations.
• AI Copilot & Answers: Provide real-time suggestions and instant responses powered by generative AI, cutting resolution time dramatically.
• Knowledge Base: Empower customers with self-service articles, videos, and FAQs to deflect common queries and reduce ticket volume.
• Workflow Automation: Build custom rules and triggers to automate follow-ups, escalations, and internal notifications.
• Analytics & CSAT: Track KPIs like ticket throughput, agent performance, and customer satisfaction to continually refine your support operations.
• Seamless Migration: Switch to BoldDesk risk-free with free data transfer and zero downtime—no contract hassles.

Benefits of an AI-Driven Support Desk

Investing in BoldDesk’s AI-enhanced platform delivers measurable gains:

• Faster Resolution Times: Automated workflows and AI suggestions get answers to customers in record time.
• Increased Agent Productivity: Smart ticket routing and canned responses let agents focus on high-value interactions.
• Cost Savings: Scale support operations without scaling costs—BoldDesk’s pricing is designed for growth.
• Improved Customer Satisfaction: Personalized, consistent service across channels boosts loyalty and CSAT scores.
• Actionable Insights: Deep analytics reveal trends and bottlenecks so you can optimize staffing and processes.

Simple, Transparent Pricing Plans

BoldDesk offers tiered plans to fit every team size and budget:

Scale – $18/agent/month

• Email ticketing
• Knowledge base
• Workflow automation
• Unlimited tickets, users, and articles

Momentum – $35/agent/month + $0.75 per AI resolution

• All Scale features
• Live chat, WhatsApp, Facebook, Instagram & SMS
• AI Agents & Generative AI Search
• CSAT surveys and SLA management

Enterprise – $49/agent/month + $0.75 per AI resolution

• All Momentum features
• Ticket approvals, agent shifts, multibrand support
• Custom dashboards, scheduled reports, task management
• Enterprise-grade security and SLAs

Getting Started Is Risk-Free

Thinking a platform switch is complex? BoldDesk handles migration for free, with zero risk to your workflows or data. Our dedicated onboarding team will have your agents up and running in no time, so you can start delighting customers immediately.

Try Bolddesk Free for 15 days Today and experience a smarter, faster support desk firsthand.