Need the ultimate guide to ticketing software for your ecommerce store? You’re in the right place. Gorgias brings AI-driven support and sales to your helpdesk, resolving inquiries faster while boosting conversions with personalized recommendations. Ready to transform your customer service? Get Started with Gorgias Today.

What is Gorgias?

Gorgias is a leading conversational AI ticketing software designed specifically for ecommerce brands. It centralizes email, chat, social media, SMS, and voice channels into one helpdesk, automates up to 60% of support inquiries, and integrates directly with Shopify to provide real-time product data and order management tools.

Gorgias Overview

Founded to solve the challenges facing fast-growing online merchants, Gorgias has evolved into a comprehensive customer support platform that blends automation with human touch. The team’s mission is to empower ecommerce businesses to deliver personalized service at scale, turning shoppers into loyal customers without ballooning headcount.

Since its launch, Gorgias has processed millions of tickets, partnered with industry leaders, and earned a reputation for reliability. Whether you’re a boutique brand or an enterprise retailer, Gorgias scales to your needs with plans starting at just $10 per month.

Pros and Cons

Fast ticket resolution: Automate common questions, cutting response times and freeing agents to focus on complex issues.

Increased conversions: AI-powered recommendations can boost average order value and drive 2.5x more sales through conversational upsells.

Seamless Shopify integration: View order history, update subscriptions, and issue refunds without leaving the helpdesk.

Multi-channel support: Manage email, chat, social media, SMS, and voice in one unified platform.

Customizable AI tone: Ensure every automated reply aligns with your brand voice, from playful to professional.

Rich analytics: Track response times, satisfaction scores, and revenue generated from support interactions.

Returns policy complexity: Handling unusual return scenarios may still require manual intervention.

Learning curve: New teams may need time to master macros, rules, and AI automation settings.

Features

Gorgias brings together a robust feature set that accelerates support and drives sales:

AI Agent

The heart of Gorgias’s automation, the AI Agent can:

• Answer pre- and post-sales FAQs instantly.
• Edit orders, subscriptions, and issue refunds.
• Recommend products based on shopper history.
• Generate personalized discount codes on the fly.

Omnichannel Inbox

Consolidate conversations from email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice into one streamlined interface. Prioritize tickets with automated rules and assign the right agent every time.

Shopify Integration

Embed your product catalog and shopper data directly into the helpdesk. Agents can update orders, track inventory, and launch promotional campaigns without toggling between apps.

Macros & Automation

Create reusable templates for common replies and set triggers to route or escalate tickets automatically, saving hours on repetitive tasks.

Reporting & Insights

Monitor key metrics—ticket volume, resolution times, CSAT, and revenue generated—to continuously optimize your support operations.

Gorgias Pricing

Flexible plans that grow with your business, not your headcount.

Basic

300 tickets per month, starting at $10/mo. Ideal for small stores getting started with automated support.

Pro

2,000 tickets per month, from $50/mo. Best for growing brands needing more volume and advanced analytics.

Advanced

5,000 tickets per month, from $300/mo. Perfect for mid-market merchants focused on scaling conversions through AI-driven sales recommendations.

Enterprise

Custom ticket volume and pricing from $750/mo. Tailored for high-volume retailers requiring dedicated support and SLAs.

All plans include unlimited users, knowledge base articles, macros, rules, and a full suite of integrations. AI Agent pricing is $1 per resolved conversation, ensuring you only pay for fully automated resolutions.

Gorgias Is Best For

Whether you’re just launching or scaling to new heights, Gorgias fits the bill:

Small Ecommerce Brands

Save time with free plan tickets and entry-level automation while building a reputation for fast, friendly support.

Growing Retailers

Leverage AI-driven upsells and personalized chat campaigns to reduce cart abandonment and drive repeat purchases.

Enterprise Merchants

Manage high ticket volumes across multiple channels with dedicated onboarding, advanced reporting, and SLAs.

Benefits of Using Gorgias

• Lower operational costs: Automate up to 60% of inquiries, reducing reliance on large support teams.
• Higher conversion rates: Provide tailored recommendations during live chats to boost average order value by 2.5x.
• Improved customer satisfaction: Resolve issues faster with AI and keep shoppers happy with brand-consistent messaging.
• Actionable insights: Track performance metrics to identify bottlenecks and fine-tune your support strategy.
• Unified tech stack: Integrate over 150 ecommerce tools, from Klaviyo to Yotpo, ensuring seamless data flow.

Customer Support

Gorgias’s support team is available via live chat and email, with average response times under one hour. For enterprise customers, dedicated account managers and priority SLAs ensure any issue is escalated and resolved quickly.

A robust knowledge base, detailed tutorials, and community forums complement live assistance, helping you troubleshoot independently and learn best practices at your own pace.

External Reviews and Ratings

Customers often praise Gorgias for its intuitive interface, seamless Shopify integration, and powerful automation capabilities. Many report significant reductions in ticket backlog and noticeable lifts in sales from AI-driven chat recommendations.

On the flip side, some users mention an initial learning curve around setting up macros and rules. Gorgias addresses this with onboarding sessions, step-by-step guides, and dedicated support to get teams up to speed.

Educational Resources and Community

Gorgias University offers free courses on optimizing your helpdesk, crafting effective macros, and leveraging AI for sales. Regular webinars feature ecommerce experts sharing real-world use cases and growth strategies. Plus, an active user community forum allows merchants to exchange tips, automation recipes, and success stories.

Conclusion

In today’s competitive ecommerce landscape, choosing the right ticketing software is crucial. Gorgias combines conversational AI, deep Shopify integration, and powerful automation to streamline support and fuel sales growth. Experience the transformation yourself—Get Started with Gorgias Today and watch your customer satisfaction and revenue soar.

Get Started with Gorgias Today