In today’s competitive ecommerce landscape, choosing the right helpdesk systems can make all the difference between a casual browser and a loyal customer. As shoppers expect rapid, personalized support—whether they’re asking about sizing, shipping, or order status—your support platform needs to be both efficient and sales-driven. That’s where Gorgias comes in. From real-time order updates to AI-powered product recommendations, it transforms every customer interaction into an opportunity to boost revenue and delight shoppers. Get Started with Gorgias Today

Why Modern Ecommerce Needs Robust Helpdesk Systems

• 24/7 Customer Expectations: Shoppers want instant answers across chat, email, social media, and more.
• High Cart Abandonment Rates: Lack of quick support is a key driver of abandoned carts.
• Scaling Challenges: As order volume grows, manual ticket handling leads to delays and errors.
• Personalization Demands: Buyers expect tailored recommendations and a consistent brand tone.

Key Benefits of the Right Helpdesk System

Implementing a powerful helpdesk system offers:

• Streamlined Ticket Management: Consolidate all channels—live chat, email, social, SMS—into a single dashboard.
• Faster Resolution Times: Automate routine inquiries with AI, freeing agents to handle high-value questions.
• Increased Sales Opportunities: Proactive chat campaigns and real-time upsell prompts boost average order value.
• Data-Driven Insights: Track performance metrics, customer satisfaction, and cart recovery rates.
• Seamless Integrations: Connect with Shopify, Klaviyo, Loop Returns, Recharge, and 150+ other ecommerce tools.

Introducing Gorgias: Your All-In-One Ecommerce Helpdesk

Gorgias is a next-generation helpdesk system built specifically for online stores. By bringing customer, order, and product data directly into the support interface, agents can view stock levels, share product links, update orders, and issue refunds without ever switching tabs. Its Conversational AI Agent handles up to 60% of inquiries automatically—answering FAQs, editing orders, recommending products, and even generating dynamic discounts. The result? Faster support, higher customer satisfaction, and a 2.5x increase in conversions.

Core Features of Gorgias

• AI-Powered Automation: Fully automated resolutions priced at $1 per resolved conversation.
• Shopify Integration: Real-time access to product catalogs, customer profiles, and order details.
• Omnichannel Support: Email, live chat, social media (Facebook, Instagram, TikTok), WhatsApp, SMS, and voice.
• Macros & Rules: Create templates, automations, and routing rules to speed up responses.
• Proactive Chat Campaigns: Reduce bounce rates by 37% and engage shoppers at critical moments.
• Advanced Reporting: Live monitoring of ticket volume, response times, customer satisfaction scores, and revenue influenced.

How Gorgias Drives Sales & Support Efficiency

Gorgias combines sales and support in one platform, so every conversation feels personal and revenue-focused. Agents can suggest complementary products, apply promotional codes, and guide shoppers through the checkout process—all from within the helpdesk. Meanwhile, automated workflows handle routine returns and refunds, cutting operational costs and ensuring consistency.

Getting Started with Gorgias

Whether you’re just processing a few hundred tickets per month or managing thousands, Gorgias scales with your growth—not your headcount:

• Basic Plan: 300 tickets/mo from $10/mo
• Pro Plan: 2,000 tickets/mo from $50/mo
• Advanced Plan: 5,000 tickets/mo from $300/mo
• Enterprise: Custom volume from $750/mo

Real-World Impact

Brands using Gorgias report:

• 60% fewer manual tickets thanks to AI-driven automation
• 37% reduction in bounce rates through targeted chat campaigns
• 2.5x lift in conversions via tailored product suggestions
• Improved CSAT scores with faster, more accurate responses

Why Ecommerce Leaders Choose Gorgias

• All-in-one Platform: No more juggling separate chat, email, and social inboxes.
• Sales-First Approach: Every support interaction is an upsell opportunity.
• Customizable AI: Brand-aligned tone of voice and dynamic discount generation.
• Transparent Pricing: Pay only for the tickets you handle and the automated resolutions you use.

Ready to supercharge your ecommerce support and lift your sales? Get Started with Gorgias Today and experience the power of a helpdesk system designed for growth.