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What Is Zonka Feedback?

Zonka Feedback is an AI-driven CX & feedback platform built to streamline the entire customer feedback lifecycle. It empowers businesses of all sizes—startups to enterprises—to design stunning surveys, collect feedback across every touchpoint, and transform raw responses into actionable insights. Whether you want to measure NPS, CSAT, CES, or uncover customer sentiment in free-form comments, Zonka Feedback provides the tools, automation, and AI analytics needed to close the feedback loop faster and drive growth.

At its core, Zonka Feedback covers three critical use cases:

• Customer Experience Management: Gather and act on feedback from service interactions, retail locations, digital channels, and support tickets.
• Product Feedback Collection: Run in-app surveys, feature research polls, and microsurveys to ensure product development aligns with real user needs.
• Field & Offline Data Capture: Deploy mobile forms, kiosks, and on-premises surveys for situations where internet connectivity is spotty or non-existent.

Features

With Zonka Feedback, you get a suite of robust features designed to make collecting, analyzing, and acting on feedback simple and scalable. Below is a deep dive into the platform’s standout capabilities.

AI-Driven Survey Builder

Create sophisticated surveys in minutes without writing a single question from scratch. Zonka’s AI survey builder and expert templates guide you through question selection, follow-ups, and multi-language support.

• AI-Generated Questions: Let AI suggest the best question flow for your goals.
• Pre-Built Templates: Choose from NPS, CSAT, CES, product research, and more.
• Branded & Multilingual: Customize look and feel, translate into multiple languages on the fly.

Multi-Channel Feedback Collection

Reach customers where they are with a variety of distribution channels. Whether you prefer email, SMS, WhatsApp, web widgets, or in-app prompts, Zonka Feedback ensures you never miss a touchpoint.

• Email & SMS Surveys: Automate sends after key events like ticket closures or purchases.
• Web & In-App Widgets: Embed microsurveys on your website or product interface.
• Offline & Kiosk Mode: Capture feedback via mobile devices or kiosks without internet access.

AI Analytics & Sentiment Detection

Move beyond scores and into sentiment. Zonka’s AI analytics automatically tag responses, detect themes, and gauge emotions to reveal the “why” behind the numbers.

• Sentiment Analysis: Identify positive, negative, or neutral tones in real time.
• Theme & Entity Recognition: Surface recurring topics and specific entities mentioned by customers.
• Urgency Routing: Automatically flag critical feedback for immediate action.

Advanced Reporting & Dashboards

Gain crystal-clear visibility into CX metrics with customizable dashboards and reports. No more data digging—Zonka puts key drivers and trends at your fingertips.

• Real-Time Reporting: Monitor NPS, CSAT, and CES scores live.
• Location & Agent Analytics: Compare performance by store, region, or support agent.
• Text Analytics & Word Clouds: Visualize common feedback themes instantly.

Response Inbox & Closed-Loop Workflows

Keep your team aligned with a centralized inbox for all feedback responses. Collaborate, assign tasks, and ensure no customer falls through the cracks.

• Collaborative Inbox: Share notes, tasks, and real-time alerts with your team.
• Case Management: Track issues from complaint to resolution.
• Automated Follow-Ups: Trigger email or SMS responses based on customer sentiment or score.

Seamless Integrations & API

Integrate Zonka Feedback with your existing tech stack—CRMs, helpdesks, and marketing tools—using 20+ native integrations or 1,000+ via Zapier.

• CRM & Helpdesk Sync: Connect with Salesforce, HubSpot, Zendesk, MS Dynamics, and more.
• Trigger & Data Mapping: Launch surveys after events like new leads or closed tickets.
• Custom API & Webhooks: Build advanced workflow automations and push CX data wherever you need it.

Pricing

Zonka Feedback offers flexible pricing tiers to suit businesses at every stage. From a free plan perfect for small use cases to enterprise solutions with custom features and dedicated support, there’s an option tailored to your needs.

• Free Plan ($0/month)
  Suitable for freelancers or very small businesses just starting with CX.
  Key Inclusions:
  • 50 responses/month
  • 3 active surveys (10 questions each)
  • Basic reporting, NPS/CSAT/CES metrics
• Starter Plan ($79/month)
  Ideal for small teams ready to remove branding and expand channels.
  Key Inclusions:
  • 250 responses/month, up to 3 users
  • Email, SMS, WhatsApp surveys
  • AI sentiment analysis, CX workflow automations
  • 20+ native integrations + Zapier
• Growth Plan ($299/month)
  Perfect for fast-growing businesses needing white-labeling and advanced automation.
  Key Inclusions:
  • 1,000 responses/month, up to 5 users
  • In-app SDK, API access
  • Advanced AI sentiment & theme recognition
  • Close-loop response inbox, dynamic user segments
• Enterprise Plan (Custom Pricing)
  Designed for large organizations with complex CX programs.
  Key Inclusions:
  • Custom response volumes & user seats
  • SSO, custom roles, HIPAA compliance
  • Dedicated success manager & consulting
  • Historical data import, NDA

And don’t forget—you can grab your 33% OFF discount right now when you choose any annual plan, making it the perfect time to invest in a world-class feedback solution.

Benefits to the User (Value for Money)

• Significant Cost Savings: Get comprehensive CX tooling at a fraction of the cost with your 33% annual discount, freeing up budget for other initiatives.
• Faster ROI: Automated workflows and AI analytics accelerate insights and actions, so you see improvements in customer satisfaction and loyalty sooner.
• Scalable Solution: As your team and feedback volumes grow, Zonka scales easily—from a single user free tier to enterprise-grade deployments.
• All-in-One Platform: Consolidate multiple feedback tools into one—surveys, analytics, reporting, response management, and integrations—simplifying your tech stack.
• Improved Customer Retention: By closing the feedback loop quickly with automated follow-ups, you reduce churn and turn detractors into promoters.
• Data-Driven Decisions: AI-powered insights remove guesswork, helping you prioritize high-impact changes and drive continuous improvement.

Customer Support

Zonka Feedback’s support team is renowned for its responsiveness and domain expertise. Whether you run into a technical hiccup or need guidance on optimizing your survey strategy, help is just an email, live chat message, or phone call away. Their onboarding resources ensure you can hit the ground running from day one.

Support channels include 24/7 email and live chat, plus direct phone support for Enterprise customers. For those looking to self-serve, Zonka’s comprehensive help center is packed with step-by-step guides, video walkthroughs, and best-practice articles.

External Reviews and Ratings

Zonka Feedback consistently earns high marks on review platforms like G2 and Capterra. Users praise its intuitive interface, powerful AI analytics, and unbeatable value—especially when leveraging the annual discount. The free plan also receives kudos for enabling small teams to experiment without financial commitment.

On the flip side, some reviewers note a learning curve when setting up advanced workflows or integrating with legacy systems. Zonka’s product team addresses these concerns with regular feature updates, expanded documentation, and new pre-built integration templates, steadily smoothing out any rough edges.

Educational Resources and Community

Zonka Feedback supports its users with a wealth of educational content, including an active blog covering CX best practices, case studies, and strategy tips. Video tutorials on YouTube walk you through survey creation, automation setup, and report customization. The online knowledge base houses in-depth documentation and FAQs, while an engaged user community on LinkedIn and private user groups fosters peer-to-peer learning and idea sharing.

Conclusion

We’ve covered how Zonka Feedback combines AI-driven survey building, multi-channel feedback collection, advanced analytics, and powerful automations into a single platform that scales with your business. By securing your Get 33% OFF Zonka Feedback’s Annual Plans Today, you’ll unlock enterprise-grade CX capabilities at an unbeatable price. Don’t let this opportunity slip by—act now and transform customer insights into growth.

Get Started with Zonka Feedback for Free Today