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What Is Answering Service Care?

Answering Service Care is a full-service live call and chat answering solution designed to help businesses of all sizes manage customer communications seamlessly. Since 1974, Answering Service Care has served thousands of organizations—small, medium, and enterprise—by offering:

• Live phone answering 24/7/365
• Real-time chat support
• Appointment scheduling and message triage
• Bilingual (English & Spanish) services
• Proprietary software integration for fast access to your data

Whether you’re a solo practitioner, a growing SMB, or a large corporation handling hundreds of calls a day, Answering Service Care frees you from missing critical inquiries, so you stay in control of your business.

Features

Answering Service Care packs in robust features that adapt to your unique requirements. Below are their standout capabilities:

Live Phone & Live Chat Support

The core of ASC’s offering is real people answering your calls and chats—no bots. Features include:

• 24/7 coverage: Never miss a customer, regardless of time zone or holiday.
• Instant triage: Urgent calls flagged in real time, ensuring you handle emergencies promptly.
• Personalized greetings: Scripts crafted to reflect your brand voice.

Bilingual Service

If a significant portion of your clientele speaks Spanish, ASC’s bilingual team handles calls fluently in both languages. Benefits:

• Full-time Spanish-English agents: No outsourced message translations.
• Custom scripting in either language: Maintain consistency in your brand messaging.
• Cost-effective alternative to hiring additional staff.

Appointment Scheduling

With built-in Acuity integration, Answering Service Care ensures your calendar stays accurate and conflict-free:

• Real-time availability updates: Avoid double-booking and reduce cancellations.
• Automated reminders: Cut down on no-shows with timely alerts.
• Detailed logs: Access appointment history easily through the online portal.

Call Recording with Instant Replay

Record, store, and retrieve calls effortlessly for up to 30 days:

• Online portal access: Replay calls from any device.
• Secure storage: Compliant with industry standards for medical, legal, and financial sectors.
• Quality control: Review agent performance and training needs.

Secure App & Proprietary Software Integration

ASC’s Secure App loads your website or URL simultaneously with incoming calls, so agents have context in real time:

• Faster response: Agents see client details and FAQs instantly.
• Seamless data sync: Scripts, call history, and customer profiles all integrated.
• Mobile accessibility: Manage communications on the go.

Customized Scripts & Training Program

Every agent undergoes a rigorous on-site training program, learning about your business until they handle calls as if they were part of your team:

• Hands-on practice: Live call scenarios ensure confidence before going live.
• Ongoing refreshers: Agents update their knowledge when you introduce new products or services.
• Script customization: Tailored phrasing, triage questions, and escalation paths that match your workflow.

Pricing

Answering Service Care offers transparent monthly plans to fit businesses at every stage. Here’s how the plans break down:

• Starter Plan
  Price: $40/month
  Suited for solo entrepreneurs testing the waters. Includes no bundled minutes—pay only for usage at $1.65/minute.
• Small Business Plan
  Price: $179/month
  Ideal for growing teams. Includes 100 minutes and $1.62 for each additional minute.
• Pro Plan (Most Popular)
  Price: $319/month
  Favored by mid-sized companies. Includes 250 minutes and $1.52 for extra minutes.
• Enterprise Plan
  Price: $599/month
  Designed for high-volume call centers. Includes 500 minutes and $1.28 per additional minute.

Live chat plans follow a similar structure:

• Starter Chat: $35/month, billed at $5 per chat.
• Small Business Chat: $145/month for 30 chats.
• Pro Chat (Most Popular): $245/month for 50 chats.
• Enterprise Chat: $400/month for 100 chats.

Remember, with our limited promo you can Get 10% OFF Answering Service Care Annual Plans—that’s extra savings when you commit to a year of worry-free coverage. Check current pricing and secure this deal.

Benefits to the User (Value for Money)

Investing in Answering Service Care delivers more than just call handling—it drives growth and efficiency:

• Reduced Labor Costs
  Outsource 24/7 support for a fraction of hiring full-time receptionists.
• Increased Lead Capture
  Never miss potential sales or service requests, even outside business hours.
• Enhanced Customer Satisfaction
  Professional agents ensure callers feel valued and heard.
• Scalable Solutions
  Adjust minutes and chats based on seasonal demand without overhead headaches.
• Compliance & Security
  Secure storage and call recording features meet stringent industry regulations.

Customer Support

Answering Service Care prides itself on responsiveness. Multiple channels—email, phone, and live chat—ensure your questions never go unanswered. Their support team typically responds within minutes during business hours and within an hour for urgent after-hours issues.

Beyond response speed, ASC offers dedicated account managers who know your setup inside out. Whether you need script tweaks or a technology integration, you’re assigned a single point of contact who coordinates with technical specialists and training staff to deliver tailored solutions.

External Reviews and Ratings

On third-party review sites like Trustpilot and G2, Answering Service Care boasts an average rating of 4.7 out of 5 stars. Customers praise:

• Friendly, knowledgeable agents
• Seamless onboarding process
• Reliable 24/7 coverage

Some users note occasional delays during peak call volume, but ASC is addressing this by expanding their agent pool and adding additional training sessions. A handful of smaller clients mention minor billing confusions, yet customer support resolves discrepancies swiftly.

Educational Resources and Community

Answering Service Care supports clients with a robust knowledge base, including:

• Official blog posts on call-handling best practices
• Video tutorials covering portal navigation and reporting
• Webinars featuring communication strategy experts
• A private user forum for sharing scripts, tips, and peer support

Whether you’re a seasoned operations manager or new to outsourced answering, these resources ensure you maximize the value of your subscription.

Conclusion

By now, it’s clear that Answering Service Care offers a comprehensive, cost-effective, and scalable solution for any business seeking top-notch call and chat support. From bilingual service to proprietary software integrations, their features empower you to focus on core tasks, confident your communications are in skilled hands.

Don’t let this opportunity slip by—take advantage of the Get 10% OFF Answering Service Care Annual Plans limited promo and elevate your customer experience today. Get Started with Answering Service Care Today.