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What Is Capacity?

Capacity is an AI-powered support automation platform designed to centralize knowledge, automate repetitive tasks, and deliver fast, accurate responses across every customer touchpoint. It unifies data from your ticketing system, CRM, knowledge bases, and collaboration tools into one intelligent interface. Use cases include:

• Automated customer support across voice, chat, email, social, SMS, and in-app channels
• Real-time agent assistance and live support augmentation
• Self-service portals and conversational AI for 24/7 issue resolution
• Workflow automation for follow-ups, escalations, and routine tasks

Features

Capacity comes loaded with powerful modules that transform how teams handle customer inquiries and internal support. Here’s an in-depth look at each standout feature:

AI Support Automation

This core module leverages machine learning and natural language processing to:

• Automatically answer up to 90% of routine customer inquiries
• Reduce average resolution times by routing questions to the right resources
• Scale support across voice, web, email, SMS, social, and in-app chat without adding headcount

Unified Knowledge Base

Say goodbye to scattered documentation. Capacity’s unified knowledge base:

• Aggregates articles, FAQs, wikis, and policies into one searchable system
• Continuously updates content with AI-driven suggestions for relevance and accuracy
• Empowers both customers and agents to find consistent, on-brand answers instantly

Integrations & Connectors

Capacity plugs into over 250 CRMs, helpdesks, and collaboration tools so your workflows stay intact:

• Pre-built connectors for Salesforce, Zendesk, Microsoft Teams, Slack, and more
• Flexible APIs to customize data flows and enrich your existing systems
• Bi-directional syncing that ensures information is always up to date

Intelligent Virtual Agents

Deploy AI-driven bots that simulate natural conversations:

• Resolve complex inquiries with context awareness and intent recognition
• Handoff to live agents seamlessly when needed, preserving conversation history
• Multi-channel deployment for consistent support on every platform

Agent Assist & Live Support

Your human agents get real-time coaching and knowledge retrieval:

• AI-powered suggestions for responses and next-best actions
• Instant access to relevant articles, macros, and troubleshooting guides
• Conversation analytics to highlight training opportunities and performance gaps

Campaigns & Workflows

Automate follow-ups, escalations, and routine tasks with no-code builders:

• Trigger targeted email or SMS campaigns based on customer behavior
• Set escalation rules to alert managers when SLA thresholds are at risk
• Integrate actions like ticket creation, status updates, and survey sends

Conversational AI

Deliver on-brand, human-like interactions at scale:

• Natural language understanding that adapts to colloquialisms and multiple languages
• Context preservation across multi-turn dialogues
• Customizable personalities to align with your brand voice

Analytics & Insights

Track performance and optimize every aspect of your support operation:

• Dashboard metrics for response times, resolution rates, and customer satisfaction
• Trend analysis to surface recurring issues and knowledge gaps
• Agent-level reports to identify training needs and top performers

Enterprise-Grade Security

Protect sensitive data with robust compliance and encryption:

• Full data encryption at rest and in transit
• Role-based access controls and audit logging
• Certifications including SOC 2 Type II, GDPR, and ISO 27001

Pricing

Capacity offers flexible, custom pricing tailored to the size and complexity of your organization. Every plan includes expert in-house implementation and ongoing support. Here’s a typical breakdown:

• Starter Plan
  Suited for small teams dipping their toes into automation.
  Price: From $2,000/month
  Inclusions:
  • Up to 5,000 automated responses monthly
  • Basic analytics dashboard
  • Email and in-app chat support
• Professional Plan
  Ideal for mid-sized businesses aiming for multi-channel support.
  Price: From $5,000/month
  Inclusions:
  • Up to 20,000 automated responses monthly
  • Full analytics suite
  • Phone and social channel support
  • API access and custom integrations
• Enterprise Plan
  Best for large organizations requiring advanced security, scalability, and SLA guarantees.
  Price: Custom
  Inclusions:
  • Unlimited automated responses
  • Dedicated account manager
  • On-premises or private cloud deployment
  • 24/7 priority support

Ready to get started? Learn more or request a quote for Capacity today and take advantage of the Get up to 20% OFF Capacity Today offer!

Benefits to the User (Value for Money)

Choosing Capacity delivers tangible ROI through these clear benefits:

• Lower Operational Costs
  Automating up to 90% of queries drastically cuts support headcount needs and overhead.
• Faster Resolution Times
  Instant AI responses and streamlined workflows reduce average ticket resolution from hours to minutes.
• Improved Customer Satisfaction
  Consistent, accurate answers across channels increase CSAT scores and drive loyalty.
• Empowered Support Agents
  Real-time coaching tools boost agent confidence, reduce ramp-up times, and limit burnout.
• Scalable Architecture
  Handle peak volumes seamlessly—Capacity scales with your business without extra licensing surprises.
• Single Source of Truth
  Unified knowledge means no more conflicting information or duplicate document maintenance.

Customer Support

Capacity’s support team is renowned for its responsiveness and expertise. Whether you submit a ticket via email, initiate a live chat, or pick up the phone, you’ll connect with a knowledgeable specialist. Typical response times are under 30 minutes during business hours, and escalation paths ensure that critical issues receive immediate attention.

Beyond reactive assistance, Capacity offers proactive health checks and monthly check-ins with your dedicated Customer Success Manager. They’ll help you monitor performance metrics, refine your AI models, and roll out new features or integrations—ensuring your team always gets the maximum value from the platform.

External Reviews and Ratings

Capacity consistently earns high marks on review sites:

• G2: 4.6/5 stars; praised for ease of setup and intuitive interface
• Capterra: 4.5/5 stars; users highlight significant time savings and improved agent morale
• TrustRadius: 8.8/10; lauded for robust analytics and enterprise-grade security

On the flip side, a few customers have noted a learning curve when training custom AI intents and mentioned occasional false-positive triggers. The Capacity team addresses this by offering specialized training sessions, refining intent-recognition algorithms, and rolling out continuous model updates based on customer feedback.

Educational Resources and Community

Capacity backs its platform with an extensive library of resources:

• Official blog with product updates, best practices, and industry insights
• Video tutorials and webinars covering setup, optimization, and advanced features
• Comprehensive documentation and API references for developers
• Active user community forums and a dedicated Slack workspace for peer support
• Regular virtual user group meetups to share success stories and tips

Conclusion

After exploring its robust AI support automation, unified knowledge base, and seamless integrations, it’s clear that Capacity stands out as a leader in customer and employee support efficiency. With flexible pricing, enterprise-grade security, and unmatched customer support, you’ll see why teams around the globe trust Capacity to power their helpdesks. Midway through the journey or at scale, you’ll never outgrow its capabilities—only reap more savings and performance boosts.

I strongly encourage you to seize this opportunity now. Act today to Get up to 20% OFF Capacity Today and transform your support operations while keeping more budget in your pocket.