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What Is Gorgias?

Gorgias is a state-of-the-art Conversational AI platform specifically built for ecommerce brands. By seamlessly blending sales and support capabilities, it empowers merchants to handle customer inquiries at scale—while also driving conversions through personalized recommendations and real-time engagement. Whether you run a small Shopify store or a high-volume enterprise, Gorgias centralizes every customer conversation—email, live chat, social media, SMS—into a single helpdesk enriched with order data, product catalogs, and shopper history.

Key use-cases include:

• Automatically resolving up to 60% of routine support tickets with AI-powered responses.
• Proactively engaging shoppers with personalized product suggestions that lift conversion rates by up to 2.5×.
• Streamlining agent workflows so that your team spends less time toggling between apps and more time delighting customers.
• Running targeted promotional campaigns directly within chat to reduce bounce rates and maximize order value.

Features

Gorgias packs a rich set of features that collectively streamline support operations and supercharge sales. Below, I break down the platform’s standout capabilities so you can see exactly how it fits into your ecommerce stack.

AI-Powered Support Suite

The core of Gorgias is its Support Suite, where advanced AI automates routine inquiries and empowers agents with instant, data-driven responses.

• Automated Responses: Handle common questions (order status, refund policies, shipping times) without agent intervention.
• Smart Ticket Triage: AI tags, categorizes, and prioritizes tickets so urgent issues reach your top agents first.
• Internal Macros: Create templates that dynamically insert order details, tracking links, and discount codes.

Conversational Sales Assistant

Gorgias’s AI Agent doubles as a sales assistant—engaging shoppers, answering product queries, and recommending items based on browsing history.

• Personalized Upsells: Suggest complementary products mid-chat to increase average order value.
• Cart Recovery Prompts: Nudge hesitant shoppers with targeted messages when they abandon carts.
• Discount Code Delivery: Automate conditional coupon sharing to convert window-shoppers into buyers.

Deep Shopify Integration

Because Gorgias plugs directly into Shopify, agents never have to switch tabs to look up orders or inventory.

• Real-Time Inventory: View stock levels, product variants, and prices inside every conversation.
• Order Management: Update orders, issue refunds, and apply discounts from within the helpdesk.
• Customer History: Surfaced past purchases, browsing behavior, and loyalty status for personalized service.

Marketing Suite for Proactive Outreach

Beyond reactive support, Gorgias’s Marketing Suite helps you engage customers before they even click “Add to Cart.”

• On-Site Chat Campaigns: Trigger chat invitations based on cart value, page views, or exit intent.
• Email and SMS Follow-Ups: Automate follow-up sequences for abandoned carts or post-purchase feedback.
• Segmented Targeting: Create custom audiences (VIP shoppers, first-time buyers) and tailor your messaging.

Unified Omnichannel Inbox

Centralize every conversation—email, live chat, Facebook Messenger, Instagram DMs, SMS, and more—into one inbox.

• Channel Routing: Automatically send tickets to the right team based on volume, workload, or expertise.
• Shared Drafts: Collaborate on complex responses with colleagues in real time.
• Conversation History: See all previous interactions across channels at a glance.

Robust Analytics & Reporting

Measure performance across support and sales with dashboards that track KPIs you care about.

• CSAT & NPS Scores: Gauge customer satisfaction over time and pinpoint areas for improvement.
• Conversion Metrics: Monitor how AI-driven messaging impacts sales, average order value, and revenue lift.
• Team Productivity: Analyze response times, ticket volumes, and resolution rates by agent or channel.

App Ecosystem & Custom Integrations

Extend Gorgias’s functionality with official apps or build your own integrations via API.

• 100+ Prebuilt Apps: Connect to Shopify, Magento, BigCommerce, Klaviyo, Zendesk, and more.
• Webhooks & API: Automate workflows or sync data with your internal tools—CRMs, ERPs, or business analytics.
• Custom Bots: Deploy specialized chatbots for holiday campaigns, product launches, or limited-time promotions.

Pricing

Gorgias offers tiered pricing designed to scale with your business. Whether you’re just starting out or handling thousands of monthly tickets, there’s a plan that balances features and cost-effectiveness perfectly.

• Starter (Best for Boutique Stores):
  • Price: $60/month (billed annually)
  • Includes: Up to 350 tickets, unlimited agents, basic automations, email & live chat support.
  • Perfect if you’re launching a small Shopify or WooCommerce store and need foundational AI automation.
• Growth (Ideal for Growing Brands):
  • Price: $360/month (billed annually)
  • Includes: Up to 2,000 tickets, AI macros, Shopify and BigCommerce integration, Marketing Suite.
  • Designed for mid-sized shops focused on boosting conversions and handling seasonal spikes.
• Pro (High-Volume Merchants):
  • Price: $599/month (billed annually)
  • Includes: Up to 10,000 tickets, advanced workflows, custom roles, priority email & live chat.
  • Built for established stores driving significant traffic and requiring deep analytics.
• Enterprise (Custom Plan):
  • Custom pricing based on ticket volume and feature set.
  • Includes: Enterprise-grade SLAs, dedicated account manager, single sign-on (SSO), and custom integrations.
  • For brands with unique requirements, multi-store setups, or global support teams.

All plans are eligible for the Get 2 Months Free with Gorgias annual plans Today promotion—so locking in a year-long commitment instantly unlocks two complimentary months.

Benefits to the User (Value for Money)

Investing in Gorgias delivers clear returns in both time saved and revenue generated. Here are the top advantages you’ll enjoy:

• Massive Time Savings

  Automating up to 60% of support queries frees your team to focus on complex, high-value tasks—no more repetitive typing or manual data lookups.

• Higher Conversion Rates

  Proactive chat campaigns and personalized AI recommendations boost average order values by over 2.5× compared to static product pages.

• Unified Workspace

  All customer data and interactions live in one dashboard—eliminating context switching and reducing agent error rates.

• Scalable Pricing

  Choose a plan that matches your ticket volume and grow without penalty. Annual billing plus the flash sale bonus means up to 17% savings right off the bat.

• Enhanced Customer Loyalty

  Fast, personalized support drives satisfaction (measured via CSAT and NPS) that translates into repeat purchases and positive reviews.

• Actionable Insights

  Built-in reporting surfaces hidden trends—letting you refine marketing and support strategies over time.

• Seamless Integrations

  Connect Gorgias with your existing tech stack—CRM, email marketing, analytics—for an end-to-end view of customer journeys.

• Dedicated Support

  Even on the entry-level plans, you get access to 24/7 email support and an extensive knowledge base to keep your team moving.

Customer Support

When it comes to support, Gorgias practices what they preach. Their team is renowned for rapid response times and deep product expertise. Whether you hit a technical snag setting up Shopify integration or need guidance on crafting effective AI macros, you’ll find assistance through multiple channels—email, live chat, and an extensive help center.

For Enterprise customers, there’s an added layer of white-glove service: a dedicated account manager, service-level agreements (SLAs) guaranteeing response windows, and the option for phone-based support. No matter your plan, you’ll never feel left in the dark when questions arise.

External Reviews and Ratings

Across reputable review sites like G2 and Capterra, Gorgias consistently earns high marks. On G2, it boasts an average rating of 4.7 out of 5 stars, with users praising its intuitive UI, powerful automations, and exceptional support. Capterra users highlight the dramatic reduction in ticket volume and the ROI delivered by AI-driven features.

Of course, no platform is perfect. Some customers have noted a learning curve when configuring advanced workflows or customizing bot behavior. A handful of smaller merchants felt the higher tiers were priced beyond their means. In response, Gorgias has rolled out expanded onboarding resources, step-by-step tutorials, and flexible scaling options—ensuring even novices can get up to speed quickly.

Educational Resources and Community

Gorgias backs its product with a wealth of educational content. Their official blog publishes weekly articles on best practices for ecommerce support, AI trends, and case studies showcasing real-world results. Video tutorials walk you through everything from ticket automation to chatbot configuration, while comprehensive written documentation covers API reference, app installations, and advanced customization.

Beyond official channels, an active user community thrives on Slack and in Facebook groups. Here you can swap tips with fellow merchants, share custom macro snippets, and discover creative ways to leverage Gorgias’s platform for peak performance. Regular webinars and live Q&A events connect you directly with product experts and power users.

Conclusion

Between its robust AI-driven automations, seamless Shopify integration, and unified omnichannel inbox, Gorgias stands out as the go-to Conversational AI solution for ecommerce merchants. You get cutting-edge chat and email support, proactive sales campaigns, and powerful analytics all in one place—backed by a world-class support team.

Don’t miss out on this exclusive flash sale: Get 2 Months Free with Gorgias annual plans Today and start resolving tickets 60% faster while boosting conversions 2.5×. Ready to transform your customer experience? Get Started with Gorgias Today.